General Manager
Resume:
Dominique Wright
Pineville, NC 28134
*******************@*****.***
Self-motivated and energetic individual, who takes pride in their work. Excellent communication
skills and always willing to take on any new challenges. I seek continued growth in Hospitality
Management that will continue to challenge my abilities. I also have a passion for helping others
and meeting needs both seen and unseen. I believe that we create the success we expect by
delivering genuine care towards others and always maintaining a positive demeanor.
Experience
Beacon IMG, Inc.
April 2008 – Present
General Manager
Hampton Inn & Suites Charlotte-Ballantyne, NC
General Manager
Monitored and reviewed policies, objectives and initiatives continuously to ensure accuracy and productivity were to standards.
Created the ultimate guest experience.
Maintained Low Turnover Rate
Implemented premium rooms to create an additional revenue stream by increasing the
guest rooms’ value.
Built effective relationships and initiatives to support corporate and local accounts as well
as the community.
Properly hired skilled staff and motivated all with necessary skills to deal with any
operational emergencies and problem resolution occurrences. (E.g. Maintenance /
Engineering, Health & Safety, Guest complaints etc.).
Followed all legal HR practices– including recruitment, training & development etc.
Created and controlled a Yearly Business Plan with my Management Team.
Controlled the revenue trends of the hotel, which reflected in opportunities for critical
areas of growth.
Prepared Yearly Sales and Marketing strategies along with the Sales Team
Oversaw Accounts Receivable / Payable– and annual Budgets.
Handled purchasing
Regional Director of Operations
November2017 – August 2018
Oversaw:
Hyatt Place Chapel Hill, NC
Hyatt Place Charlotte-Uptown, NC Homewood Suites Davidson, NC
Hyatt Place Chapel Hill 117 rooms– Opening Process – Followed all State, Federal, Local and Brand Standards to successfully open the hotel.
Hyatt Place Charlotte-Uptown, NC 172 rooms– Participated in the hotel
closing/purchasing process. Acted as GM and rehired staffing following closing. Oversaw the productivity of the multiuse sides of the building and communicated with the HOA/Restaurant Ownership to assure productivity and safety on both sides.
Homewood Suites Davidson, NC 128 Rooms- Oversaw Bar/Restaurant and Hotel Rooms
Established overall direction and strategy to assure full functionality in all departments
Created selling strategy initiatives and influenced best – selling methods/ scripts.
Interviewed and hired new managers for various areas with the hotel.
Oversaw Accounts Receivable and Accounts Payable followed up to make sure
payments were collected and made within 30 days.
Responded to guests’ needs, concerns, by conducting thorough investigation and
responding with resolution, when necessary.
General Manager
Homewood Suites by Hilton Davidson, NC Aug 2012 – Dec 2016
Monitored and reviewed policies, objectives and initiatives continuously to ensure accuracy
and productivity were to standards in all areas.
2013 Oversaw the construction and implementation of the “Nautical Nook Bar”
maintained and controlled all purchasing and revenue.
Exceeded all revenue goals and maintained all Budgets reducing cost of labor and
purchasing expenses.
Monitored and reviewed policies, objectives and initiatives continuously to ensure accuracy
and productivity were to standards.
Created the ultimate guest experience.
Maintained Low Turnover Rate
Implemented premium rooms to create an additional revenue stream by increasing the
guest rooms’ value.
Built effective relationships and initiatives to support corporate and local accounts as well
as the community.
Properly hired skilled staff and motivated all with necessary skills to deal with any
operational emergencies and problem resolution occurrences. (E.g. Maintenance /
Engineering, Health & Safety, Guest complaints etc.).
Followed all legal HR practices– including recruitment, training & development etc.
Created and controlled a Yearly Business Plan with my Management Team.
Controlled the revenue trends of the hotel, which reflected in opportunities for critical
areas of growth.
Prepared Yearly Sales and Marketing strategies along with the Sales Team
Oversaw Accounts Receivable / Payable– and annual Budgets.
Handled purchasing
Assistant General Manager
Hampton Inn & Suites Pineville, NC Apr 2011 – Aug 2012
• Trained and supported the Front Desk in all areas of the Front Office and learning the Property Management System.
• Worked directly with my General Manager to offer assistance with new projects, create new ideas, and develop resolution, for the hotel and staff.
• Participated in selling strategies and promoted the best-selling methods to the Front Desk staff. • Interviewing, hiring, and scheduling new team members of various departments as needed.
• Managed Accounts Receivable to ensure all invoices were paid in a timely manner.
• Responded to guests’ needs, concerns, by conducting thorough investigation and responding in a calm matter, while offering the most effective resolution.
• Managed hotel inventories and purchasing, when necessary.
• Prepared and conducted 90 day and annual employee evaluations.
• Redirected staff through conducting disciplinary meetings and written warnings.
Front Office Manager
Beacon IMG, Inc.
Hampton Inn & Suites Pineville, NC Jan 2010 – Apr 2011
Pineville, NC
• Motivated all associates daily and set a strong working example to all staff.
• Trained and supported the Front Desk in all areas of the Front Office and learning the Property Management System.
• Participated in selling strategies and promoted the best-selling methods to the Front Desk staff. • Interviewing, hiring, and scheduling new team members of various departments as needed.
• Managed Accounts Receivable to ensure all invoices were paid in a timely manner.
• Responded to guests’ needs, concerns, by conducting thorough investigation and responding in a calm matter, while offering the most effective resolution.
• Managed hotel inventories and purchasing, when necessary.
• Prepared and conducted 90 day and annual employee evaluations.
• Redirected staff through conducting disciplinary meetings and written warnings.
Front Desk Agent
Embassy Suites by Hilton Charlotte, NC Dec 2006 – Apr 2008
Charlotte, NC
Certifications
OnQ Property Management
“Count on Me” Training Certificate
Homewood General Management Leadership Training Hampton Inn & Suites Leadership Training
ServSafe
CPR & First Aid
CPO Certification
VAST 1 (Value Added Sales Training)
VAST 2 (Value Added Sales Training)
Revenue Management at Work
Rate & Inventory Training
GRO
Awards
2015 Making Waves General Manager of the Year Awarded by Visit Lake Norman
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