Customer Service Representative

JADE WATTS

**** ******* ***, *******, **, ***** 321-***-**** **********@*****.***

2016

GED pennfoster Alabama

Some college (No degree) Graphic Design Independence University Salt Lake City, UT

6/20 to Present

Customer Service Representative Ttec Orlando, Florida 3/17 to Present

Customer Service Agent soul Birmingham, AL

Hardworking

Ambitious

Proven success in producing high quality content and fostering relationships with clients to align creative objectives and advance production standards. Persuasive, self-motivated leadership professional with expertise on expanding network connections, persuasively introducing products, educating clients, implementing pricing strategies, territory development and revealing customer needs to deliver solutions. Customer-focused

Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization. Strong verbal communication

Client assessment and analysis

Powerful negotiator

Report preparation

Self-motivated

Customer service

Good listening skills

Extremely organized

Complaint resolution

Report writing

Data entry

Credit card processing

Skilled in excel, Microsoft word,

photoshop so on

adaptive

patient

empathetic

Conflict resolution

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem,selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

Identified issues promptly and notified TL, Supervisors immediately regarding potential project delays.

Prepare complete and accurate work and update customer files Took the time to learn and understand internal security for our csr department as well as our protection department

Monitored

Communicated with parts department to obtain needed parts. Upsold services and products to 50+ customers daily, exceeding sales goals by 8% per hour.

Reviewed customer shipments and data to assess issues and determine eligibility for potential solutions.

Delivered consistent follow up with customers after each merchandise sale by phone or

email to answer any last minute questions.

Professional Summary

Skills

Education

Work History

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