Adi George

East Rutherford, New Jersey – 347-***-**** – adjaty@r.postjobfree.com – http:\\www.linkedin.com\in\adi-g-88683139 Technical Support Specialist

Infrastructure Technician -Technical Desktop Engineer - End-User Support System Administration Directed new Windows OS desktop and server, network security support, and deployment, including software applications and hardware, facilitated tier-III and internet information services (IIS) support in an enterprise environment. Information Systems Management Talented, collaborating, and forging consensus among IT staff and business units including change control, QA testing, and project management office. Technical Support\Troubleshooting Solutions-focused, providing pre-emptive problem-solving techniques, provided proactive solutions to complex issues, employing service & vendor support. Team Relationship Management Versed in building strong interpersonal\professional relationships across departmental teams and business units.

CAREER ACCOMPLISHMENTS

● Restructured IT processes, supporting\collaborating with internal and external business units, subsidiaries, IT teams, including vendors, successfully supported IT infrastructures, reduced overhead costs 40%

● Enhanced Level 3 support for in-house and third-party sustaining teams by escalating issue remediation and providing departmental feedback for enterprise portals, exceeding corporate expectations with KPI score 98.8%.

● Streamlined QA test environment processes using innovative automation tools, interfacing with development and QA teams, saved the company $250K annually.

PROFESSIONAL EXPERIENCE

Verisk Analytics, Inc. Jersey City, New Jersey 2014-Present Technical Support\ Infrastructure Technician II\III Provide data analytics, risk assessment, and cloud architect support for major information technology and data management services consulting firm.

● System Administration: Provide Windows server/client support, including network configurations, furthering business productivity, and high availability.

● IS Management: Supervise cloud migration of VMware and AWS, virtual server modernization, optimization, and high availability, reducing capital expenditure.

● Technical Support: Facilitate singular technical support for business units, C-level users, end-users, and customers, resolving issues promptly, recommending and executing upgrades for data center equipment, locally and remotely, exceeding customer support expectations.

● Detail knowledge of Windows operating system, and Windows Server operating system

● Knowledge of server hardware, storage and data center equipment

● Support desktop security application such as Symantec Data Loss Prevention, CheckPoint VPN, SecureID RSA, Data Encryption, Zixmail email encryption, Identity Security Management

● Advance troubleshooting skill, Desktop, Laptops, VDI, AWS Workspace

● Desktop, Laptop, Acronic Imaging - Windows 10 Enterprise

● Microsoft SCCM, MDT desktop, laptop Imaging - Windows 10 Enterprise

● Administrate Win Srv 2016\2019 Domain Controller \Exchange 365 Online \ File Server \ Lexmark Printing Solution Server

● Support user Microsoft Office 365 w\ Skype for Business \ Teams

● Worked closely with multiple teams, Help Desk, End-User computing\engineering, OS Engineers, VDI Engineers, Security Support, Data Center Engineers, Storage Administrator, Vendors Technical Support\Sales\Account Manager, TAM, SME

● Experience with VMware ESXi Server \vSphere \ VMware VDI Horizon View - Teradichi Server\Console administration

● Configure and Deployed Dell Zero and Thin Linux client, include sourcing, testing, deploy the next-gen unit

● Exposure to Stratusphere, Splunk, SolarWinds, Densify, Carbonite, CloudEndure, CommVault

● Maintain \ Support remote office for VDI, Zero client access, UK, India, Nepal, US (multiple locations)

● Collaborate to build virtual machines pools and VDI template for deployment

● Troubleshoot SAS mainframe virtual environment

● Azure AD support OU, GPO, security support

● End-user support user facing, back-end environment support, servers, cloud solution and SaaS portals

● On-prem to AWS cloud migration 68 servers, workspace, 150TB Power Consulting, Inc Manhattan, New York 2012-2014 Technical Support L2\L3

Managed optimization and maintenance of server\client systems and financial application deliverables for leading merchant payments consulting service.

● IS Management: Designed, implemented, and maintained multi-platform support, liaised with internal\external IT & business teams, including vendors, servicing financial, medical, multi-media production, and real estate companies.

● System Administration: Provided quality Level 3 solutions, performed prompt remediation on network issues, ensured high availability and redundancy of network and directory systems; streamlined support services, migrated from legacy server\network infrastructure, reduced costs 60%.

● Provided technical support via remote access, onsite, email, and telephone to customers and clients.

● Travel to client location across the NYC metro area for on-site support and maintenance

● Support for various Networking and Computer devices (Apple, Dell, Microsoft, Cisco, SonicWall, Symantec)

● Support MS Server 2003\2008\2012, Windows XP\7\8 Exchange 2003\2010\2013, Mac Apple OSX Support

● Cross-Platform Networking Support, LAN\WAN troubleshooting, VPN – Sonicwall NetExtender Support

● Virus Remediation, New Hardware\Software Installations, System Update, Support MS Office\MAC Office

● Onboard new client network design, server\desktop\laptops\MacBook\Printers role-out

● Virtualization Experience - Microsoft Hyper-V, VMware ESXi, VDI, virtual machine

● Documentation and Reporting

● Cloud Exchange solution – Office 365\Intermedia\Smarsh\G-Suite\Google App\RackSpace

● Assist with remote client office relocation

HHV Whitchurch & Company Ltd Roseau, Portsmouth, Dominica 2011-2011 Senior Systems Administrator

Oversaw IT networking and hardware support for a prominent maritime insurance firm, and grocery retail company.

● System Administration: Administered POS software application and server support, liaising with vendors, provided multi- location network infrastructure support, ensuring high availability, and customer satisfaction.

● IS Management: Drove sustainment of all network servers and clients. IT Service, LLC Springdale, Connecticut 2011-2011 Tier II Support Technician

Monitored and controlled technical support for leading IT service consulting company.

● Technical Support: Advanced best-practice technical support, proactively mitigating issues, and trouble tickets, exceeding customer expectations 90%.

● Network Management: Managed network maintenance, traveled to various customer locations, mitigated network issues promptly.

TECHNICAL PROFICIENCIES

Network Protocols: Ethernet, T1\T3, TCP\IP, DNS, DHCP, VPN Application Tools: Microsoft Office (2010, 2013, 2016), Microsoft Office 365, Microsoft Exchange 2010\2013, McAfee Antivirus and Firewall Products, Webex Remote Support, GoTo Assist, MS Remote Desktop, MS Remote Assistant, Norton Ghost, QuickBooks

Platforms: Windows Server 2012\2016\2019, Windows 7\10, ADUC, NFS, Mac OSX, Android, IOS; Mobile: Microsoft Intune, VMware Airwatch, Blackberry Enterprise, Mobility, MDM Environments \ Languages VMware ESXI, VMware, Horizon VDI, Citrix, AWS, Cloud AD, Azure AD, Powershell, Visual Studio, EDUCATION AND CERTIFICATIONS

Western Governor University

BSc in Computer Science - Information Technology (pending) Bergen Community College, Paramus, New Jersey

Associate in Computer Science – Information Technology Dominica State College (aka Clifton Dupigny Community College), Roseau, Dominica Associate in Engineering – Mechanical & Electrical Engineering Certifications\Training

Microsoft Certified Solutions Associate (MSCA)

Microsoft Certified IT Professional (MCITP)

Microsoft Certified Professional (MCP)

CISCO Certified Network Associate (CCNA)

ITIL v3 Foundation Certification

VMware Virtualization Certified Professional – Data Center Virtualization AWS Certified Solution Architect Associate (AWS-SAA) Security+ Certification of Completion

Dynamics of Self Motivation and Team Building

Agile Scrum Foundation

Critical Thinking, Problem Solving & Decision Making

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