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Process Improvement Manager

Location:
California City, CA
Posted:
January 08, 2021

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Resume:

Nina Tepirdzhyan

661-***-****; adjaap@r.postjobfree.com

OBJECTIVE

To pursue a career as a Process Improvement Manager.

RECENT EXPERIENCE

Behavioral Health Planning Analyst, County of Kern

April 2019 - Present

• Facilitate Trainings such as the Technical Data Collection and Reporting (DCR), Documentation: Substance Use Disorder (SUD) Admission and Discharge Forms, etc.

• Provide technical assistance to staff related to the DCR.

• Submit software requests to IT and collaborate to test new software.

• Gather, compile, analyze, and interpret quantitative and qualitative data to assist in the formulation and maintenance of the various plans as outlined in the five-year Kern County Behavioral Health plan submitted to the California State Department of Behavioral Health.

• Develop program content based on knowledge of roles of local behavioral health providers, community needs and various funding sources available for program implementation.

• Conduct research studies and report on assessments of specialized behavioral health needs and recommend appropriate action.

• Maintain close coordination with counterparts in Federal, State, and local agencies.

• Participate in webinars/meetings with the California Department of Health Care Services (DHCS) and the Praed Foundation, committees (e.g. Cultural Competence Resource Committee, Zero Suicide, Family Inclusion) and conferences.

• Supervise other staff in the performance of special studies and act as a resource consultant for other professional staff.

Law Enforcement Technician, County of Los Angeles Sheriff Department

May 2013 – March 2019

• Received telephone and in-person requests for services, with the application of the three-term contingency of Antecedent-Behavior-Consequence (ABC) model to define observable behavior to relay to field personnel. • Assigned, coordinated, and dispatched field units in response to requests for services using the Computer Aided Dispatch (CAD) system; advise responding units of possible problem areas and monitors field units activities, including Code 3 and emergency responses.

• Monitored emergency communications of other police and fire agencies to determine needs for assistance, and ensured that assigned calls and other relevant information are entered into the station computer.

• Assumed full radio dispatching responsibility on an assigned frequency in the event of power failure or other emergency situations at the Sheriff's Radio Center.

• Issued station file control numbers to track official reports; review the contents of these reports to ensure that they are complete and accurate; and performed various routine desk functions, including compiling and entering statistical data in law enforcement databases to prepare crime and other reports.

• Acted as liaison between station personnel, other law enforcement agencies, emergency service organizations, and the Sheriff's Radio Center as directed.

Interventionist, Easter Seals

August 2012 – May 2013

• Provided 1:1 specialized behavior intervention services to children, and parent education, according to goals described in the treatment plan.

• Monitored the development of children in home, the community and/or other natural settings.

• Completed program and participant-related documents and reports.

• Attended administrative and clinical team meetings.

• Developed visual aids and instructional materials.

OTHER SUPERVISORY EXPERIENCE

Core Therapist, Autism Spectrum Therapies

August 2008 – October 2008

• Implemented teaching procedures and behavior management using Applied Behavior Analysis (ABA) methods and principles.

• Coordinated recreation and community services programs.

• Provided parent education to help them understand the unique learning needs of their children and promote children's independence.

• Provided one-to-one behavior intervention services to children with autism and related disorders.

• Performed behavioral methods such as Discrete Trial Teaching (DTT), and Picture Exchange Communications System (PECS).

• Attended Individualized Education Plan (IEP) and progress report meetings.

Hearing Screen Coordinator, Pediatrix (Verdugo Hills Hospital)

September 2007 – August 2008

• Hired, and performed initial and ongoing training to hearing screeners and followed all relevant protocols and safety procedures.

• Held monthly meeting with program Medical Director to review monthly program summaries and statistics.

• Coordinated routine staff meetings and conferences to discuss new developments, procedures and issues.

• Organized, managed and tracked computer-based data (using applications such as Meditech) in a timely and accurate manner, including but not limited to, completing payroll templates, uploading data, statistics and monitoring and fixing edit reports.

• Performed bookkeeping transactions such as reconciling ledgers and project expense trends.

• Responsible for state reporting of hearing screen results where applicable.

• Performed hearing screens on newborns utilizing laboratory equipment and supplies.

• Responsible for monitoring contract terms of new employees.

Behavior Specialist, Early Behavior Intervention

September 2006 – September 2007

• Implemented and followed up on behavioral management programs for students to remediate behavioral and social challenges.

• Coordinated recreation and community services programs.

• Worked in coordination with case manager in planning and developing IEP.

• Assisted in student crisis prevention and intervention to ensure safety.

• Documented assessments and progress for daily and weekly logs.

Child/Adult Behavioral Professional/Staff-In-Charge, Devereux Santa Barbara

February 2005 – September 2006

• Assisted interdisciplinary teams to perform patient/resident/student care duties and maintained treatment milieu developed for assigned patients.

• Coordinated recreation and community services programs.

• Trained in the basics of autism, discrete trial training, client's rights, abuse reporting, injury and illness prevention, CPR, First Aid, documentation, medication disbursement, crisis prevention/intervention, including de-escalation techniques and physical restraints used as last resorts in emergency crisis situations.

• Communicated with social worker(s) as an expert/Case Manager on a particular client.

• Reported and documented assessments and progress for daily, weekly, and monthly logs.

• Promoted to supervisory (Staff-In-Charge (SIC)) status after one month.

EDUCATION

Master of Arts in Teaching with emphasis in Applied Behavior Analysis, January 2014

National University, Riverside

Cumulative GPA: 3.97

Bachelor of Arts in Psychology, May 2008

California State University, Northridge (CSUN)

Cumulative GPA: 3.60

Dean's List for Academic Excellence (4.0 GPA) final semester

High School Diploma with Golden Seal of High Achievement, June 2002

Ulysses S. Grant High School, Van Nuys, CA

QUALIFICATIONS & ACHIEVEMENTS

• M.A. in Teaching with emphasis in Applied Behavior Analysis

• B.A. in Psychology

• Typing: 80 wpm

• CPR Certified

• Adult Mental Health First Aid USA Certified

• Certified in Administration of Columbia – Suicide Severity Rating Scale (C-SSRS)

• Certified in Administration of Child and Adolescent Needs and Strengths (CANS) Assessment

• Completed FEMA’s NIMS (National Incident Management System) and Active Shooter Training

• Fluent in Armenian



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