adja3z@r.postjobfree.com

919*********

Derabassi, India 140507

EDUCATION

MBA: Sales And Marketing Education

IEC University, Baddi, HImachal Pradesh, India, October 2020

Bachelor in Hotel Management: Hotel Management

Shree Devi College Of Hotel Management, Mangalore, Karnataka, India, June 2002

XIIth Standard

Air Force Senior Secondary School, New Delhi, India, May 1998

SUMIT ARORA

PROFESSIONAL SUMMARY

Accomplished and creative General Manager with 19 years of experience, possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Performed various procedures, including endotracheal intubation and chest tube insertion. Coordinated with various departments and personnel to facilitate timely supply of products and sales invoices. Sales-focused, customer-oriented Aesthetician skilled in various types of facials. Expertise in marketing and promotional events.

ACCOMPLISHMENTS

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Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 24%.

Supervision - Supervised sales team to monitor sales activity and goal achievement.

Resolved product issue through consumer testing.

Used Microsoft Excel to develop inventory tracking spreadsheets.

Supervised team of 110 staff members .

SKILLS

Performance improvement

Client Account Management

Team Leadership

Budget development

Staff training/development

Business Development

Consistently meet goals

Operations management

Recipes and menu planning

Deadline-oriented

Efficient multi-tasker & Efficient leader

Sales expertise

Revenue Management

Food Preparation And Safety

Conflict Resolution

WORK HISTORY

March 2020 - Current

Mana Hotels - General Manager, Rajasthan, India

Reporting to Managing Director of Company.

Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

Organized budgets, oversaw P&L and achieved margin targets consistently to stay on track with growth plans.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Devised, deployed and monitored processes to boost long-term business success and increase profit levels 65%.

Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.

Implemented innovative programs, including KRA program to increase employee loyalty and reduce turnover.

Designed modern employee recognition program which boosted productivity and improved morale.

Created, managed and executed business plan and communicated company vision and objectives to motivate teams.

Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.

Held weekly meetings with Sales & Marketing team, Accounts, Chefs, F&B Manager to identify techniques to overcome sales obstacles.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

Handled various accounting transactions.

Documented use of various materials.

Allocated budgets to various departments.

April 2010 - February 2020

Kufri Holiday Resort( A Venture of Alchemist Ltd) - General Manager, Kufri, Shimla, H.P., India

Reporting to COO of vertical.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.

Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.

Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 72 members management team with related direct reports.

Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.

Devised, deployed and monitored processes to boost long-term business success and increase profit levels 100%.

Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Reduced average contract expenses by 41% through aggressive negotiations with vendors.

Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.

Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Implemented policies and standard operating procedures for continuous improvement.

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.

Evaluated upcoming program plans to forecast expected resource needs.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Created, managed and executed business plan and communicated company vision and objectives to motivate teams.

Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.

Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.

Designed modern employee recognition program which boosted productivity and improved morale.

Enhanced and redefined organizational structure to maintain company's competitive edge across territories.

Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.

Improved productivity while reducing staffing and operational costs 15%.

Maximized productivity and management systems by establishing specific goals and managing operations.

Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.

Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.

Built relationships with customers and managed accounts to drive revenue and profit.

Verified compliance with best business practices throughout organization.

Investigated and resolved departmental non-conformances, reducing total non-conformance traffic by 20%.

Handled various accounting transactions.

Documented use of various materials.

Allocated budgets to various departments.

Repaired and maintained quality of various instruments.

Resolved various issues and discrepancies for customers.

Proactively monitored accounts and addressed various issues.

August 2006 - March 2010

The Courtyard - Assistant Manager Operations, Gurugram, Haryana, India

• Joined the Hotel before it opened & was solely & independently responsible For putting the property in to operations.

. Reporting directly to the MD of the Company.

. Was also responsible for the sales & marketing of the hotel.

• Was able to position the property as the leading Hotel of Gurgaon for 4 years constantly .

• Meet & greet with every guests at the time of arrival to the hotel & make ensure must present to meet & greet all VIP guests coming to the hotel .

. Coordinated, directed and managed the entire hotel operations, to achieve maximum profitability, ensure complete guest satisfaction, and thereby protected the bottom line business.

• Ensure compliance with licensing laws, health and safety and other statutory regulations with the guidance of the CFO.

• Directed and managed property operations to ensure optimum performance and continual improvement in the key result areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).

• Ensure that the highest quality is maintained in all of the products that are offered in the resort.

• Ensured that every department head is aware of operational goals and hence is made aware of necessary tools.

• Managed the day-to-day operations of this extended stay hotel (including administration, guest services, housekeeping, and maintenance) within corporate strategies and guidelines.

• Responsible for monthly procurement of supplies and Capex expenditures.

December 2003 - August 2006

Laid Back waters( Mahima Hospitality) - Senior Captain, New Delhi, India

September 2002 - December 2003

The Bristol Hotel - Trainee Captain, Gurugram, Haryana, India

SPECIAL ACHIEVEMENTS

• Bristol Hotel GURGAON achieved “GUEST RECOGNITION STAR OF THE MONTH “ & also awarded with :The Best Employee of the month” certificate.

• Awarded with the Appreciation letter for being as the best External Teacher & Examiner at IHM Kufri, Shimla, H.P.

• Awarded certificate and trophy for marketing for college food festival “zaika-1999”.

• Awarded certificate for achieving 1st place in food competition held by rotary club Mangalore .

• Awarded certificate and trophy for achieving positions in college sports competition.

• Awarded certificate and trophy for achieving positions in college sports competition.

• Awarded certificate and trophy for achieving “A” certificate in NCC among the All India School Council Board.

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