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Manager Customer Service

Location:
Basra, Iraq
Posted:
January 09, 2021

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Resume:

Oct **** to Present

Basra, Iraq.

Mamoon Ahmed

adjah6@r.postjobfree.com +964********** Basra, Iraq Iraqi Summary

Experienced Project Manager with 5 years’ experience in project management and customer service, leading teams and expediting technology-based products to diverse client base with Great experience in strategic planning, process optimization, with proven success completing complex projects on time. Core Competences

• Finance.

• Negotiation Skills.

• Risk Management.

• Cost Control.

• Strategic planning.

• Contract Management.

• Business Development.

• Marketing and PR.

• High Sales Skills.

• Entrepreneurship.

• Event Management.

• A Sense of Humor.

WORK EXPERIENCE

Executive Director .

Reach Services

Startup in Iraq Was founded in 2019 aimed in adding a new method of advertising to the local Iraqi Market.

• Overseeing advertising agency operations and staff members.

• Working with staff members, clients, or an ad agency to establish and meet projects goals and establish and enforce budgets and timelines.

• Developing advertising strategies to increase buyer interest.

• Monitoring project progress from planning to execution to ensure it remains focused and evaluate its effectiveness.

• Negotiating contracts specifications and terms with clients or other external parties.

• Initiating and directing research efforts.

• Collecting and analyzing data and presenting it to other parties and clients.

• Hiring and evaluating employees within the advertising agency.

• Providing expert advice on marketing and advertising methods for new or existing products or services.

Cinema Constructions consultant.

Freelance

-Executed Projects:

1- Basra Times Square Cinema - Basra

2- Mas Cinema - Basra.

3- Shanshal Cinema – Basra.

• Importing /Supplying of all range of digital cinema products with the latest and greatest in the most cost-effective manner.

• Setup /Installation

• Technical Support

• Auditorium Design with best effectiveness.

• Full Monitoring and Project Management.

Branch Manager

Iraqi Cinema – Mansour Mall

• Offer superior guest service to our potential and actual guests according to established standards and practices.

• Provide coverage and assistance in the areas of concessions, box office, café and other guest service responsibilities as needed.

• Inspire, coach, and motivate team members to deliver a remarkable unmatched overall entertainment experience through direct oversight of guest service, facility maintenance, and presentation quality.

• Guide and encourage team members to maximize their personal growth and development.

• Manage theatre budgets and analyze financial data utilizing daily, weekly, monthly, and quarterly reports.

• Work effectively with guests in a high volume setting and provide an outstanding ability to listen and communicate efficiently.

• Assist and guide managers in obtaining goals and objectives for their respective areas.

• Oversee all theatre departmental functions and other duties as assigned with the guidance of the Director of Operations.

• Ensuring the venue, facilities and staff meet stipulated health and safety regulations.

• Dealing with enquires from the press and public

Oct 2018

Baghdad, Iraq.

2017 - Now

Iraq.

Cinema Manager & Mini Basra Executive Director Deputy Basra Times Square Mall

• Offer superior guest service to our potential and actual guests according to established standards and practices.

• Provide coverage and assistance in the areas of concessions, box office, café and other guest service responsibilities as needed.

• Inspire, coach, and motivate team members to deliver a remarkable unmatched overall entertainment experience through direct oversight of guest service, facility maintenance, and presentation quality.

• Guide and encourage team members to maximize their personal growth and development.

• Manage theatre budgets and analyze financial data utilizing daily, weekly, monthly, and quarterly reports.

• Work effectively with guests in a high volume setting and provide an outstanding ability to listen and communicate efficiently.

• Assist and guide managers in obtaining goals and objectives for their respective areas.

• Oversee all theatre departmental functions and other duties as assigned with the guidance of the Director of Operations.

• Ensuring the venue, facilities and staff meet stipulated health and safety regulations.

• Dealing with enquires from the press and public

• Assist the CEO in all aspects of work in regard the Mini Basra Project (Cinema, Theater, VIP Hall, Skating Rink)

EDUCATION:

Veterinary medicine Bachelor

TRAINING:

• MBA – Online MBA Courses.

• Sales Techniques A-Z.

• Marketing Courses.

• B2B Sales and Business development Course.

• Human Resources Course.

• Event Management Course.

• PMP “Project Management “Preparation Course” at PTD Professional for Training and Development. Languages: Arabic, English, Russian

Sep 2016- Jun 2018

Basra, Iraq.



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