Curriculum Vitae of

Anna Liza Agra

Contact: +973-****-****

E-mail address: adjamg@r.postjobfree.com

Nationality: Filipino

Languages: English and Tagalog

Profile:

o A highly self-confident and organised natural leader with an ability to communicate effectively at all levels to influence change based upon factual evidence o Highly productive in fast-moving environments, keeping a positive attitude in situations of stress and conflict

o Have wide range of skills, experience and personal characteristics to provide a flexible approach to meet the challenge of today’s changing business environment o Excellent language proficiency in English and Tagalog Career Objective:

o To attain a responsible role in quality-oriented organization, using strong leadership and communicative skills

o To develop the business, ensure quality service to customers and provide innovative solutions.

o To create personal challenge and achieve company success Career Experiences:

June 2018 till May 2020 – Masafat Travel & Tourism

Administration Officer/Senior Travel Consultant

Job Description:

Assists in making and confirming all travel arrangements, including hotel room accommodations and plane tickets and organizes rental transportation when required (all the bookings are done online)

Counsel clients on their various travel choices and explain the differences between available options

Stays up to date on airport regulations and other considerations, such as travel warnings and country visitor guidelines

Processes refund or ticket cancellations as per clients’ request Resolves all inbound and outbound support requests, questions and service issues for customers via phone and email as per established guidelines Managing the Masafat Travel app for regular updates and special announcements Conducting regular comparison of hotel rates to make sure that our rates are in line with the competitors

Works closely with Finance Officer depending on the needs of the employer but duties typically include maintaining ledgers & other related reports, assisting customers, preparing and distributing checks, handling cash and invoices, making phone calls, and basic bookkeeping.

January 2013 - November 2017 - Etihad Airways Qatar

Sales Support Administrator/Groups & Pricing Coordinator

Job Description:

Airline Groups Management in Doha station

Maintaining/Achieving Groups materialization ratio Handling incoming calls from the Agents pertaining to: o General Distribution System/Private fares in place/Corporate Deals o Baggage allowances

o Checking existing Passenger Name Records

o Pricing issues

Managing Salesforce: Submitting Meet and Assist, No Objection Certificates for Corporates & Groups, Tier Matching, Upgrade requests, requesting tactical excess baggage, requesting Lounge access, extracting reports and uploading in Sharepoint for colleagues’ references

Doing pricing analysis on all destinations as required by station and Pricing Team in Head Office

Fare filing in AVCM for all published, tactical, corporate, private, adhoc fares Liaising with Head Office Pricing Team for all pricing activities/issues Liaising with E-Commerce Team for Closed User Group filing Preparing Reports such as:

o Monthly revenue reports from Billing and Settlement Plan/RevenuePlus/Sales Force Activities/any other related Sales reports

Performing Administrative jobs in the absence of Office Coordinator April 2007 – November 2012 – Horizon Travel & Tourism – Qatar

Administration Supervisor

Job Description:

Coordinates administrative support and related office operations directly and/or through subordinate supervisors

Serves as central information point within department/division to facilitate management/administrative communication

Performs moderately complex technical level work

Plans and organizes clerical support activities; establishes procedures, practices, and work methods to increase work unit effectiveness and efficiency; coordinates work performed in support of one or more functional units by providing central authority, disseminating information, determining assignment of functional responsibility, and supervising staff.

Supervises, directly and/or through subordinate supervisors, clerical and lower level technical employees; establishes criteria for acceptable work behavior and performance; evaluates work of subordinates by comparing work quality to performance standards; coaches and counsels employees to encourage exceptional performance and improvement in areas of individual weakness Serves as departmental resource on activities supervised and clerical procedures; assists managers and professional staff in organizing work processes and coordinating work through the department/division; resolves intra-departmental operational problems; serves as central point within department/division to ease management/administrative communication.

Coordinates with department staff and representatives of other departments on such administrative and operational matters as personnel, accounting, building maintenance/repair, and telephone services.

Sept 2005 – March 2007 – Alshamel Travel & Tourism – Qatar

Office Coordinator

Job Description:

Liaises and coordinates with others to expedite the flow of work and information Prepare documents of a variety of materials from written or verbal instruction including correspondence, reports, letters, memoranda and other materials Coordinating with the clients, as in-charge in the absence of the managers Coordinates with Accounts section in terms of leaves; absences, etc. Requests of supplies for the office

Maintains calendars; schedules and coordinates appointments Reviews incoming correspondence; initiates replies as appropriate; routes matters requiring action by staff or other organizations and follows up to ensure actions are completed.

Reviews outgoing correspondence, edits for procedural and grammatical accuracy, conformance to general policy and factual correctness; advises writer of problems needing attention.

Records and/or transcribes minutes of meetings, dictation, dialogue, etc., and produces document in draft or final format.

Receives calls and/or greets visitors, takes and relays messages, responds to requests for information; provides information or directs caller/visitor to appropriate individual.

Maintains and/or creates files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials.

Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies. Prepares request for quotation and purchase orders as per General Manager and Finance and Administration Manager’s request

Requests for resident permit, exit permit & visa application for new staff Checks flight availability, arrange airport pick up & drop, hotel reservations, city tours & the likes

Performs other tasks as assigned

March 2000 – Sept 2005 – Hotel InterContinental – Qatar

Front Office Secretary (January - September 2005)

Job Description:

Performs typing and prepares letters, reports, correspondence as required by the department

Maintains proper filing of the department

Monitors staff daily attendance and updating civil soft system Requests of supplies for the department either by general store or purchase request

Coordinates with the head of each section of the department to ensure smooth flow of operation

Receives incoming memos for the department

Requests for quotation necessary for approval of requests Performing other tasks assigned by the section head Handles telephone calls as per standard

Receives incoming faxes and mails for the department and distribution of the same

Prepares agenda and reminding attendees/members in the schedules meeting arranged by the head of the department

Personal Assistant to GM (June 2005 – 1 month – reliever)

Job Description:

Receives visitors, schedule appointments, receive calls, and sort and distribute mails

Types correspondences, sending and receiving emails and faxes Perform other duties such as filing & record keeping, making letters, etc. Requests of supplies for the department either by general store or purchase request.

Organizes the General Manager’s time i.e. diary management Prepares the documents required for meetings with clients, head of the departments, etc.

Sales Secretary (February 2004-December 2004)

Job Description:

Prepares documents, letters, correspondence, memoranda as required by the Department

Prepares monthly report to be submitted in the head office Encodes staff leaves and absences in the system, maintains proper filing as well as keep safe of corporates’ contracts and staff file

Handles telephone calls, incoming & outgoing faxes Arranges meeting for the department

Receives incoming memo for the department

Requests of supplies for the department either by store or purchase request

Guest Service Center Officer (December 2002-February 2004)

Job Description:

Answers internal/external calls in a standard and professional manner Inputs all guest, Engineering, Housekeeping, Laundry, etc. requests promptly and accurately into the Espresso Rapid Response System and ensures the assigned work orders are completed in accepted standard time and priority. Notifies and calls back guest to ensure guest satisfaction within accepted time frame.

Handles guest messages – written and or voice mail. Makes restaurant and room reservations

Is knowledgeable about the Cyber Assist programme. Is knowledgeable about the software including but not limited to property management system (Fidelio), Espresso electronic devices, paging system, Egress system (broadband connection), Newspaper Direct (international newspaper printing via the internet) Electronic Complaint Logbook, etc. Knows how to handle guest complaints and reports/logs them for senior management.

Performs any related duties or special projects as requested by the management.

Business Center Clerk (June 2001-December 2002)

Job Description:

Receives and records all incoming and outgoing faxes Sending outgoing faxes for the guests

Provides secretarial services with the guests such as typing, laminating, binding, scanning, photocopying, printing and others

Assists the guests with the internet and computer usage, laptop connection and the likes

Answers all incoming calls and responding to the guest queries as per the hotel’s standard

Issues vouchers to the services rendered to the guests Maintains the Business Center equipments in good condition Takes guest reservation for the meeting rooms

Complies with the hotel policies and standard operating procedures of the hotel

€ Telephone Operator (March 2001-June 2001)

Job Description:

Directing all incoming/ outgoing telephone calls accurately. Records and controls all requested wake-up calls and handles messages and telephone calls.

Pages guests and staff members in cooperation with concerned departments. Assists guests and staff with local/ international calls an directory queries. Prepares and records all entries on traffic sheet (Business/ Official or Personal cash calls)

Respect principles of guest privacy, handles guest needs/requests and reports complains to maintain guest satisfaction.

Strictly abides by the standard policies and procedures governing instances of emergency cases such as fire, bomb scare or any other critical situations. Maintains clean working environment and complies with the Hotel’s Health, Safety

and Hygienic Policy.

Educational Background:

1978 – 1984 Elementary : Binangonan Elementary School 1984 – 1988 Secondary : Rizal Technological and Polytechnic Institute 1988 – 1993 College :Rizal Technological Colleges (B.S.E. - English) Other Qualifications:

Sabre Vision Basic Reservation & Ticketing Online Course (2012 & 2019) Amadeus Basic Reservation & Ticketing Course – (2007) Basic Computer Programming (1998)

Microsoft Office Package (1996)

One Year Information Technology (1994)

Basic Course of Salesmanship (1991)

Eligibilities:

1993 Board Passer – Professional Board Examination for Teachers 1993 Civil Service – Professional Level (Passed)

Computer Skills:

Office Packages - MS Word, MS Excel, MS Power-point, Internet, MS Office Outlook

Sabre Vision/Amadeus - Airline Reservation System References: Available upon request

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