ALWIN GEORGE

Email Id: adjasb@r.postjobfree.com

(M): +974-********

OBJECTIVE:

Progressive in chosen field by applying my creative skill. To develop career and expansion of my employer in an efficient and profitable manner. Wishing to be directed towards a responsible position in progressive organizations where my competencies could be usefully fully utilized.

PREVIOUS JOB PROFILE

Organization: Qatar Airways (Doha Contact Centre)

Designation: Lead Customer Service Agent

Period of Working: 15 July 2018 24 November 2020

Job Responsibility:

Handling Back-office work and Inventory control tasks, Administrative work. Handling escalation cases related to passenger existing Reservations, Frequent Flyer Award Programm, New Reservations, STPC queries, Rebooking, Refund, Schedule change, Ticket Reissue Audit and other Qatar Airways product services.

Handling all Reservations and booking queries received on Social media platforms (facebook, twitter etc.).

Assist passengers in providing good service professionally through telephone in order to achieve customer satisfaction. Also try to build rapport with customers/agents to provide service at high level.

Assisting individual customers and travel agents about changes with travel or confirming reservation. Also try to resolve customer/agent complain.

Need to follow-up with customer/travel agents through telephone wherever required. To generate revenue and take all possible measures to avoid loss of revenue.

Handling queries (email and telephone calls) related to all oneworld product, NEGO PNR s and queues (Group bookings), Ecommerce support [Online booking failures, online payment failures, credit card verification check, Chargeback, Fraudulent transactions, transaction with errors, duplicate payments, refunds, waiver (wherever applicable) online promotion and verifying contents with knowledge base page etc.]

PREVIOUS JOB PROFILE

Organization: Qatar Airways (Doha Contact Centre)

Designation: Customer Service Agent

Period of Working: December 2015 14July 2018

Job Responsibility:

Handling passengers queries related to Reservations, Frequent Flyer Programme - Basic, New Reservations, STPC queries, Rebooking and other Qatar Airways product services.

Assist helping and confirming reservations for passengers, providing service to customers professionally through telephone in order to achieve customer satisfaction. Also try to build rapport with customers/agents to provide service at high level.

Assisting individual customers and travel agents about changes with travel or confirming reservation. Also try to resolve customer/agent complain.

Need to follow-up with customer/travel agents through telephone wherever required. To generate revenue and take all possible measures to avoid loss of revenue.

Handling queries (email and telephone calls) related to all oneworld product, NEGO PNR s and queues (Group bookings), Ecommerce support [Online booking failures, online payment failures, credit card verification check, Chargeback, Fraudulent transactions, transaction with errors, duplicate payments, refunds, waiver (wherever applicable) online promotion and verifying contents with knowledge base page etc.]

PREVIOUS JOB PROFILE

Organization: Qatar Airways (India Contact Centre)

Designation: Customer Service Agent

Period of Working: November 2011 December 2015

Job Responsibility:

Handling passengers queries related to Reservations, Frequent Flyer Programme - Basic, New Reservations, STPC queries, Rebooking and other Qatar Airways product services.

Assist helping and confirming reservations for passengers, providing service to customers professionally through telephone in order to achieve customer satisfaction. Also try to build rapport with customers/agents to provide service at high level.

Assisting individual customers and travel agents about changes with travel or confirming reservation. Also try to resolve customer/agent complain.

Need to follow-up with customer/travels agent through telephone wherever required. To generate revenue and take all possible measures to avoid loss of revenue.

PREVIOUS JOB PROFILE

Organization: EMIRATES.

Company: (CAMBATA AVIATION PVT. LTD.)

Designation: Assistant Supervisor

Period of Working: October 2007 October 2011

Job Responsibility:

Handling passengers queries related Mishandle baggage services. (World Tracer System)

Handling Back-office work, warehouse and Inventory control tasks, Administrative work, Flight Operations, Passenger Service (Check-In etc.)

PREVIOUS JOB PROFILE

Organization: AIR INDIA.

Company: DIVYA TOURISM PVT. LTD.

Designation: Customer Service Executive

Period of Working: December 2006 October 2007

Job Responsibility:

Administrative work, Flight Operations, Passenger Service (Counters & Check in).

Managing Back-office work, warehouse and Inventory control tasks. Mishandle baggage Queries (World Tracer System).

Handling queries related to reservations & ticketing (Seating Arrangement / confirmation of seats)

PREVIOUS JOB PROFILE

Company: UNIQUECOM INTERNATIONAL PVT. LTD.

Designation: Customer Service Representative

Period of Working: July 2006 November 2006

Job Responsibility:

Handling Customer Queries related to Mortgage & Finance (USA).

Queries related to refinance.

Market Research (Canada / U.S / U.K )

Entrepreneurship Resource Planning (ERP)

PREVIOUS JOB PROFILE

Company: EFFECTIVE TELE SERVICES PRIVATE LIMITED

Designation: Voice Agent

Period of Working: January 2006 June 2006

Job Responsibility:

Handling Customer Queries related to Internet & Tele Communication Services.

Upgrading services for internet.

Providing complete package of unlimited long distance calls/ local calls.

Up gradation packages in home phone / Cell Phones.

Upgrading services for internet (Asymmetric Digital Services Ltd )

PREVIOUS JOB PROFILE

Company: WESTSIDE (A Unit of Trent Ltd.)

Designation: Sales Associate

Period of Working: July 2005 December 2005

Job Responsibility:

Managing Back-office work, warehouse and Inventory control tasks.

Handling Customer Service Desk & exchange items of in-house product clubwest membership packages.

Maintaining record for monthly progressive report for up gradation in club west membership.

Visual Merchandising.

EDUCATIONAL PROFESSIONAL

(Summary Educational & Professional Qualification)

DEGREE

UNIVERSITY/BOARD

PERCENTAGE

YEAR OF PASSING

B.Com.

GUJARAT UNIVERSITY

52%

2006

H.S.C.

GUJARAT SECONDARY EDUCATION BOARD

51%

2003

S.S.C.

GUJARAT SECONDARY EDUCATION BOARD

71%

2001

PERSONAL PROFILE

Name : Alwin George

Date of Birth : 18/10/1985

Contact Number :. +974-******** (Qatar)

Languages Known : English, Hindi, Gujarati & Malayalam.

Date: December

Place: Doha (ALWIN GEORGE)

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