Courtney Blige

Atlanta, GA *****

678-***-****

adjaws@r.postjobfree.com

Professional Summary

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Focused Job Title with Number years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Experienced Job Title offering Number years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements. Well-organized and highly analytical problem solver.

Industrious Job Title bringing Number years of extensive call center experience in inbound, outbound and blended environments. Expertise in training and development, client relations and problem-solving. Hardworking professional possessing excellent knowledge of management methods and techniques.

Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Conscientious Job Title with Number years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Focused Customer Service Manager offering Number years of combined experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities. Well-versed in accounting functions with proficiency in QuickBooks.

Goal-oriented Customer Service Manager with Number years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Strict Job Title with Number years of Type supervisory experience. Skilled in Skill with ability to streamline daily activities for maximized productivity and sales. Detail-oriented and dedicated to cultivating efficient environments for top service.

Service-oriented Sales Manager with more than Number years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.

Accomplished Job Title driven to lead sales teams to achieve record-setting revenue gains. Manage Number+ accounts, generating more than $Number in revenue per Timeframe.

Performance-oriented Sales Leader offering exceptional record of achievement over Number-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Goal-oriented manager with distinguished experience in Type industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Accomplished Sales Manager offering Number years of experience developing and maximizing Type sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Job Title with over Number years of successful experience in Skill and Skill. Recognized consistently for performance excellence and contributions to success in Industry industry. Strengths in Skill and Skill backed by training in Area of study.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Work History

November 2017 to March 2020

Delta Airlines Atlanta, GA

Customer Service Manager

Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.

Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.

Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.

Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Devised and published metrics to measure organization's success in delivering world class customer service.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Spearheaded customer satisfaction survey and analyzed results to make action plans.

Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Created customer support strategy for team of Number to increase Type customer retention by Number%.

Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.

Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing Timeframe sales targets.

Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

May 2017 to September 2017

Kforce Atlanta, GA

Human Resources Assistant

Managed employee exit interviews and paperwork.

Improved productivity initiatives while coordinating itineraries and scheduling appointments.

Verified and investigated employment claims and data.

Recruited and screened qualified potential employees.

Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.

Delivered friendly assistance with new hires throughout interviewing and hiring process.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Tracked various statistics and kept detailed records to support human resources department.

Converted employee status from temporary to permanent.

Organized new employee orientation schedules for all new hires.

Maintained and scheduled complex calendars.

Assisted with on-boarding process of Number new hires in Timeframe.

Posted positions through approved recruitment channels.

Prepared monthly termination lists to be added to permanent records.

Administered compensation, benefits and performance management systems and safety and recreation programs.

Answered and directed Number outbound and inbound phone calls per day.

Prepared monthly, weekly and daily logs using Microsoft Office Suite.

Created and completed personnel action forms for all hires, terminations, title changes and terminations.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Reduced workers' compensation claims by instituting corporate safety training program.

August 2014 to March 2017

Universoul Circus Atlanta, GA

Customer Service Supervisor

Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.

Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

Established and updated work schedules to account for changing staff levels and expected workloads.

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.

Interceded between Job titles during arguments and diffused tense situations.

Measured customer support success with clear metrics to attain Number% of Timeframe goal.

Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Assessed and authenticated customer exchanges, voids and returns.

Prepared daily Type reports to assist business leaders with key decision making and strategic operational planning.

Assessed personnel performance and implemented incentives and team-building events to boost morale.

Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.

Coached team members to deliver hospitable, professional service while adhering to set service models.

Developed documentation and logs of implemented solutions and generated and submitted Timeframe reports.

Maintained accurate, current and compliant financial records by monitoring and addressing variances.

Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.

Kept abreast of new company products and services to effectively answer questions and resolve complaints.

Actively supported Job Titles and Job Titles by quickly responding to questions via phone and email and finding appropriate solutions to Type issues.

Supported branding strategy by ensuring product displays aligned with corporate standards.

October 2006 to July 2014

Navy Exchange Service Command Norfolk, VA

Customer Service Analyst

Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Entered customer interaction details in Software to track requests, document problems and record solutions offered.

Drove team revenue totals by bringing in over $Amount in sales.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Provided primary customer support to internal and external customers in fast-paced environment.

Consulted with outside parties to resolve discrepancies and create effective solutions.

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.

Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.

Responded to customer requests for products, services and company information.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with up to Number calls in queue per minute.

Recommended Product or Service to customers, thoroughly explaining details.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Communicated with vendors regarding back order availability, future inventory and special orders.

Cultivated customer loyalty, promoted repeat customers and improved sales.

Boosted sales revenue by skillfully promoting diverse Product or Service options.

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

January 2012 to May 2014

Hughes Plastic Surgery Norfolk, VA

Medical Office Assistant

Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Worked with upper management to complete complex projects on tight budgets within specific timelines.

Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.

Processed payments and documented account changes for financial accuracy and transparency.

Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

Streamlined processing procedures for various financial and employee documents to improve traceability.

Developed and maintained spreadsheets in Software to track and chart information such as Type and Type.

Oversaw automated tracking and documentation of data, client correspondence and office operations.

Managed Software databases converting complex data into easy-to-interpret data.

Screened applicant resumes and coordinated both phone and in-person interviews.

Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Organized, stored and retrieved files to enhance daily operations and support customer needs.

Assisted with event planning, including associated travel and logistical arrangements.

Coordinated efficient calendars for Number Job titles by factoring in schedule availability and load limitations.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Performed wide-ranging administrative, financial and service-related functions including Task and Task.

Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Prepared and administered medications to alleviate patient symptoms.

Contacted patients regarding unpaid and underpaid accounts to resolve issues.

Restocked each medical room with adequate supply of medications and supplies in preparation for patients.

Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Pulled charts and prepared for nurse and doctor assessment.

Scheduled appointments for doctor visits and procedures using desktop calendar software.

Entered procedure codes and diagnosis codes into medical billing software.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Audited customer files to verify medical necessity and satisfaction of coverage criteria.

Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.

Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.

Located, checked in and pulled medical records for patient appointments and incomplete charts.

Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.

Reviewed and sent medical records to other physicians upon request.

Sanitized, restocked and organized exam rooms and medical equipment.

Maintained patient databases and updated information in alignment with HIPAA protocols.

Gathered forms, copied insurance cards and Action to collect patient information for billing and insurance filing.

Called and faxed pharmacies to submit prescriptions and refills.

Aided with prescription refill requests.

Improved timely payment of bills by developing flexible payment plans for patients.

Verified confidentiality of medical records relating to clients' treatment by performing Task.

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Accurately collected personal, billing and medical details for Number patients per day.

Received, recorded and filed medical payments by check, cash and credit card.

Scheduled, rescheduled and handled cancelled appointments for patients.

Transcribed Number medical records per week.

Scheduled surgeries for multiple surgeons and booked operating rooms.

May 2008 to November 2011

Nancy Chandler Associates Norfolk, VA

Leasing Consultant

Performed background checks on over Number apartment applicants.

Boosted occupancy Number% by leveraging market knowledge and successful promotional strategies.

Collected rent and tracked resident payments and information in Yardi.

Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.

Kept meticulous records of all correspondence between management and tenants.

Held high approval rating and percentage of customer loyalty.

Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

Administered operations to handle needs of more than Number tenants across Number property units.

Distributed and followed up on tenant renewal notices.

Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Marketed property to local businesses through collateral, emails and phone calls.

Oversaw monthly collections of over $Amount in funds, maintaining high payment rates by building positive relationships with tenants.

Validated rental eligibility by using Name of Company's verification process.

Resolved conflicts between tenants regarding noise, encroachments and parking.

Toured property with prospective tenants and provided wealth of information in regards to its key features.

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

Collected monthly rent payments and other fees, always properly recording and processing money.

Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.

Escalated any major issues to property manager for immediate remediation.

Compiled maintenance and repair requests for submission to Type department and reached out to local contractors for bid proposals.

Used strong negotiating talents to obtain reasonable fees from contractors for Type and Type work.

Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Established strong, professional relationships with Job titles and residents by promoting team collaboration and delivering exemplary service.

Invited prospects to fill out application upon completion of property tour.

Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.

Marketed over Number Type properties to prospective clients, consistently maintaining Number% success rate.

Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.

Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations.

Organized and participated in Type meetings on Timeframe basis to give residents opportunity to ask questions and provide forum for issues to be addressed.

Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.

Responded to requests and scheduled appointments for over Number Type property showings over Timeframe.

Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other Type services.

Verified tenant incomes and other information before accepting lease applications, working closely with Job title to maintain accuracy.

Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.

Assessed property every Timeframe, compiled information and wrote reports regarding findings for submission to Job title.

Maintained long-term relationships with property owners and Type professionals to provide best-in-class leasing consultation.

Education

Old Dominion University Norfolk, VA

Bachelor Of Arts Journalism, Broadcast

Skills

Personnel training and development

Inter-department collaboration

Budgeting and reporting

Account updates

Customer Relationship Management Software (CRM)

Exceptional telephone etiquette

Negotiation expert

Customer-focused

Team Building

Schedule Management

Complaint resolution

Technical Support

Retail platforms

Sales proficiency

Research and due diligence

Training and mentoring

MS Office expert

SAP and ERP system knowledge

Microsoft Outlook, Word and Excel

Excellent time management skills

Telemarketing expertise

Sales expertise

Process improvement specialist

Staff Management

Administrative support

Exceptional interpersonal communication

Adherence to high customer service standards

Effective workflow management

Customer Relations

Account management

Shipping, receiving and warehousing

Logistics policies and procedures

Cash Handling

CRM

Staff education and training

Skilled trainer

Effective problem solver

Purchasing and procurement

Background in [Area]

Software

Yardi

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