Medical Assistant Customer Service

Lakeyda Rogers

*** ********** *****. *******-***** N.C. 828-***-**** *********@*****.***

OBJECTIVE

Obtain an entry-level medical assistant position at any hospital and provide attentive, highly professional assistance to patients and physicians.

PROFESSIONAL EXPERIENCE

Denny’s October 2018 – October 2020

Server, Spartanburg SC

Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils

Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items

Keep kitchen staff informed by noting timing of meal progression

Provide welcoming phone greeting and following Guest ordering procedures

Perform basic cleaning tasks as needed or directed by supervisor

DCI Dialysis August 2013 - July 2014

Patient Care Tech, Spartanburg SC

Provided ergonomic counseling and educated employees on proper lifting techniques to avoid injury

Efficient handling of administrative duties; answering phones, scheduling appointments, maintaining medical records, patient processing

Cleaning of equipment

Customer service

Room Set-up

Pediatric & Adolescent Center August 2009 - March 2010

Medical Assistant, Glenn Dale, MD

Keep supplies ready by inventorying stock; placing orders; verifying receipt

Complete records by recording patient examination, treatment and test results

Verify patient information by interviewing patient, recording medical history; confirming purpose of visit

Educate patients by providing medication and diet information and instructions; answering questions

Welcome patients by greeting them in person or on the telephone

Pediatric Center August 2008 - September 2008

Medical Assisting Externship, Greer, SC

Administered support to physicians during patient exams and prepared patients for diagnostic procedures

Recorded patients' medical history, vital statistics, or information such as test results in medical records

Assisted with proper cleaning and bandaging of wounds

Performed patient check-ins and scheduled follow up appointments, collected copays, billed the patient’s insurance companies and managed the telephone switchboard

Maintained professionalism during one-on-one patient interactions on a daily basis

EDUCATION

East Coast Polytechnic Institute University November 2006 - February 2009

Associate of Applied Science in Medical Assisting, Greenville, SC

SKILLS

Medical Terminology (11 years)

Electronic Health Records (11 years)

Customer Service (11 years)

Communication (11 years)

Clerical (11 years)

Inventory Management (11 years)

Scheduling (11 years)

Teamwork (11 years)

Clinical (11 years)

Microsoft Office (11 years)

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