Customer Service Manager

Dana Morgan

**** ******** ***, *****, **, ***** • 209-***-**** • adjaai@r.postjobfree.com

Cosmetology Education - Cosmetologist License - 2007 Designs School of Cosmetology - Modesto, CA

High School Diploma - 2006

Merrill F West High School - Tracy, CA

Office Manager/AP Accountant - July, 2005 to December, 2020 BT&S Audio Visual Systems Integrators INC - Tracy, CA Hairstylist/Manager - September, 2007 to May, 2011 Fantastic Sams Cut & Color - Manteca, CA

Hairstylist/Manager - June, 2011 to March, 2013

Fantastic Sams Cut & Color - Modesto, CA

Hairstylist/Manager - March, 2013 to June, 2015

Fantastic Sams Cut & Color - Tracy, California

Accomplished operations management professional bringing over 10 years’ experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills. Experienced Office Management and Administration Professional with 10+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Seasoned Office Manager/AP Coordinator with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths. Organized and efficient Office Manager/AP Coordinator for corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills. Experienced Office Manager with strength in managing multiple projects simultaneously and fostering cohesive staff. Risk management

Tax accounting

Accounting procedures consultant

Strategic planning

Budget development

Accounting operations professional

Financial modeling capability

Budget administration

Corporate tax planning

Advanced bookkeeping skills

QuickBooks expert

Self-motivated professional

Superior attention to detail

Strong communication skills

Team leadership

Customer service

Cash flow analysis

Time management

Financial management

Bookkeeping

Pricing and costing

Problem-solving

Office management

Deadline driven

Project management

Workflow planning

Data management

Documentation and control

Administrative support

Excellent multi-tasking ability

Program Management

Expense reporting

Contract negotiations

Accounting

Business administration

Customer service

Travel arrangements

Policy and procedure modification

Microsoft Office expertise

Team building

Friendly nature

Credit and collections

Accounts payable / accounts receivable

Sorting and labeling

Documentation expertise

Database administration

Organizational skills

Staff management

Scheduling

Clear oral/written communication

Relationship building

Office administration

Clerical support

Mail handling

Team leadership

Payroll and budgeting

High accuracy

Partnered with auditors to prepare yearly audits and comply with governmental tax guidelines. Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement. Contributed to financial management conversion by performing functionality, capability and system integrity testing prior to launch. Managed entire accounting cycle through completion, including gathering information, preparing documents, finalizing reports and closing books. Completed daily accounting tasks such as tracking funds, preparing deposits and reconciling accounts. Provided superior level of customer service to over 50 clients per week. Processed payroll and calculated deductions by accurately using ADP to secure payment traceability's. Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions. Created and maintained all employee files, training files and confidential files Handled all incoming business and client requests for information. Met challenging quotas for productivity and accuracy of work. Administered CRM and company database, including troubleshooting, maintenance, updates and reports generation. Solved problems timely and effectively, ensuring customer satisfaction. Update customers on progress & schedule pick up when jobs are complete Hired, managed, developed and trained staff, developed and monitored goals, conducted performance reviews and administered salaries for staff. Ensure that accurate payroll is recorded for hourly wage based employees Coordinated special projects and managed schedules. Received, screened and routed incoming calls.

Created reports and presentations.

Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders. Ensuring that all invoices are received by vendors Organization of marketing events

Managed

Collected payment from customers and scheduled next appointments. Backed up reception desk by answering phones, scheduling appointments and processing payments. Streamlined

Scheduled appointments for customers.

Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction. Solved

Set up workstation and treatments room with necessary products, equipment and supplies for various services based on inventories and changing daily appointments.

Documented

Advised

Pre-booked appointments to guarantee repeat business. Conducted and recorded weekly salon inventory.

Completed manual and computerized scheduling, bookkeeping and inventory management procedures. Completed manual and computerized scheduling, bookkeeping and inventory management procedures. Prepared

Prepared

Trained

Kept work area in a clean and neat fashion to stay productive. Managed

Collected payment from customers and scheduled next appointments. Backed up reception desk by answering phones, scheduling appointments and processing payments. Managed

Collected payment from customers and scheduled next appointments. Backed up reception desk by answering phones, scheduling appointments and processing payments. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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