SANJAY KUMAR PASWAN

Sr. Executive – DC Operations

Vill- Ramajote Bhujiapani, PO Bagdogra, Darjeeling, Siliguri,West Bengal 734014

Phone: 973**-*****/ 790**-*****; Email: adjaab@r.postjobfree.com

Seeking a responsible post for challenging position and looking forward to a making a significant

contribution in a company that offers a genuine opportunity for progression

KEY SKILLS AND COMPETENCIES

Warehouse Operations O Supply Chain Operations OSAP O WMS O Inventory Management O Warehouse Inbound Management O Reverse Logistics Management O Warehouse Outbound Management O Procurement Management O Logistics ManagementO Vendor Relationship Management OTeam Management O Store Operations O Training O Business Development O Quality Control OCategory Management O Cost Control O Ecommerce O Customer Service O Sales O Marketing OFMCG OFMCD OVisual Merchandising

PROFESSIONAL EXPERIENCE

RELIANCE DIGITAL RETAIL LTD. Feb’ 2018 – Present

Sr. Executive – DC Operations, Siliguri

Supervising and monitoring the execution of receiving and put away to picking and packing of orders

Coordinating Distribution priorities with the shipping department, shift in charges and KAM.

Setting priorities for receive, pack and hold and staging inbound and outbound orders for shipping

Establishing and delivering on metrics to drive performance improvement

Assisting in the selection and training of qualified associates. Assessing performance and providing feedback to supervisor and KAM.

Assessing and training supervisors, shift in charges and associates in picking, packing and the pack/hold process including the weighing and manifesting of outbound orders

Assisting in the coordination and managing of the replenishment cycles of the operation to assure the timely restocking of primary pick locations

Responsible for DC KPI’s reporting, control and monitor the warehouse performance, recommend and/or implement effective modifications or adjustments where necessary

Ensure high levels of satisfaction with the Store organizations and vendors

Contribute to and support all company sponsored programs and initiatives. Provide positive leadership through both normal and adverse situations. Seek out opportunities to maintain and enhance morale

Interface with Management Support team of the DC and Stores to ensure goal achievement in all areas of the operation

Manage logistics providers to ensure excellent coordination & warehouse management and on-time deliveries

Responsible for Inbound Operation, Inventory Operations, Reverse Logistics Operation and Outbound Operations in DC

RAJSADAN OVERSEAS SALES PVT. LTD. Jul’ 2017 – Jan’ 2018

Manager – Inventory & Purchase, Siliguri

Maintain records of goods ordered and received.

Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, and supplies.

Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators.

Analyze market and delivery systems in order to assess present and future material availability.

Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organisation and time management

Resolve vendor grievances, and claims against suppliers.

Negotiate pricing and purchase goods and ensure delivery in a timely manner.

Studying sales records and inventory levels

Work with multiple vendors to determine the best deals for the company, and have to evaluate the many pros and cons of each, based on price, quality, speed of delivery and other factors.

Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, cash control and store expenditure.

ERGODE IT SERVICES PVT. LTD. Feb’ 2016 – May’ 2017

Purchase Executive, Siliguri

Ordered, procured, stored and managed inventories of products and supplies as per demands for Amazon.com.

Control purchasing department budgets.

Prepared and completed supplier replenishment-purchase orders and warehouse allocations.

Prepared reports related to product sales, inventory status and customer orders.

Identified and moved out unproductive, excess and outdated inventories and merchandize from stores.

Monitor and perform trend analysis on daily/weekly/monthly sales.

Detected, analyzed and rectified inventory imbalances at stores and warehouses by implementing effective inventory-management strategies.

SPENCERS RETAIL LTD Jul’ 2012 – Dec’ 2015

Executive Replenishment, Siliguri (Apr’2014 – Dec’ 2015)

Ordered, procured, stored and managed inventories of products and supplies as per demands.

Detected, analyzed and rectified inventory imbalances at stores and warehouses by implementing effective inventory-management strategies.

Identified and moved out unproductive, excess and outdated inventories and merchandize from stores.

Prepared and completed supplier replenishment-purchase orders and warehouse allocations.

Prepared reports related to product sales, inventory status and customer orders.

Developing effective working relationships with our suppliers.

Ensuring that products are delivered on time.

Guiding and leading 6 logistic staff for all matter pertaining to warehouse operations

Customer Service Supervisor, Siliguri (Jul’2012 – Mar’2014)

Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators

Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential development and training opportunities

Leading a team of 15 Customer Sales Associates and trains CSA staff on sales techniques and operational duties

Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; and on sales floor.

Maintain optimum level of stock and inventory

Directly supervising and coordinating the activities of all customer service employees.

Training staff on customer service operating procedures.

Resolving escalated customer complaints or disputes.

Do PIHV (Perpetual Inventory High Value) on regular basis to control shrinkage

INOX LEISURE LTD May’ 2011 – Jun’ 2012

Operations Associate, Siliguri

Achieving all the preset targets including sales, revenue, product mix and consumable sales

Attend customer complaints ensuring prompt resolution of the same

Maintain optimum level of stock and inventory

Inform customers and potential customers about company’s products and services

SUNFLAME ENTERPRISES PVT LTD Aug’2007 – Oct’2010

Territory Sales In-charge, Siliguri

Manage sales & marketing operations across area depot of Bagdogra.

Achieving all the preset targets including sales, revenue, product mix and consumable sales

Leading a team of 22 Sales Representatives and Inter Sales Demonstrators while responsible for overall recruitment, training & performance management

Ensuring customer centric operations and identify areas for improving and enhancing customer service initiatives through implementation of feedback received from them; successfully handle escalated issues

Seamlessly liaising with various internal department to resolve complaint and service related issues within minimum turnaround time

Conceptualizing & implementing strategies to enhance operational efficiency and ensure adherence to all the set parameters to enhance service levels of various aspects of the service delivery cycle

Forecast product requirement by analyzing market and competitors regularly aiming at achieving best possible revenues for diverse product line; managing retails as well as key accounts

Prepare strong and reliable MIS reports for facilitating the decision making process and liaison with Management for extensive market penetration

Plan & schedule visits to point of sales to promote products & services and create awareness about the product

Involved in data entry, maintaining databases & customer data while providing information as per requirement

EDUCATIONAL CREDENTIALS

Master of Business Administrations (Marketing Management), 2015

Sikkim Manipal University, Siliguri

Pursuing PGDM in Logistics and Supply Chain Management, 2020

MIT, Pune

Bachelor in Arts 2009

IGNOU, Siliguri

Intermediate 2004

Kendriya Vidyalaya, Bengdubi

High School 2002

Kendriya Vidyalaya, Bengdubi

Certificate in STAR (Specialised Training for the Aspiring Retailer), 2013

Spencers Retail Ltd

Certificate in The Fundamentals of Digital Marketing, 2019

Google

Certificate in Inventory Management Foundations, 2020

Certificate in Job Skills: Supply Chain and Operations, 2020

Certificate in Logistics Foundations, 2020

Certificate in Operations Management Foundations, 2020

Certificate in Quality Management Foundations, 2020

Certificate in Supply Chain Foundations, 2020

Certificate in Balancing Multiple Roles as a Leader, 2020

Linkedin

Diploma in Computer Applications, 2005

Manipal Institute of Computer Education, Bagdogra

IT Skills

Windows, MS Office, Internet Applications, Tally and English Typing (60 wpm)

Date of Birth: 20th August 1986

Language Proficiency: Hindi, English and Bengali

References: Available on Request Applicant’s Signature

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