Customer Service Desktop Support
Resume:
DERRYL EVANS
Yazoo City, MS
adjazi@r.postjobfree.com
Computer Technician
Yazoo City School District - Yazoo City, MS
September 2017 to Present
Responsibilities included problem detection and solving, repairing, reinstalling software and hardware. Troubleshoot internet connectivity with wireless routers. Desktop configuration, printer connectivity, and network access issues. Provide technical support for problems with sound cards, video cards, sound cards, printers and scanners. Upgrade Operating Systems and reinstall Drivers Utilize software such as Microsoft Essential to troubleshoot virus and spyware issues. Remote Service Technician
Support.com - Redwood City, CA
January 2015 to January 2016
Responsibilities
Responsibilities included problem detection and solving, repairing customers wireless high speed internet. Troubleshoot internet connectivity with wireless routers. Handle large volume of incoming telephone calls, covering full range of customer services in a prompt and professional manner. Troubleshoot calls from client base located throughout USA. Payroll Administrator / IT Specialist
Evans Day & Night Care, Inc. - Yazoo City, MS
June 2014 to May 2015
Responsibilities
Responsibilities included problem detection and solving, repairing, reinstalling software and hardware. Troubleshoot internet connectivity with wireless routers. Desktop configuration, printer connectivity, and network access issues. Provide technical support for problems with sound cards, video cards, sound cards, printers and scanners. Upgrade Operating Systems and reinstall Drivers Utilize software such as Microsoft Essential to troubleshoot virus and spyware issues. Perform Payroll duties.
Customer Service Executive
Comcast-Xfinity - Madison, MS
June 2010 to June 2014
Responsibilities
Responsibilities included problem detection and solving, repairing customers high speed internet and digital voice service. Troubleshoot internet connectivity with wireless routers. Handle large volume of incoming telephone calls, covering full range of customer services in a prompt and professional manner. Troubleshoot calls from client base located throughout the Southeast (Texas, Florida, Georgia, Mississippi, etc.) Answer customer questions regarding Comcast Digital Voice (CDV) and High Speed (CHSI) product, as well as, other new products as they are launched.
WORK EXPERIENCE
AS in IT-Computer Networking System
ITT Technical Institution - Madison, MS
2009 to 2011
Customer Service (6 years)
Computer Skills (10+ years)
Technical Support (10+ years)
Quickbooks (10+ years)
Microsoft Office (10+ years)
Computer Savvy (10+ years)
Payroll (10+ years)
Desktop Support
Tech Support
Helpdesk Support
Service Desk
Help Desk
Computer Repair
Pc Support
Driver's License
EDUCATION
SKILLS
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CERTIFICATIONS AND LICENSES
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