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Medical Customer Service

Location:
Mississauga, ON, Canada
Posted:
January 09, 2021

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Samir Shaheen

Mississauga, ON • adjaue@r.postjobfree.com • (437) 776 – 2010 • linkedin.com/in/samir shaheen Responsive, Self motivated Engineer specialized in medical, educational, laboratory equipment and water/environment instruments, with more than 17 years’ experience. Able to work under pressure as a team leader, or part of a team, excellent communication and presentation skills. HIGHLIGHTS OF QUALIFICATIONS

Install, troubleshoot, repair and maintain different environmental, water, lab and medical equipment

Excellent computer professional experience, MS Office, and using Healthcare systems

Strong communication and inter personal skills required in English, Russian and Arabic languages

Strong stakeholder engagement and customer service skills

Professional in application training for dealers, end users and technician

Organized and creative in planning in forming necessary reports, logs, and forms

Supportive of other team members completing their duties and completing Human Resources functions

Class “G” driver’s license

RELEVANT PROFESSIONAL EXPERIENCE

Ramp Agent Feb 2020 – Current

Menzies Aviation, Toronto, Canada

Load on/ off Supply and Fill potable water, AC, Power to air crafts

Make Wing walking Push / pull the air craft from / to the terminal Biomedical and Environmental Field Technologist Sep 2019– Jan 2020 NanoMed Medical Supplies; Ramallah, Palestine

Completed maintenance and repaired environmental equipment and instruments

Performed onsite routine safety check according to the manufacturer policies and standards

Conduct preventative maintenance regularly, clean, disinfect, calibrate and test, medical and environmental equipment and instruments according to the manufacturer requirement

Deliver, pickup, Install, uninstall, of the medical and environmental equipment and instruments

Provided technical application training of medical and environmental equipment for the end users

Provide excellent customer service

Procurement Consultant/ Technologist Specialist Jul 2018 – Aug 2019 Ministry of Higher Education; Ramallah, Palestine

Wrote the tender evaluation reports and submit it to the donner

Prepared Bill of quantities, equipment technical specifications and cost estimate

Build up an MS excel data base and follow up equipment delivery schedule with suppliers Biomedical Engineering Consultant Aug 2015 – Nov 2016 Istishari Arab Hospital; Ramallah, Palestine

Checked availability of all medical equipment accessories, manuals, FDA, CE, source and origin certificates before installation and operation

Performed scheduled inspections, technical performance tests, pre preventive maintenance of the medical devices and systems

Conducted onsite visual checks, reviewed technical specifications and supervised installation and operation of new medical equipment

Reviewed water quality data of the softener to ensure compliance with established limits of the water used for sterilization and laundry divisions 2

Samir Shaheen

Mississauga, ON • adjaue@r.postjobfree.com • (437) 776 – 2010 • linkedin.com/in/samir shaheen

Oversaw and updated medical equipment service contracts, developed MS excel equipment inventory database

Reviewed and checked pre installation requisites with the construction engineers Biomedical & Water and Environmental Engineer consultant Dec 2010 – Jun 2014 Islamic Relief Society; Ramallah, Palestine

Reviewed and upgraded design and specifications of 2 water treatment plant used for 45 hemodialysis machines

Conducted needs assessment of hospital kidney department including water treatment plant

Prepared equipment specifications, tenders, and technical analysis forms for project implementation Biomedical Engineer Technologist Apr 2013 – Oct 2013 An Najah National University Hospital; Nablus, Palestine

Monitored and responded to day to day equipment maintenance needs of hospital staff

Performed inspections, tests, maintenance, calibration and pre – preventive maintenance of medical devices and systems

Biomedical Engineering Technologist Oct 1999 – Oct 2012 Palestinian Medical Relief Society; Ramallah, Palestine

Installed, operated, maintained, and troubleshot day to day medical equipment and computer failure

Provided medical equipment preventive maintenance, calibration and end user application training EDUCATION

MSc in Water and Environmental Engineering 2015

Birzeit university, Birzeit Ramallah, Palestine. MSc in Engineering and Technology (Biomedical Engineering) 1999 Saint Petersburg Electro Technical University, Saint Petersburg, Russia BSc in Engineering and Technology 1997

Saint Petersburg Electro Technical University, Saint Petersburg, Russia TRAINING COURCES

Safety and management system, dangerous good, Menzies aviation company, Canada 2020 Professional Access into Employment (PAIE) Program 2019 Toronto and Region Conservation Authority (TRCA); Vaughan, ON Relevant workshop training completed to date includes: PMP, AutoCAD, MS project, ISO 140001:2015 Environmental Management System Worker Health and Safety Awareness in 4 Steps, Ontario Ministry of Labor 2019 Engineering connection program, Access employment Canada 2019 Smart PFT pulmonary function system, medical equipment Europe 2017 Cardiac rehabilitation, cardiopulmonary, stress ECG, Custo medical international service training 2017 Infusion syringe pump –Argus company, Syringe pump – Argus company 2013 Heparin management system – Medtronic Company 2013 Auto transfusion System – Medtronic company 2013

Neuron management system NEM – Exltech Company 2013 Autoclaving systems – Tuttnauer Company 2010

Autoclaving system in CISA regional office center in Jordan 2008 Ultra–Sound system training course (SONOS 4500/5500/7500) Philips Medical Systems Academy, Holland 2007 Cardioline Products (Electro Cardiograph, Halter, Stress Machine) Cardioline Company, Milan. Italy 2004 Sysmex Blood Cell Counter, Training Center Cairo 2003



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