Social Media Customer Service

Alexandria Zaldivar

Woodbridge, Virginia 786-***-**** adjawy@r.postjobfree.com

Candidate Insights

Resolute and dependable professional with three years of experience in client relations, administrative support and task prioritization. Proven record of successful communication through a wide variety of programs. Innovative planner and adaptable organizer achieving optimal efficiency through varying communication methods.

Conversational in Spanish

Project Coordination

Relationship Cultivation

Team Organization

Account and Database Management

Client Relationship Management

Content Creation and Copy Writing

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Social Media Management (Facebook, Twitter, Instagram)

Professional Experience

Xulon Press, Orlando, FL April 2019 - Current

Author Services Project Coordinator

Promoted as a single point of contact for VIP clientele.

Managed hundreds of client accounts to uphold print and marketing deadlines.

Led team to achieve monthly revenue goal bringing in $115k+ individually.

Provided ongoing administrative support to senior management, driving organizational success through the management of daily operations and VIP projects.

Managed client accounts through Microsoft office, company database and daily data entry.

Advised authors on proper social media use with marketing tactics on varying social media platforms.

Led authors through standard marketing practices to establish audiences prior to book launch. Including social media campaigns, trending release tactics, and event coordination.

Organized and led weekly power meetings to reach revenue goals.

Assisted in the restructuring of department by aiding in the creation of new project management processes.

Upheld author accountability through constant communication via phone, email and in-person meetings.

Generated positive experiences through constant rapport and communication with authors.

Parks Lincoln of Longwood, Longwood, FL August 2018 – April 2019

Automotive Relationship Manager

Established and maintained customer relationships in person through point of sale database.

Created employee training manual for new business model helping guide current and future employees.

Guided clients through the vehicle purchasing process resulting in increased positive google reviews.

Established, generated and implemented new social media accounts and content.

Trained new hires and implemented team schedules.

The Cypress Dome, Orlando, FL August 2017 – May 2018

Managing Editor

Copy edited work on the print publication (poetry, fiction, nonfiction and artwork).

Created print schedule, maintained timeline for print date leading to early delivery of print publication.

Managed staff by establishing project deadlines and weekly check ins to maintain print schedule.

Led communication between printers and team to coordinate any project steps.

Established and maintained budget for print publication saving the organization $300+.

East Orlando Dental, Orlando, FL August 2017 – December 2017

Marketing Coordinator

Managed organic social media accounts (Instagram, Facebook, Twitter).

Coordinated schedules for upcoming events and promotions

Managed marketing budget and communication with advertising agencies.

Assisted supervisor with day-to-day activities and office budget tracking.

Education

University of Central Florida, Orlando, FL Bachelors in English

Miami Dade College, Kendall, FL Associates of Art – Mass Communications

Contact this candidate