Customer Service Sales
Resume:
WORK EXPERIENCE
Receptionist/Banquet Sales Coordinator
Assisting walk-in community residents for any inquiries regarding function room booking in the club - private functions or official QG meetings.
Coordinating with the secretaries and technical staffs for the requirements in the events, workshops, trainings and meetings. Preparing function sheets and respond to requests for proposals for small meetings/events including set-ups, food and beverage requirements, rooms and audio visual needs.
Generating various reports from banquet systems and excel to track group and event revenue, etc.
Providing the documents needed by the accountant for the invoice procedures.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Answer, screen and forwarding any incoming phone calls while providing basic information when needed.
Booking of Recreational court requests from the residents of the Community.
Assisting and preparing registration of enrollees for the Recreational, Social and summer camp classes.
Sending End of day and monthly reports.
Update appointment calendars and schedule meetings.. Receiving mail posts and distribute to concerned person. Qatargas Clubs (Contractor)
Al Khor community, Al Khor, Qatar
(November 2017 to present)
ADMINISTRATIVE ASSISTANT/SECRETARY
PROFILE
CONTACT DETAILS
Email: ***********@*****.***
Mobile number: +974-****-****
LinkedIn: Meridy Singson
Address: Villa 55, Street 676 Zone 74,
Al Khor, Qatar
CORE SKILLS
Good work ethics
Customer Service Oriented
Microsoft Office
Stenography
Handling phone calls with
etiquette(CISCO)
Typing Speed (35 WPM)
SAP-ECC & SAP CRM
Punctual, organized and proactive
Receptionist and coordinator with 6
years experience in professional
customer service environment.
EDUCATION
Supply Chain Management (IQN Diploma)
ICON TRAINING CENTER
Al Maheed St., New Salata, Doha, Qatar
(June 2019 to October 2019)
Bachelor of Science in Office Administration
University of Caloocan City
12th Avenue, Caloocan Metro Manila, Philippines
(June 2009 to April 2013)
Associate in Computer Secretarial
University of Caloocan City
12th Avenue, Caloocan Metro Manila, Philippines
(June 2009 to April 2011)
PERSONAL
Age: 28 years old
Birthday: April 23, 1992
Marital Status: Single
Nationality: Filipino
Languages: Tagalog, English
Customer Interaction Associate
Conducts initial lead evaluation and qualification Handles marketing campaign/promo through outbound calls to targeted customer segment.
Conducts outbound call to conduct customer satisfaction surveys for service improvement and enhancement of customer loyalty and retention.
Answers all voice calls, give caller the spiels in accordance with the applicable standard service level agreement (SLA) with the customers. Access customer master data and historical transaction data to validate products/services required by the accounts. Opens the credit master data in SAP to check customer credit status. Attends to customers’ sales order follow up by analyzing the delay of the delivery and coordinating with various parties to expedite customer’s request.
Periodically, analyzes the sales generated by a cash customer after order creation and creates lead document when customer meet the volume criteria for upgrading to regular account.
Handles customer feedback (inquiries and complaints) received through the inbound calls, SMS feedback from motorist and emails from websites regarding products and services (non-cards and cards related issues) applying the necessary customer handling skills to appease/pacify the complainant in accordance with the applicable SLA.·
Provides helpdesk assistance within company standards and/or applicable customer SLA, all queries from business partners and customers to enhance “first call resolution”.
Marketing Process:
Sales Process:
Service Process:
Process Synergy Inc (San Miguel Corporation)
(November 2013 to October 2017)
"Qatar National Day Event"
"Child Protection course on Safeguarding"
"Al Khor Community's Health Awareness Campaign"
"Qatar National Sports Day event"
December 2019
November 2019
(SAHA- Stay Active & Healthy Always)
June 2019
February 2019
TRAININGS/EVENTS ATTENDED
Vincent Claud
(AMWAJ Catering Service Manager)
*******@*****.**
CHARACTER REFERENCES
Manoj Kumar Menon (Milaha)
******@******.***
Mehedi Rahman
(Events/ Banquet Sales Coordinator)
*************@*****.***
I hereby certify that the above informations are true and correct to the best of my knowledge. Meridy Calizo Singson
Applicant
Contact this candidate