Customer Service Executive Assistant

This is Deborah

A highly gifted individual with strong experience taking key role in organizations’ policies and decisions, managing strategies for employee’s professional development, and ensuring smooth flow of office work. Exhibiting integrity and viable manpower in any organization: through initiative and teamwork committed service by maximizing the usage of available resources with minimum supervision and to also add value to the organization and customers through creativity and innovation.

Contact

Phone: +234********** / 090********

E-mail: adjafk@r.postjobfree.com

Add: No 1, Baruwa Street, Surulere Lagos.

E D UC AT I O N S KI LL S C E RT I F I C AT I O N S

B.Sc. BUSINESS ADMINISTRATION

Olabisi Onabanjo University, Ogun State, Nigeria

2013 -2017

DELIGHT INTERNATIONAL SECONDARY SCHOOL, Lagos State,

Nigeria

O-Level GCE(WASSCE), May 2012

Operational knowledge of Microsoft Office

Good Communication Skills Excellent Interpersonal Skills Time Management Skills

Business Management

Emotional Intelligence

Classic System Infotech Ltd affiliated with Federal University of Technology, Akure- Project Management Professional (PMP) 2019

Resource Mobilization and Proposal Writing by Balm in Gilead Foundation in Partnership with the Netherlands Kingdom of Foreign Affairs

2018

Work Experience and Responsibilities

July–September. 2020 Customer Service Agent with Jumia Nigeria (Internship), Lagos State, Nigeria

Made calls to costumers to confirm orders

Acknowledged and resolved customer complaints

Kept records of customer interactions, transactions, comments and complaints using OMS

Maintained a positive, empathetic and professional attitude toward customers at all times

Provided feedbacks on the efficiency of the customer service process

Responded promptly to customer inquires

Ensured customer satisfaction and provided professional customer support

Communicated and coordinated with colleagues as necessary

Gave accurate reports to the QA as appropriate

May – February. 2020 Executive Assistant to the Senior Special Assistant, SDGs - Ekiti State Government, Nigeria

Maintained daily electronic journal, schedule meetings and appointments

Produced professional quality reports, presentations and briefs

Developed and distributed minutes to support management feedback mechanism

Coordinated documentation and correspondence processes for sustained partnership

Supervised, monitored and evaluated task delegation for project implementation

Facilitated community dialogues for awareness and localization of the SDGs

2018 – 2019 Administrative Assistant (Procurement), Balm in Gilead Foundation Ekiti State, Nigeria

Coordinated survey for cost parameters and office procurement

Maintained records of purchases, pricing and other related data

Organized and scheduled appointments with guest and facilitators for trainings/workshop

Assisted in the preparation of regular schedule reports

2012- 2014 Sales Manager, Everlasting Doors Catering Service Lagos State, Nigeria.

Recruited and monitored the performance of sales representatives

Achieved growth and sales target by successfully managing the sales team

Built and promoted, long-lasting customer relationships

Additional information

Languages: Fluent in English and Yoruba

Interests: Social games, Travelling and Reading

Accomplishment

Official commendation for Community Development Service by National Youth Service Corps Ekiti State

2019

Certificate of Merit by Independent Corrupt Practices and Other Related Offences Commission (I.C.P.C)

2019

Referees

Available on Request

OFOESUWA DEBORAH

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