Property Manager Customer Service

Amanda M. Wilson

**** * * * * e R o u t e * * *, S t i t t v i l l e, N Y 3 1 5 . 4 2 0 . 1 6 8 8 a m a n d a . w i l s o n m@o u t l o o k . c o m

Actively seeking a position that offers growth opportunities and allows me to utilize my leadership skills and experience.

Professional Summary

Adaptable, high-energy professional who leads through change and challenge. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Outstanding team leader with proven ability to organize and prioritize work in high-pressured environments. Most knowledge of Human Resource management and payroll administration.

• Employee mediation & coaching

• Recruitment/staffing

• Benefits administration

(health/dental/vision/LTD/STD/life

insurance/AFLAC)

• Unemployment Claims

• Performance management systems

• Records maintenance

• Audit preparation and reporting

• Weekly, Bi-Weekly & Monthly Payroll

• HIPAA compliance

• In-depth knowledge of HR Compliance

• FMLA knowledge/comprehension

• Receptionist experience

• Human Resources law knowledge

• Written and oral communication skills

• FAA DOT compliance (D.E.R)

• SIDA compliance

• Investigation documentation

• ADP/Time Clock Plus/Time

Force/Paychex/Appfolio

• Superb interpersonal skills

• Time management

• Project Management

• Termination procedures

• Training solutions development

• Highly confidential

• OSHA Compliance

Work History

DLH Properties, Inc. – Human Resources (as needed) 2017 to Current Cortland, N.Y.

DLH Properties, Inc. – District Manager 9/2017 to Current Syracuse - Canandaigua, N.Y. (New York State Properties) 14 Properties (1,225 Units) Knoxville (Tennessee State Properties) 2 Properties (503 Units)

Manage direct oversight of 16 properties on a weekly basis (1,748 units).

Maintained a district average occupancy of 95-98% with delinquent rents less than 2%.

Manage budgets for the regional construction, renovation, repair, and maintenance including but not limited to, capital improvement requests.

Prepare documentation & attend court hearings for evictions, small claims, etc.

Conduct daily property visits to ensure highest levels of curb appeal, office/maintenance operations, and competitive market positioning.

Oversee day to day property operations, closely monitoring revenue and expenditures.

Procure bids for structural repairs and/or replacements recommended/mandated for the property.

Review & approve payments to vendors and laborers.

Periodically evaluate market conditions and property comparables.

Review applications and lease forms for accuracy ensuring compliance with established policies/procedures & state law.

Oversee rent collections in accordance with company policy & state law.

Approve and monitor rental rate recommendations for new leases and renewals based on current market information.

Review/distribute all monthly financial reports.

Handle employee onboarding & training assuring that all supervised employees comply with the appropriate policies/ procedures in accordance with state law.

Maintain annual budget and regular analysis, ensuring collection goals are consistently met.

Ensure appropriate resolutions for resident complaints sensible to reputation management and retention efforts.

Manage rental pricing optimizer by approving new rental amounts on a weekly basis.

Assist semi-yearly in property acquisitions and due diligence

Oversee all scheduled inspections and reviews.

Audit resident files on a regular basis, ensuring compliance & procedures are being followed in accordance to company policy & state law.

Assist Property Managers in preparation of monthly reports and explanation of budget variances.

Ensure weekly payroll information is reported to corporate office.

Provide updates to the Owner on all operational issues.

DLH Properties, Inc. – Property Manager 8/2016 to 9/2017 Syracuse, N.Y. (Clarendon Heights Apartments)

Managed all aspects of community operations for a 256-unit property with a staff of 6 employees

Maintained an average occupancy of 97-98% with delinquent rents less than 2%.

Escalated resident complaints sensible to reputation management and retention efforts.

Assisted DM with onboarding & training assuring that all newemployees comply with the appropriate policies/ procedures in accordance with state law.

Established and maintained resident account information using AppFolio;

Computed, adjusted and monitored rent payments

Prepared and made daily bank deposits

Ensured compliance with laws pertaining to the industry, employment, and resident relations

DLH Properties, Inc. – Assistant Property Manager 5/2016 to 8/2016 Syracuse, N.Y. (Clarendon Heights Apartments)

Maintained an average occupancy of 97-98% with $0 in delinquent rents for 4 consecutive months.

Provided excellent customer service, maintained resident records

Worked with residents to resolve maintenance issues

Coordinated the apartment make-ready process

Secured bank deposits, processed apartment deposits and managed accurate application files

Assisted Property Manager with accounts payable, vendor scheduling, ordering maintenance supplies and weekly reports

Completed monthly market surveys and weekly management reports

Figured increases on renewals, composed their letters and prepared new leases

Leased apartments, processed and approved applications

Advanced Motors & Drives – Human Resources Generalist 9/2015 to 5/2016 East Syracuse, N.Y. (NIDEC)

Worked independently as the Human Resources Representative for the East Syracuse location.

Facilitated all new-hire orientations.

Implemented company’s point tracking system.

Screened applicant resumes and coordinated both phone and in-person interviews.

Processed weekly and bi-weekly payroll.

Assisted with implementing ISO training program to ensure compliance.

Assisted with invoice reconciliation/billing.

Reported and processed all correspondence pertaining to Workers Compensation.

Coordinated with temp agencies to assure proper count of manpower.

Maintained upkeep of training matrix.

Assisted in monthly” hands on” meetings.

Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.

Facilitated actions to resolve employee issues; escalating them to appropriate manager..

Secretary of the safety council.

Performance review management

MidairUSA, Inc. – Senior Human Resources/Payroll Coordinator 4/2011 to 9/2015 Rome, N.Y.

Handled onboarding, disputes, disciplinary procedures & terminations.

Reviewed, approved, and/or processed weekly, bi-weekly, and monthly payroll.

Acted as a Benefits Coordinator for over 300+ employees.

Assisted with the organization/preparation of personnel-related hearings and investigations.

Resolved employment-related disputes through proactive communication.

Educated and advised employees on group health plans and all voluntary benefits.

Developed company personnel policies, standard operating procedures and employee handbooks.

Developed and facilitated all new-hire orientations

Conducted employment verifications and investigations.

Developed and enforced company policy/procedures relating to all phases of human resources activity.

Monitored employee pay scales.

Created/implemented the company's first Attendance/Punctuality tracking system.

Audited employee and management policies/ procedures.

Developed innovative new-employee orientation programs, including Indoctrination.

Acted as liaison between employees and insurance carriers to resolve problems & clarify benefit plans.

Screened applicant resumes and coordinated both phone and in-person interviews.

Assisted senior recruiting staff with career fairs and recruiting events.

Worked independently as a HR/Payroll Coordinator for 2 years in Rome, N.Y.

References

Furnished upon request

Contact this candidate