Customer Service Representative

Christopher Nguyen

Trabuco Canyon, California, United States

adjayd@r.postjobfree.com

linkedin.com/in/christopher-nguyen-54520513b

Experience

Customer Service Representative

Valor Global

Jul 2020 - Sep 2020 (3 months)

General Customer Service

Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list

Data entry into CRM system

Educate customer on specific information

Contacts customers to gather market research

Overtime opportunities available to support the needs of business Warranty Specialist Contractor at Valor Global/Polygroup VincentBenjamin

May 2020 - Jul 2020 (3 months)

General Customer Service

Investigate/Review customer claims

Use Volusion platform to place orders and reviewing data Data entry into CRM system

Utilize Microsoft Teams, Adobe Connect, Cisco Webex Teams, Zoom, Zimbra, and Slack for remote work

Process at least 40 clients per day

Tax Data Verification Clerk Contractor at LoanBeam VincentBenjamin

Mar 2020 - Apr 2020 (2 months)

Tax Data Verification Clerk Contractor at Sureprep LLC VincentBenjamin

Feb 2020 - Mar 2020 (2 months)

Verifying detailed tax data from documents and returns Ensuring the accuracy of the tax software's functionality to successfully prepare tax documents Working with multiple clients in various industries to help to expedite the overall tax season process with a paperless workflow

Assistant Registrar

Angeles Institute

Jul 2015 - Nov 2017 (2 years 5 months)

Christopher Nguyen - page 1

Assist the Associate Registrar and Registrar in maintaining the integrity of student records that include, but are not limited to, registration, grade processing, graduation, and transcript processing. Actively participate in the design, implementation, and development of technology-related applications that enhance services within area of specialization; identify and troubleshoot IT system-related issues that impact student records.

Maintain productive relationships and provide assistance in a variety of customer service and advisement functions to students, internal departments, external agencies, and community members. Sales Associate/Supervisor

Kohl's

Dec 2006 - Jul 2015 (8 years 8 months)

Customer Service

Inventory management

Floor operations management

Team management

Education

Western Governors University

Bachelor of Business Administration - BBA, Business Administration and Management, General

2017 - 2019

Skills

Microsoft Excel • Microsoft Word • Microsoft PowerPoint • Microsoft Access • Sales • Network+ • Data Entry • Time Management • Inventory Management • Customer Service Christopher Nguyen - page 2

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