Work Experience

Tele-underwriter

TAL life Insurance

August 2018 - Present

Tal Life insurance is the biggest Australian life insurance company by Market share. I worked as a Tele-underwriter interviewing clients and capturing medical conditions so that our underwriter can assess the risk of individuals to the insurer. I am based in the Cape town office.

Complete medical questionnaires with existing and prospective client whilst providing excellent customer experience.

Training of incumbent staff with a focus on soft skills and conflict management over the phones.

Taking escalations from my colleagues when client become irate.

Client service consultant

WNS

November 2017 – August 2018

At WNS I worked as a client service consultant for a start -up vehicle insurance company incorporated in the United Kingdom.

My duties were to take generate quotes prospective clients, make amendments to existing policies and general queries.

Training on systems and phone etiquette of new starters. I was also the designated escalations person for all the teams in the cape town office.

Introduction

My Name is Yazeed and I am passionate about customer service.

I have 5 years’ experience in client services and have won several awards for my service. I am also a 3rd year BCom Economics student with 3 modules outstanding to complete my degree. I am enthusiastic about moving into the financial industry where I can bridge the gap between theory and the real world.

Once my Degree is completed, I intend to pursue postgraduate studies.

Key Skills

Proficient in Microsoft office suite.

Ability to multi-task and to work under pressure.

An understanding of financial statements, econometrics, and statistical analysis at a 3rd year level.

Statistical Analysis

Contract Negotiations

Languages

English

Zulu

YYazeed

Misbach

YM

Yazeed

Misbach

Work Experience (Continued)

Various roles

Ster-Kinekor

January 2012 – October 2017

I worked in various roles at Ster-Kinekor cinemas around Cape town.

Initially I worked for the cleaning staff, ensuring cleanliness of cinemas, bathrooms, and the premises in general.

I then worked as a cashier processing movie tickets, food, and general enquiries. As per the nature of the business there were several other ad-hoc duties that were required daily.

Client service consultant

ASDA Home shopping

2010 -2012

I worked for one of the largest Supermarkets in the United Kingdom. An office was set-up in Cape town CBD area.

I worked as a general client service consultant, chasing up deliveries, processing refunds and other general enquiries client may have.

Other ad-hoc duties included taking escalations and helping my manager complete administrative duties.

Achievements

Client Services Award for

Best customer service representative for 2019 and 2020 (TAL).

Highest Net Promoter Score (NPS) for 2019 and 2020 (TAL)

Education

BCOM Economics

Unisa

Cape town

2012 – present

Matric Equivalent IGCSE

Manarat Al-Riyadh

2009

YM

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