Mohammed Ali Kerur

+** – 812-***-*****,

adj9rm@r.postjobfree.com,

adj9rm@r.postjobfree.com

Profile: Customer Engagement Manager adept at developing often complex client engagement proposals. Proficient in various business operations conflict resolution, implementation and creating B2B campaigns for new and existing home care patients. Specialize in developing effective home care clinician engagement policies nurturing productive clinician and client relationships.

professional Summary – Medical professional with 5 years’ work experience in the Medical industry covering various facets of the industry. Experience comprises 7 years in Administration and Management. Managed a Day Care Center, heading all the functions including Marketing, Sales, and Training etc. Managed a diagnostic center and overseeing day to day administration of the Center and ensure smooth operations and increasing revenue. Worked as a key accounts manager at Portea Medical, handling Narayana Hrudayalaya account, managing all NH hospitals and clinics in Bangalore. Currently managing customer engagement team to build, improve and retain a good relationship between patient and Portea.

Education: Bachelor's Of Business Administration from Indian Institute Of Management And Engineering Studies Bangalore, 2005.

Strengths:

Client engagement – Ability to connect with patients, liaison with Government bodies, Medical Colleges and Institutions, Placement agencies, Vendors, etc.

Stakeholder management: Managed internal and external stakeholders such as Senior Management and Partners.

Communication – demonstrated presentation skills and verbal and non-verbal communication

Subject matter expert - Good understanding and in-depth knowledge of Medical rules, regulations, and requirements.

Management and Administration - plan, directing, monitoring, organizing, and controlling monetary and non-monetary resources.

Excellent time management skills - Proven ability to effectively manage multiple responsibilities in a busy environment and to identify urgent tasks, ensuring they are prioritised and completed in a timely and accurate manner.

Ability to work under pressure - Highly experienced at operating in high-pressure situations where I have been required to carry out complex tasks within a short timeframe. I have experience processing highly technical information, and I remain calm and maintain a high standard of work when under pressure.

Portea Home Care Medicals Nov 2016 – Present

Designation: Manager – Customer Engagement

Role: Health Manager-Lead, B2B Campaigns SPOC and Branch Engagement Manager

Build, improve and retain a good relationship between patient and Portea.

Through, Health Manager Interaction (Pan India); Onsite Clinician training; Campaigns for existing clients.

Ensure that the reactivated patients get the most effective care. They plan and coordinate services in Portea, overseeing specific departments and products.

Providing End to End solution to clients via constant follow-ups by health managers and clinicians.

Involves working with patients to help them identify needs for their medical condition and educate them on how we can be of assistance.

Enrolling patients on packages or offers that would be beneficial to them and their families.

Handling queries and operational details; Explaining policies and procedures.

Keeping the team fully updated on all feedback coming from the client and ensuring that operations team adhere to client expectations.

As a leader of the engagement team hold regular team meetings to review current work. And make regular reports to senior management about how the team and customer engagement team are performing.

Designation: Manager – Key Accounts

Role: Responsible for managing a portfolio of key accounts, and for delivering client-focused solutions based on customer needs. Also in charge of maintaining a strong sales pipeline through effective relationship building, account management and lead generation.

Group RCI India

Sr. Resort service executive (June 2007- Nov 2010)

Responsibilities:

As a Sr. Resort service executive I was involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service, documenting the business process by identifying the requirements and also in finding the system requirements. Due to my good knowledge in systems, I have provided business process related training to system users and also was responsible for implementing the same. Also took an active part in data modeling and business modeling.

ICICI One Source (First Source)

Sr. Customer Service Associate (October 2005 – April 2007)

Responsibilities:

• Resolved problems quickly to prevent escalation

• Implemented solutions within the day.

• Able to accesses customer needs quickly and accurately.

Personnel Details:

Name : Mohammed Ali Kerur

Passport Number : K7762813

Father Name : M M Kerur

Marital Status : Married

Date of Birth : 23rd July 1981

Nationality : Indian

Contact Number : +91-812*******

The above furnished information and details are true up to my knowledge.

YoursFaithfully Mohammed ali Kerur

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