CURRICULAM VITAE

DIVAKAR BARESA

***,***** ******,******

Contact- 966*******

Email- adjatv@r.postjobfree.com

Brief Overview

• A Banking Professional with more than 2 years of experience in Retail and Corporate Banking division with leading bank in India.

• Functional experience ranges from operational risk management and mitigation, marketing, Customer service and sales.

Work Experience

COMPANY NAME

FROM

TO

GRADE

DESIGNATION

CRISIL RATINGS LTD

JAN-18

JUNE-18

OFFICER

BUSNIESS DEVELOPMENT OFFICER

ICICI BANK LTD

SEPT-16

JAN-18

SENIOR OFFICER

CUSTOMER SERVICE OFFICER

Role & Responsibilities

Responsible for handling day to day banking function at the branch, servicing customers, handling

queries, complaints and requirement of customers .

In –depth knowledge of teller counter.

Verification and checking of account opening form with least discrepancy within tat.

Ensure comprehensive compliance with all regulatory and statutory requirements for various product

and services

Proper maintenance of office accounts, accounts with other banks and inter branch transactions and

periodical Reconciliation of Branch General Ledger and its sub heads.

Revenue generation through operations.

Profit & Loss and Balance Sheet Management along with montoring daily book movement of branch

Asset, Liability generation, New Business development & cross sell of various products.

Ensure Branch headcount budget are on-board.

Effective Team Management and building Team Spirit

Learning & skill development of the team

Ensure Role clarity to employees in the branch and manage attrition

Conduct customer engagement programs and marketing events.

Thorough knowledge of daily banking operations and products and services

Ensure timely escalation of issues impacting business and appropriate solutions to address the

concerns

Accountable for the day to day smooth & error free functioning of the functions / duties associated

with in all cluster Branch Operations - Customer Service, Operations Risk management and Audit /

Compliance & Control framework for the respective Cluster Branches.

To be the primary auditor & controller to the extent of reviewing, tracking, monitoring & self-auditing

the various records in the respective branch are happening thereby ensuring that the branch is fully

compliant with all rules, processes & guidelines of Yes Bank & the Applicable Statutory Regulations.

Effectively Support Branch Audits by Internal, External, Concurrent, and Statutory & RBI auditors.

Ensure that process controls are adhered to and testing of controls, monitoring and reporting of the key

operational risk items pertaining to branch.

Manage customer escalations, customer grievance redressal. Complaint management and response.

Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office;

Drive Overall cost & expense management initiatives.

Play an active role in new products, processes, systems roll out. Comply with bank policies and

procedures to ensure safety and security of bank's and customer's assets

Provide assistance and act as a support function towards New branch launches.

EDUCATION & QUALIFICATION

Post Graduate Diploma In banking Operation NIIT Jaipur

B.SC from Rajasthan University, Jaipur

12th from rajasthan board of secondary education,. Jaipur,Rajasthan

10TH from rajasthan board of secondary education, Jaipur,Rajasthan

Highlights:

Working hard to market and sell the banks products like mortgages, loans and insurance etc.

Dealing with escalated customer queries and complaints.

Comprehensive knowledge of banking sector regulatory and legal requirements.

Ability to plan and deliver effective sales strategies.

Possessing the ability to build strong business relationships with individual and corporate clients.

Having high levels of integrity and honesty.

Monitoring the sale ability and performance of new or existing financial products.

IT Skills:

Programming Languages and Technologies : Basic computer knowledge

Operating System: Windows

Awards & Achievements:

Qualified for Zonal events

Receive Appreciation Certificate from Regional Head.

Proficiency Certificates:

Completed 'NISM-Series V-A Mutual Fund Distributors Certification Examination' as required under the SEBI (Certification of Associated Persons In The Securities Market) Regulation,2007.

Completed NSE Academy's Certification In Financial Markets (NCFM) in NSDL

Personal Details:

Current CTC – 3 Lac p.a,

Father - Mr. Subhash Chandra Baresa

Date of Birth – 27th January, 1994

Marital Status- Single

Language Skills – Hindi, English.

DIVAKAR BARESA

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