Customer Service Security

CLAUDIO DE LEON GONZALEZ

Stephen City VA 939-***-**** adjabk@r.postjobfree.com

PROFFESIONAL SUMMARY

Bilingual IT Professional with experience in leadership and customer service. Knowledgeable regarding troubleshooting, Windows 7,8,10, Active Directory, basic networking, hardware. Expert at research using available resources, including article database systems. Strong team member who effectively implements new procedures into work routines. Exemplary attendance and punctuality.

CERTIFICATIONS

MTA: Mobility and Device Fundamentals

MTA: Security Fundamentals

CompTIA Server +

Hardware and peripherals

Ability to create and deploy images

Understanding of LAN and WAN

Experience in training end-users

Experience

IT Field Support Specialist, SSP America July 2018 – July 2020 Ashburn, VA

Program POS Systems for restaurant use

Program various services at servers remotely mainly on Micros 3700/RES.

Maintain logs and inventory sheets

Aid with any critical task.

Troubleshoot hardware like scanners, cashiers and other devices.

Server, Eddies Merlot Steak and Seafood January 2017 - July 2018 Ashburn, VA

Develop relations with customers by providing friendly, efficient service

Accurately operate a POS system to process transactions

Apply great customer service promoting customer retention

Take customer food orders and provide suggestive ideas as requested

Verify orders are correct prior to delivering to customer table ensuring satisfaction

Server, Robert Trent Jones Golf Club August 2013 – January 2017

Gainesville, VA

Ensure members have a satisfactory dining experience.

Knowledgeable of the menu, ingredients, and how each item is prepared.

Answer and respond to customer complaints.

Perform side work tasks and maintain a cleaning work area.

EDUCATION

Information Technology Systems Administrator

My Computer Career: Grad. Date – March 2020

Bachelor’s Degree in Business Administration

UPR Humacao Campus: Graduation Date - August 1995- May 2000

Contact this candidate