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Manager Customer

Location:
Hyderabad, Telangana, India
Salary:
36000
Posted:
February 18, 2021

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Resume:

MOHAMMED MOUSIN PASHA

Hyderabad,Telangana,India - 500018. Mail: adj9t9@r.postjobfree.com Cell: 891-***-****

Professional Summary

Senior operations manager boosts operations efficiency and service levels to drive sustainable growth across sectors.Cross functional collaborator and proactive leader with skills in policy development, tactical planning and operational problem solving. Positive thinking - take upon a challenging and demanding environment and use it to the fullest to enhance the skills and contribute towards the growing demands sincerely to the organization I’m working with.

Skills :

Team Management Logistics Management

Warehouse management Suppy chain management

Transportation management Operations management

Team work Inventory management

Strategic planning Communication

Work History:

Worked with Udaan– Online Grocery and Fresh delivery as Operation executive.

Worked as Operations Executive with ALK Talent search LLP (Udaan) Online grocery and Fresh - Logistics Operations from Oct 2020 to Jan 2021.

Roles and respondibilities:

Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demand.

Handling Manpower of 40-45 members.

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Facialated remarkable result by realigning policies and strenghtning enforcement.

Increasing company profits through performance optimization strategies and efficiency improvements.

Establish clear management goals and devised systems to track results for effective decision making.

Maintain SOP to run smooth logistics operations from morning to till closing.

Accept and process customers orders & communicating delivery issues to management and fixing them on time.

Set & maintain productivity and quality standards.

Control inventory levels by conducting physical counts and reconciling with data storage system.

Ensure customer excellence and delivery of good quality products.

Achieve excellent Customer service. Resolve Customer concerns and complaints in a timely and gracious manner.

Developing, mentoring and motivating the team to achieve higher goals.

Worked with Licious – Online meat delivery in kukatpally Branch.

Worked as Assistant Manager in Licious - Logistics Operations from June 2018 to Oct 2020.

Roles and respondibilities:

Handling the branch staff manpower of 30 to 40 members.

Maintain SOP to run smooth logistics operations from morning to till closing.

Accept and process customers orders & communicating delivery issues to management and fixing them on time.

Set & maintain productivity and quality standards.

Control inventory levels by conducting physical counts and reconciling with data storage system.

Ensure customer excellence and delivery of quality products.

Tracking all express and scheduled orders in Hub from On time delivery of all the orders.

Assigning daily orders for the employees along with route planning.

Achieve excellent Customer service. Resolve Customer concerns and complaints in a timely and gracious manner.

Heading the operations of hub and keen observation on inward & out ward transactions.

Developing, mentoring and motivating the team to achieve higher goals.

Ensuring orders to be deliver on time.

Contributes to team effort by accomplishing related results as needed.

Worked as Bench sales Recruiter for VDRIVE INFO PVT LTD from DEC 2016 to June 2018.

Roles and respondibilities:

Sourcing, identifying, the Requirements from Top vendors to place Consultants in quick turnaround time in contract, contract C2C.

Responsible for full cycle of end to end recruitment.

Establish and maintain a good relationship with the employees, vendors and the clients.

Marketing our bench own consultants to the suitable requirements.

Posting their resumes into Dice,Indeed,Monster,Techfetch.. etc,

Having the resumes of my candidates updated as and when required based on the requirement.

Making Follow ups with different vendors for previously submitted positions.

Participating in weekly Meetings/Conferences with superiors to monitor progress, updates, and status of Requirements and candidates submitted.

Monthly performance reviews, Prepare to documenting of all Vendors List and reporting it to the Team Member.

Negotiating the rates trying to get a better rate for the company. Following up with the vendors and scheduling interviews for the consultant.

Worked with Flipkart – Instakart services pvt ltd Madhapur branch

Worked as Team leader in Instakart services pvt ltd (Flipkart.com) Logistics Operations Since from August 2014 to Nov 2016.

Roles and respondibilities:

Handling the branch staff manpower of 45 members.

Maintain SOP to run smooth logistics operations from morning to till closing.

Help exceed company sales & operational goals.

Accept and process customers orders & communicating delivery issues to management and fixing them on time.

Set & maintain productivity and quality standards.

Safeguards hub operations and contents by establishing and monitoring security procedures and protocols.

Control inventory levels by conducting physical counts and reconciling with data storage system.

Ensure customer excellence and delivery of quality products.

Tracking all shipments in hub from time to time and providing report on same.

Assigning daily tasks for the employees along with route planning.

Achieve excellent Customer service. Resolve Customer concerns and complaints in a timely and gracious manner.

Tracking the miss shipments and providing the report on same.

Heading the operations of hub and keen observation on inward & out ward transactions.

Developing, mentoring and motivating the team to achieve higher goals.

Ensuring shipments to be deliver on time.

Contributes to team effort by accomplishing related results as needed.

Educational Qualification:

SSC from Little star high school-2007 with 65%.

Intermedite MEC from MNR Junior college-2009 with 77%.

Graduation ( B Com) General from Osmania University-2012 with 70%

Post Graduate in (M.B.A )Finance from Mahatma Gandhi University–2014 with 70%.

Strength:

Negotiable quality in working area.

Comprehensive problem solving abilities.

Good verbal and written communication skills.

Ability to deal with people diplomatically.

Good Presentation and Communication.

Willingness to learn new techniques as they arise during the time frames of my employment.

Self Motivate.

Personal Profile

Name : Mohammed Mousin pasha

Father’s Name : Mohammed Moulana

Age : 30 years

Languages Known : English,Hindi & Telugu

Nationality : Indian

Marital status : Married.

Place:

Date : (Mohammed Mousin pasha)



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