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Manager Customer Care

Location:
Barjhar, Assam, India
Posted:
January 09, 2021

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Resume:

Rajib Ahmed

Address: Khanamukh- Village, Nonkey Patgaon- Post Office,Sonitpur –Dist, Assam –State, 784101- Pin Code. Mobile : 988-***-****

Email : adjak8@r.postjobfree.com

CAREER OBJECTIVE

Seeking a challenging position in a pleasant working environment that will permit me to continue practicing and expanding my skill set and knowledge base.

PROFILE SUMMARY

• A dynamic professional with nearly 13 years of experience.

• A team player with excellent communication, relationship management and analytical skills. EXPERIENCE

• Joined Lotus Manpower Service as Asst HR October 2007 .

• Moved in Chef Bakers As Asst Accountant Data Entry April 2009

• Promoted in Chef Bakers As Customer Care Support July 2009

• Promoted in Chef Bakers As Asst Manager Jan 2010

• Promoted in Chef Bakers As Dispatch Manager May2010

• Promoted in Chef Bakers As Dispatch & Café Auditing Manager February 2012

• Moved in Toronto Chinese Cuisine in Uae As Food And Beverage Supervisor Nov 2014

• Moved in Chef Bakers As Dispatch Operation Manager Head September 2016

• Promoted in Chef Bakers As Logistic Manager Operation Head June 2017 Working Till date ROLES AND RESPONSIBILITIES

Working for Lotus Manpower Services in Human Resource Department for 1 Year And 6 Months . Job Responsibilities:

Joining Formalities:

¢ Collect the Application Form along with the approval letter.

¢ Issue PF Form 2& ESIC Form.

¢ Issue Form 5 under KBOCWWB.

¢ Issue Form 6 under KCWWB.

Documents Maintenance:

¢ Bio Data / Application.

¢ Collect the Address proof & the Educational Certificates.

¢ Need to collect the tradesmen Photographs.

ID Cards:

¢ Issuing the Temporary ID Card.

¢ Submit ID card Information to the Vendor.

¢ Receiving Processed ID card's from the Vendor.

¢ Dispatch ID card to the Employee's at Sites.

¢ Update and Send the ID card bill for Clearance.

Monthly Reports:

¢ Preparation of Monthly new joinee reports for that particular monthly sends it by 21st of every month.

¢ Preparation of MIS of LMS & LMCPL on a month basis.

¢ Send them to the Head Office.

PF Submission of Withdrawal Forms:

¢ Forms 19, 10c, 5 and 10, 3A with all Supporting documents to respective PF Office. Submission of PF Transfer Forms:

¢ Form 13, 5 and 10, 3A, with all Supporting documents. PF Related Work:

¢ Preparing documents in specific formats as required form the PF Department.

¢ Filling of applications (All Forms related to PF).

¢ Giving acknowledgement to Tradesmen who applied for PF withdrawal and PF Transfer. ESIC:

¢ Collect the ESIC Declaration forms the employee.( Form 1)

¢ Giving Form 37for Tradesmen who need immediate medication Form ESI Hospital. Working in TORONTO CHINESE CUISINE In Uae For 1 Year Job Job Responsibilities:-

Telephone Handling with all Queries.

Handling the stores.

Handling Cash

Marketing For Business Development

Follow up with all the Vendors For the Raw materials Supply Order Taking.

Follow up for Order to be Delivered on Time.

Arrange For Lunch Buffet Every Week.

Reporting to Manager Daily Basis on Duty.

Handling Sales and Purchase Accounts.

Working in CHEF BAKERS (Since April 2009 To Till Date) Job Responsibilities:-

Stock Dispatch to all the Outlets.

Checking all the Delivery Challan .

Quality Checking Prior the Dispatch.

Phone Handling with all Queries.

Reporting to Production Manager on Daily Basis.

Co-Ordinating with Fleet Supervisor For Smooth Operation the order Checking and follow up with department heads for the day’s Operation. Handling the stores.

Following up with vendors for the supply of raw materials. Co-ordinating with accounts Department for Payments . Also handle customer Complaints if anything arrives EDUCATIONAL QUALIFICATION

BA from Chhatrapati Shahu Ji Maharaj University(UP Board) in 2009 -2011.

12th from Assam Higher Secondary Education (Guwahati Board ) in 2007-2008

10thfrom Board Of Secondary Education ( Guwahati Board) in 1997 - 2006 SOFTWARE SKILLS

Tally ERP9 Accounts Package

Microsoft Word, PowerPoint and Excel.

Basic knowledge of Go Frugal

Basic knowledge of Touch Point

Knowledge of TLC Bar Code

Knowledge of Epson /Hp Tools

Good knowledge of remote control desktop software ACHIEVMENTS

Consistent performer and prompted as Asst Manager in span of 9 months from the post of Asst Accountant Data Entry

Consistent top performer leader within organization from year (was able to meet 100% targets) for entire year

Rewarded for the outstanding performance within the organization consistently for 10 years STRENGTHS

Determined to learn with practical approach

Good communication skills

Enthusiastic and can produce results under deadline constraints (Target & production oriented)

Quick learner

Self Confident

PERSONAL DETAILS

Father's Name : Late Nazimuddin Ahmed

Date of Birth : 26-03-1991

Sex : Male

Marital Status : Single

Languages know : English, Hindi, Assamese, Nepali,Bengali Also Entertained Of Kannada, Tamil And Oriya .

Mother Tonge : Assamese

Nationality : Indian

Permanent Address : Rajib Ahmed S/o:-Late Nazimuddin Ahmed. Khanamukh –Village, Nonkey patgone –Post, Baliapra –Via. Sonitpur –District, Assam –State, 784101- Pin Code, India- Country . Rajib Ahmed Dated :-



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