Michelle A. Sarinana

Objective To work within a fast paced office environment within a position as a Collections Specialist, where a sense of ethics, duty, reliability and an ability to work as a Productive team member to provide superior customer service. Education Cottonwood College Los Alamitos, California Graduation date: 06/2021 Leadership Development

Life Coach Institute of O.C. Costa Mesa, California Graduation date: 05/2018 Professional Life Coach Certification

John Glenn High School Norwalk, California Graduation date: 06/2003 General Education Program (Honors)

Volunteer Anaheim Salvation Army Anaheim, California 10/2014 – Present Saint Joseph’s Community Grounds Rosemead, California 03/2014 – 10/2018 Proficiency Windows 7/10 Billing/Invoices Auditing/Collections Administrative Duties Company Policies Client Services 10-Key/ Data Entry Time Management Organizational Skills Administration Build Pro/Supply Pro application system, QuickBooks, S2000, Microsoft Office Suites. Developed a reputation as an excellent solution support, active learning, critical thinking, Complex problem solving, troubleshooting, active listening, social perceptiveness, Networking, speaking, and attention to detail, extreme discretion, instructing, persuading, Writing, coordination, and time management.

Work Experience

True Air Mechanical Irvine, California 02/2016 - Present Collections Manager

Focus driven communication with clients utilizing courteous verbal and written communication skills; Detail- Oriented with the ability to manage multiple initiatives simultaneously, able to give clear and consistent Recommendations and/or instructions to team members, excellent teamwork, and documentation abilities. Exceptional writing proficiency and oral presentation talents, active listening, problem solving, and decision Making, establish credit and collection policies, processes and procedures for the company interact regularly With customers and sales staff to evaluate credit risks and set appropriate credit lines for current and Prospective customers, establish a process to deal with higher risk customers, such as letter of credit or other Similar structures, assist with the Digital Transformation project, and automating the workflow of credit line Establishment and maintenance, develop and train collection personnel,assist with the month end close Process as needed with a 95% revenue each month.

Update all comments logs with current status and loop supervisors in on the Licensee history and status on A regular basis as needed and asked, ensure that incoming statements with due amounts are being Entered by the royalty staff and are showing on the cash accounts receivable, keep the cash accounts Receivable up to date and current, identify potential problem items and do in depth analysis, provide in Depth financial analysis on excel is a necessity, create excel cash batches with in depth identification for Review and approval and other departments, responsible for cash collections, daily and weekly follow up Calls and emails to delinquent licensees.

Identify account risks, potential credit problems, disputes, and other customer issues, monitor outstanding Account balances for determination of next steps in collections process, respond to or provide resolution For internal and external customer inquiries timely, communicates potential risks to Finance, as well as Sales and Professional Services management, contact customers regarding past due invoices and accounts. Provide information as requested to facilitate remittance, such as vendor forms, liaise with billing Department to correct errors, misapplied payments, request credits etc., document and organize correspondence, log communication including emails and phone calls, respond to and process Cancellation requests and cases, generate aging analysis and reports, collect data and provide metrics around collections and aging, provide opportunities for process improvement and additional efficiencies. Anaheim City School District Anaheim, California 02/2014 – 01/2016 Noon Yard Supervisor

Communicated with administrators, staff, and students for the purpose of maintaining services and Programs, coordinating activities, resolving issues and conflicts, ensured the safety of students, which May include: identifying safety, violations, diffusing situations among students, reinforcing positive Social behaviors, provided enforcement of written District and school policies and rules, prepared written Materials pertaining with injuries and incidents reports, providing written reference, and/or conveying Information, provided basic first aid for the purpose of meeting immediate health care needs within Established guidelines, operated a two-way radio as needed, and performed other appropriate duties as Assigned for the purpose of ensuring the efficient and effective functioning of the work site. Apple One Anaheim, California 05/2012 – 01/2014

Collections Clerk (Anaheim Convention Center)

Diplomatically resolved customer concerns on as-needed basis, opened incoming payments, sorted, Counted, photocopied large dollar checks, then forwarded to Cash Department, reprinted invoices, Generated and/or mail out Dunning Letters, updated client information in system, assisted with monitoring And maintaining supplies for the department, created and mail various letters as directed by Management Assist Management with the preparation of Monthly Account Statements/Letters, data entry such as Posting check payments, posted account payable items, writing checks/ issuing refunds through our Merchant services, posted daily deposits, processed incoming mail concerning billing and invoicing Additional Assignment Duties: Openly communicated with clients about billing discrepancies and questions, initiated collections on past-Due accounts, maintain accounting ledgers as required, created and updated a log sheet for quality Control, controlled all special billing situations, including group reservations and conventions, audited Ledgers to ensure they contain correct information, such as billing addresses and invoice numbers.