Customer Service Store Manager

Henry Joe Avery

**** **** ****, *********, ** ***28

Cell: 252-***-**** Email: ******@**********.***

Career Objectives:

Seeking a challenging store management position where I can utilize my years of experience as a manager to contribute management/leadership and interpersonal skills that benefit the organization and reach successful sales goals.

Skills

* Customer Service/Sales * Ordering/Receiving

* Inventory * Recruitment

* Problem Solving * Supervision

Work Experience

Store Manager 2015 - 2020

Save-A-Lot Greenville, NC

•Responsible for recruitment, training, evaluation and supervision of 40 employees including management team of Grocery Manager, Assistant Manager, Produce Clerk, Meat Manager and all Cashiers

•Administered ordering, receiving and stocking of all inventories

•Oversaw receiving and displaying of incoming products, meeting planned promotions and seasonal rotations for sales events

•Planned budgets and authorized payments and merchandise returns

•Managed inventory control, cash control and store opening and closing procedures

•Responded to customer concerns and remedied issues promptly and effectively

Store Manager, 2013 – 2015

Save-A-Lot, Wilson, NC

•Responsible for recruitment, training, evaluation of 25 employees including Grocery Manager, Assistant Manager, Produce Manager, Meat Manager and Cashiers

•Responsible for problem-solving and customer service and satisfaction

•Ordering, receiving and stocking of all inventories

Store Manager, 2011 – 2013

Piggly Wiggly, Kinston, NC

•Hiring, training and supervision of 100 employees

•Responsible for problem-solving and customer service and satisfaction

•Ordering, receiving and stocking of all inventories

•Responsible for oversight and stocking of shelves

•Promotion of customer satisfaction

Store Manager, 2001 – 2011

Foodlion, Tarboro, NC

•Hiring, training and supervision of 40 employees including management team and cashiers

•Training and oversight of the inventory procedure process

•Responsible for problem-solving and customer service and satisfaction

•Administered the ordering, receiving and stocking of all inventories

•Utilized Texlon for ordering merchandise and the ACIS System for inventory procedures

Awards

•“Outstanding” Self- Development Efforts through the Achievement of Foodlion Continuing Education Units 200-***-****

•Foodlion LLC Achiever’s Award: Recognizing Superlative Performance and

The Accumulation of 1500 Foodlion Continuing Education Units

•Foodlion Store Manager Excellent Award-Rocky Mount District Northern Division Region 4, Store #1394, 2008

Certifications

•Foodlion Food and Safety Course, completed 2006

•Continuation of Education through Management:

•Safety Program, Management Development, Hiring Procedures, Sexual Harrassment, Unions, Labor Loss, Shrink vs. Profit, Controlling Shrink,

•Management Training Program 2009

References

Mr. Mitch Harman, Sales Representative, Vallen, Wilson, NC 252-***-****

Mr. Tim King, US Government Secret Service, Williamsburg VA 252-***-****

Mrs. Teresa Tripp, ECU College of Allied Health Sciences, 252-***-****

Executive Director of Administration and Finance, Greenville NC

Mr. Billy Peaden, Owner of Peaden’s Grill, Belvoir,NC 252-***-****

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