VELIA SAMANTHA MICHAELS

Phone: 082-***-**** Email: adja6f@r.postjobfree.com

Address: *** *********** ****, ********, ************,

9300

Professional Profile

An enthusiastic and dedicated professional who have excellent communication, interpersonal and numeric skills, demonstrating initiative and energy in my work. I am self-driven, motivated and have concern for order and punctuality. I have good problem solving skills and ordinary courtesy and effectiveness in dealing with others. I portray a high level of reliability in my work and have the ability to maintain confidentiality. I am a conscientious person who works well under pressure, a flexible and organized approach to heavy workloads, ensuring deadlines are met. I am a good team player, but also work well on my own. A highly resourceful and confident individual who have a good record of accomplishment of achieving set targets and financial objectives successfully and efficiently. I am skilled in all administration/IT roles, functions, a prioritizer who allocates, and co-ordinates resources, both human and material, to best effect.

My aim is to make a significant contribution to your institution, by upholding your good status, rendering service effectively and to the best of my ability – always ready and eager to go the extra mile, to display and build the highest standards of ethical and moral conduct to promote confidence and trust in the organization.

Skills

*Management / Administration

Achieve predefined objectives

Handling and swiftly resolving customer queries

Team leadership

Change management

Commitment to higher purpose

Negotiation skills

Comply and adhere to identified governance, policies, procedures and legislative requirements

Contribute to a culture of service excellence

*Judgment

Makes rational, realistic and sound decisions based on consideration of all facts and alternatives

Strategic thinker and scenario-building

*Behavioral

Acknowledgement and assumption of responsibility for actions, products and decisions within role

Approach work with dedication in line with processes and rules

*Communication

Liaising with team and management Maintaining good customer communication and co-operation

Producing written communications which are clear, fluent, concise and readily understood

Interacting with external and statutory Bodies.

Presentation and public speaking

*Problem analysis

Differentiates key elements from the irrelevant or trivial, makes accurate use of logic and draws sound inferences from information available

*Fairness

Build diverse and inclusive workplaces where processes are transparent and fair

A disposition that is based on just and reasonable treatment free of favoritism, bias and prejudice

*Information Technology

Computer literate with good keyboard ability

Proficient in use of Microsoft Office programs

*Information gathering

Consults widely, probes the fact, analyzes issues from different perspectives

*Respect

Maintains an open and approachable manner

Understand and value opinions of others

Treat people with sensitivity and dignity

Respects confidentiality

Work Experience

CONTRACT CASHIER – FIRST NATIONAL BANK: 1995-1996

●Effectively and efficiently handle deposits, withdrawals and other transactions on bank accounts as requested by clients

●Balance currency, coin and cheques, calculate daily transactions, verify and examine transactions for accuracy and legality

●Resolve problems or discrepancies on accounts, ensure that daily inventories are correct

ADMINISTRATIVE CLERK - CALGEN DISTRIBUTORS: 1996-2001

●Provide an effective and efficient operational and administrative support to institution

●Capture data, type, distribute, follow up, file and ensure that all documentation is presented in a professional manner

●Co-ordinate diary regarding all meetings, workshops and functions

●Provide a reception service involving the handling of all telephonic calls, welcoming clients, stake holders,

●Control and record keeping of all incoming and outgoing correspondence

●Directing queries to the appropriate divisions or persons, handling of all secretarial and administrative duties in a professional manner

●Manage and maintain a well-updated filing system for the office

●Checking stationary levels and ordering new supplies

●Make travel and accommodation arrangements

●Attend meetings when required, taking minutes, recording, transcribing and distributing of minutes

ENFORCEMENT COLLECTOR (DEBT MANAGEMENT) – SOUTH AFRICAN REVENUE SERVICE: 2001-2014

●Ensure the optimum, timeous recovery of all outstanding taxes in a professional manner and finalization of cases, execution of legal steps to reduce the debt book of SARS and reach financial objective

● Plan and conduct basic and legal debt management intervention to ensure compliance with Acts/procedures

●Identify risk and complex cases to avoid loses

●Confirmation of bank accounts and assets, profile cases

●Ensure efficient legal interaction with all stakeholders on related matters

●Liaising with defaulting taxpayers via sms, telephone, interviews with taxpayers, outdoor visits to taxpayers

●Ensure management and proper follow up of payments, returns and taxpayer queries

●Execution of collections steps on complex cases by issuing agent appointments, judgments and warrants

●Ensure compliance with the Income Tax Act, Customs Act, PAJA Act as well as collections policies and procedures

●Manage own work, debt book as per allocation

●Upholding the reputation of SARS by rendering efficient service at all times

OUTREACH TEAM MEMBER – SOUTH AFRICAN REVENUE SERVICE: 2014 TO 2020

●To execute activities of the Engagement Outreach programme by ensuring campaigns are executed with the purpose of broadening the tax base to encourage compliance

● Takes responsibility for following through and providing accurate answers to customers expressed needs (e.g. inquiries, requests and complaints) within the organization’s policies and procedures

●Identifies learning materials or programs available to transfer the learning experience through digital and non-digital media

●The appropriate use of SARS Systems and methods to convert, store, protect, process, transmit and retrieve information

●Identification of non- compliance

●Disseminates information to specific stakeholders to educate them about the organization’s programs and services or products

●Educational presentations regarding Tax Overview to Secondary Schools (Grade 10 – Grade 12)

VOLUNTEERING AT HUMAN RESOURCE DIVISION – SOUTH AFRICAN REVENUE SERVICE

Monitoring recruitment and selection process

Profiling of applicants

Coordinate and consolidate recruitment

Analyze the selection

Render personnel suitability checks

Maintaining hours worked records

VOLUNTEERING AT DANVILLE PRIMARY SCHOOL (STUDENT TEACHER) – 05/10/2020 – 23/10/2020

Teaching students based on national curriculum guidelines within specialist subject areas

Planning, preparing and delivering lessons

Encouraging student participation in lessons and in other school-related activities

Supporting the leadership team to implement the school’s development plan

Assessing and reporting on the behavior of students

Assigning homework

Assessing grades and progress

Providing educational and social guidance and/or signposting them to specialist areas of advice when needed

Ensuring the highest standards quality and applying the most up-to-date teaching methods

Taking part in opportunities to boost own learning and continuous professional development

Attending and taking part in staff meetings to support the smooth running and administration of the school

Collaborating with parents, carers, guardians, support workers, and other professionals to safeguard and ensure the educational welfare of statemented students who may have special educational needs

LEADERSHIP POSITIONS HELD AT SARS

CO-ORDINATOR TOP HUNDRED DEBTS: DEBT COLLECTION DIVISION – NORTH WEST PROVINCE

CO-ORDINATOR OF CASES WITH MILLION & ABOVE DEBT – NORTH WEST PROVINCE

ACTING OPERATIONAL MANAGER: DEBT COLLECTION DIVISION

ACTING OPERATIONAL MANAGER: TAX PAYER ENGAGEMENT

SCHOOL

SECRETARY OF STUDENT REPRESENTATIVE COUNCIL – MATRIC 1995 LANGEBERG SENIOR SECONDARY SCHOOL

Personal Details

●Gender: Female

●State of health: Excellent

●Disabilities: None

●Nationality: South African

●Language/s: Afrikaans & English

●Criminal offences: None

Education

SCHOOL

Langeberg Senior Secondary

Matric – 1995

INSTITUTION

Mancosa Management College

Bachelor of Commerce in Human Resource Management

July 2019 (completed)

Subjects passed -

Year 1: Introduction to Business Management, Economics 1A, End User Computing, Introduction to Human Resource Management, Fundamentals Of Business Management, Fundamentals of Macroeconomics 1B, Business Communication, Financial Report and Analysis

Year 2: Organizational Leadership, Training and Development, Organizational Staffing, Principles of Labor Law, Entrepreneurship and Small Business, Human Resource Information Systems, Business Statistics,

Human Resource Ethics in Business

Year 3: Employee Health and Wellness, Career Management, Performance Management, Group Dynamics and Leadership, Employee Benefits and Compensation, Diversity Management, Labor and Employee Relations, Human Resource Strategy

INSTITUTION

Mancosa Management College

Postgraduate Certificate In Education in Further Education and Training

Enrolled July 2020 – December 2021

Semester 1: Professional Studies and Professional Ethics 101, Educational Studies: Curriculum Teaching and Learning 101,

English Communication and Academic Literacy 101, Isi Zulu Conversational 101

Semester 2: Teaching Practice 102, Educational Studies: Sociology and Philosophy 102, Educational Studies: Psychology of

Education 102

Semester 3: Teaching Specialization Business Studies 120, Teaching Practice 103, Research in Teaching and Learning

Registration with South African Council for Educators (SACE) 2020 – P12652436

REFERENCES

Available on request

CURRICULUM VITAE

OF

VELIA SAMANTHA MICHAELS

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