Quality Training

***********@*****.*** 706-***-**** Fort Benning, GA 31905

PROFESSIONAL SUMMARY

Determined Quality Assurance Specialist with a dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.

WORK HISTORY

Syncreon International Group. Atlanta, GA

Quality Assurance Technician 09/2018 - 03/2020

• Helped uncover and fix production problems in order to reduce overall defect rates.

• Generated detailed reports outlining results and recommendations.

• Performed thorough inspections of incoming materials and outgoing products.

• Verified that corrective and preventive actions were implemented.

• Entered and validated information in the appropriate electronic databases as needed.

• Verified that work instruction documents were reviewed, signed off and sent to appropriate team expert for updating as needed.

• Performed review follow-ups on consented discoveries, suggestions, fiscal advantages and prominent issues.

• Ensured that all internal quality functions comply with the customer's quality standards and expectations.

• Created product quality reports based on findings of the quality assurance checks.

• Controlled and monitored quality issues raising problems with team leaders and management as required.

• Completed pack audits as per requirements.

• Audited the process.

• Liaised with the training team when identifying errors made by the operational team.

• Conducted First Article Inspections for NPI products, I-Controls, and Dimensions.

• Identified quality improvements and assisted with their implementations to find long term solutions.

• Reviewed and evaluated a variety of technical documents related to compliance with International Standards Organization (ISO) 9001 standards for management and operations of the quality program.

• Maintained and managed a comprehensive set of ISO compliance documents, including but not limited to, plans, policies, procedures, guidance documents, and memos.

• Evaluated samples against standards by completing measurements, visual inspections and other established tests.

NCR Corporation. Midland, GA

Training Coordinator 12/2017 - 09/2018

• Created and maintained a training plan and schedule across the organization's footprint.

• Trained and cross trained 100 new personnel on manufacturing processes associated with NCR procedures and policies.

• Oversaw and evaluated the activities of the Training Center, ensuring that all staff received effective training.

• Consulted with employers to identify employment needs and placed employees on the manufacturing shop floor

• Recruited external and internal employees of open positions, conducted new employee orientation/training, and kept employment records and processed paperwork; maintained and updates certifications and rosters associated with organizational effectiveness in SharePoint

• Audited manufacturing areas and performance while concentrating managers and supervisors on the process of performance management; certified associates in accordance with organizations standards and requirements

• Taught new personal about 6s to Success: Lean Six Sigma (Sort, Straighten, Sweep, Standardize, Sustain, Safety Led and managed employee training programs to include: A brief history of NCR and NCR Products, NCR Customers, Introduction to NCR Software (ERP, MIDAS, RQS, PANGAEA), and hands-on training; building Point of Sales Units from start to finish

• Conducted After Action Reviews (AAR) after training sessions in an effort to improve overall training objectives; assessed and recommended changes to improve training programs Determined appropriate training methods, including individual training, group training, lectures, demonstrations

• Performed extensive investigations and analyzed underlying causes of poor performance or misconducts with employees on the manufacturing shop floor

• Consulted with employers to solve disputed facts, events or the identification of factors relevant to the case and interpreted the circumstances with Human Resources.

• Gathered data about course success and participant experiences to help with future course planning.

• Compiled training handbook and related course materials.

• Liaised between trainers and course participants.

NCR Corporation. Midland, GA

Engineer Quality Technician 02/2016 - 12/2017

• Conducted procedures during the manufacturing process to ensure that products comply with quality standards.

• Ensured quality product to the customer through detailed inspection of units prior to shipping and effective training of employees on quality assurance.

• Built telecommunication testing equipment for the entire facility such as LAN Cables, RJ 45's, RJ 11's, RJ '50s, DB9's, and Cash Drawers.

• Responsible for all safety procedures and practices.

• Created work instructions and sample kits for over 500 Kit,

• Developed and implemented processes, procedures, forms, work instructions and tools to monitor and improve Quality Assurance processes; developed reports based on analysis of findings or other documents of inspection results

• Reviewed and approved SOPs, work instructions, certification forms, and validation plans from other departments on behalf of Quality Assurance Responsible for emailing customer's representatives for image and shipping issues; while working closely to Engineers to solve the issues

• Tested materials throughout the plant to ensure company specifications were met;

• Reviewed and approved documents related to Quality Assurance investigation

• Investigated and fixed equipment and system network issues

• Ensured and maintained the quality guidelines and procedures for manufacturing Audits, and Certifications;

• Conducted necessary follow-ups and assure that all actions are taken, to include responding to inspection reports, to adequately resolve problem areas

• Built telecommunication testing equipment for the entire facility such as LAN Cables, RJ 45's, RJ 11's, RJ '50s, DB9's, and Cash Drawers Kept up and fixed an assortment of hardware to include drivers, updated firmware and BIOS, and switched out Local Area Networks due to shortages Introduced, arranged and managed work area Desktops and Laptop PC's and peripherals, for example: printers, copiers, fax and scanners Introduced and arranged application and operating system programming and overhauls Expelled old hardware and performed information movement to new machines

• Offered technical support on the manufacturing floor and taught users how to utilize system functionality Updated Servers, installed switches, routers and other computer hardware that supports the system condition

• Advised and made recommendations on technical issues based on the analysis of multiple sources of information

• Assisted engineers in research and development, manufacturing, construction, and inspections

• Analyzed, repaired and built devices prescribed by engineers; while providing technical assistance

• Supported engineers in the development of technical proposal and provided input on the technical content and work involved

• Managed inventory to ensure all necessary parts are on hand for equipment ran and facility means

• Processed work orders by tracking inventory, ordering parts from warehouse

• Performed material coordination duties for special programs, maintenance, or production shops.

NCR Corporation. Midland, GA

Manufacturing Production Associate 10/2015 - 01/2016

• Ensured that production equipment and tools functioned during the staging process.

• Tested units and applied the proper image to the units during the staging process.

• Ensured the correct quality control of materials and end products NCR produced had the correct quantities and materials used to stage products.

• Also, ensured that daily duties were completed according to all protocols in place.

• Assembled and staged the following equipment on the production line enforcing manufacturing standards: Kiwi Units, Bumpbar Units, and C730 Units; while standing 8 to 16 hours a day

• Paid close attention to detail and kept records systematically to produce accurate records and managed the location of complete orders

• Packed products into shipping and delivery containers; while using pallet jacks; identified problems with equipment and materials

• Ensured the correct quality control of materials and end products NCR produced had the correct quantities and materials used to stage products;

• Ensured that production equipment and tools functioned during the staging process

• Maintained records and completed paperwork for picking and shipping, ensuring 100% operational readiness.

NCR. Midland, GA

Manufacturing Assembly Associate 06/2015 - 10/2015

• Ensured that production equipment and parts were performed by following the standard manufacturing process.

• Used a variety of factory machinery, hand tools, and computers to complete the assembly process.

• Work at a fixed rate of speed for long periods while remaining focused and minimizing mistakes, while working quickly with minimal direct supervision.

• Received day to day orders to fulfill properly and quickly to ensure our customers received their products on time.

• Ensured that production equipment and parts were performed by following the standard manufacturing process.

• Managed inventory, stocked shelves, and ordered merchandise as required to prevent the lines from getting behind.

• Assembled, attached, and tested pre-manufactured components and parts; used a variety of factory machinery, hand tools, and computers to complete the assembly process

• Worked at a fixed rate of speed for long periods while remaining focused and minimizing mistakes, while working quickly with minimal direct supervision

• Worked from prints, written instructions, oral instructions; installed components, units, wiring, assembly casings; inspected and tested wiring installations.

• Calibrated machines to maintain required productivity levels and adherence to quality standards.

• Inspected products and machines to maintain quality and efficiency.

• Performed general equipment maintenance and repair to minimize downtime.

• Monitored employee actions for adherence to safety procedures. SKILLS

• Microsoft Office

• Operating Systems: Mac / Microsoft Windows

• Attention to detail, Network

• Cables, Oracle

• Cash register, Organizational

• Oral, Performance management

• Hardware, Peripherals

• Computer hardware, Personnel

• Content,

• Customer service, Policies

• Databases, Printers

• Delivery, Processes

• Desktops, Programming

• Dimensions, Proposal

• Drivers, Protocols

• ERP,

• Fax, Quality Assurance

• Forms, Quality control

• Hand tools, Research

• Human Resources, Routers

• Image, Safety

• Instruction, Sales

• Inventory, Scanners

• ISO, Servers

• ISO) 9001, Shipping

• Six Sigma

• LAN, Supervision

• Machinery, Switches

• Technical support

• Telecommunication

• Employee training

• Training programs

• Outlook, Validation

• Wiring

• Microsoft Windows,

• MIDAS

EDUCATION

American InterContinental University

Schaumburg, IL

05/2012

Associates of Art: Business Administration

Americus Sumter High School

Americus, GA

05/2007

High School Diploma

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