MANIKA DAS

: +974-****-**** Email: adj9o4@r.postjobfree.com D.O.B: 1st October, 1985

OBJECTIVE: Seeking challenging assignment with reputed organization in the field of Aviation and Hospitality sector which will enable me to utilize my educational and theoretical expertise to the optimum personal and organizational growth and development.

PROFILE

Competent, diligent & extremely efficient professional with over 11 years of rich experience in Hotel Industry. Completed B.SC Graduation from The Calcutta University and 1 year diploma course from the reputed university Cambridge.

An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty. ACHIEVEMENTS ACROSS CAREER PATH:

Achieved many prizes from Drawing Competitions.

Won 3rd prize from Nikhil Banga Teacher's association for essay writing. Won 1st prize from Zee Bangla Television show How Mou Khau. PROFESSIONAL EXPERIENCE

Al Nawras Hospitality SENIOR SALES EXECUTIVE (01st June’19- Till Date) Reporting to Director – General Manager & Sales Manager Managing top accounts for the Company such as Qatar Petroleum, Qatar Financial Centre, Ministry of Education, Awkaf, Qatar Foundation, Education City, Qatar Primary Material Company, Qatar National Tourism Council, Qatar Football Association etc.

Managing a team of two people- Sales Executives, taking briefing, checking the Sales Call plan, reports and daily sales reports.

Participating in the Sales Blitz to increase the corporate contracting. Activities include sales calls, entertainment, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Handling the segments of Oil & Gas, Sports Federations, Ministries, and Constructions etc. Handling the Construction Companies for Labor Camp outdoor Catering. Al Nawras Hospitality SALES EXECUTIVE (01st March’17- 31st May 2019) Reporting to Director – General Manager & Sales Manager Builds and strengthens relationships with existing and new customers to enable future bookings for Outdoor Catering.

Maintaining all required sales reports.

Participating in the Sales Blitz to increase the corporate contracting. Activities include sales calls, entertainment, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Handling the segments of Oil & Gas, Sports Federations, Ministries, and Constructions etc. Handling the Construction Companies for Labor Camp outdoor Catering. Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. PROFESSIONAL EXPERIENCE

City Centre Rotana Doha (Preopening) SALES EXECUTIVE (25th May’15- 25th February 2017) Reporting to Director – Business Development

Responsible for the Market research for Preopening Hotel Organizing Sales Blitz in West Bay area for the Business Tower nearby the Hotels Site visit nearby the hotels to understand the Hotel Market in the Business Center Study the Hotel Products to educate the Market People for the new Products Managing Apartments selling for Long stay guests

Responsible for Educational Institutions, Automobile, Construction, Oil and Gas, Real Estate segments Managing 5 Restaurant bookings to generate revenue for F&B sales Responsible for the Hotel Loyalty Program

Maintaining all Preopening required sales reports. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Provides accurate, complete and effective turnover to Event Management. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Accurately report the month-end, year-to-date room night and revenue accounts to the DOSM, for revenue increasing opportunities and possible action plans. Report on trends in the industry and local markets. PROFESSIONAL EXPERIENCE

Hyatt Regency Kolkata SALES MANAGER (17th December’15- 14th May 2015) Reporting to Director – Sales

Managing the Hotel Key accounts

Maintaining strong relationship with the Long stay guests Organizing MICE Business to increase the hotel sales revenue Organizing Doctors Conference and created healthy relations with the top most Hospitals nearby the hotels Organizing FAM Trips for the hotel

Organization and monitoring of all administrative affairs concerned to the position. Close contracts with major key accounts.

Travel on business trips as and when required.

Handling training Programs for the Team

Attend training classes as per schedule

Show fullest cooperation and respect within the team and other departments Participate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed.

Penetrate and saturate prospective and existing customer organizations for effective multi department selling. Service needs of customers by attending to all requests promptly within 24 hours. Assist the DOS in pursuing new market segments to secure sales and prepare proposals for consideration. Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.

Handle guest and employee inquiries in a courteous and efficient manner. Maximize occupancy and average rate of hotel through creative and selective selling. Accurately report the month-end, year-to-date room night and revenue accounts to the DOSM, for revenue increasing opportunities and possible action plans. Report on trends in the industry and local markets. PROFESSIONAL EXPERIENCE

Hyatt Raipur (Preopening) SALES MANAGER (15th March’13- 01st December ‘15) Reporting to Director – Sales

Responsible for the Preopening Hotel sales

Study Market and organize Sales Blitz

Doing research for the local segments

Travelling local areas nearby City Bhilai, Bilaspur for Sales Blitz Managing Project Based accounts Danieli, Jindal Steel, Bhilai Steel, Jindalco etc Generating long stay revenue from the Project based companies for the hotel Responsible to create BEO for the Banquet events

Organizing Briefing with the concerned team members for Banquet events Organizing FAM trips for the Mumbai/Delhi Travel/Tour Operators Schedule Training for the Team members and responsible each month for different Topics Generating Hyatt Loyalty Membership

Responsible for Show around the Hotel, Guest entertainment, 7 Sales calls per day To be totally familiar with hotel products, rates, and promotions at all times and also educate the market about Hyatt Products

Assist the DOS in pursuing new market segments to secure sales and prepare proposals for consideration. Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.

Report on trends in the industry and local markets. The Westin Mumbai Garden City ASSISTANT BUSINESS DEVELOPMENT MANAGER (28th May’12- 01st Feb’13) Reporting to Director – Sales & Marketing & Director of Sales Responsible for client relationship management of the MICE accounts of the hotel that contribute to 70% of the total business

Penetrate each account to establish multiple points of contact to increase market awareness Focus on enhancing the share of business from the Bombay Exhibition Centre so as to increase the revenue contribution from these MICE accounts

Focus on film Production houses.

Act as a facilitator between the external and the internal customers to enhance guest experience Competition analysis and tracking so as to strategies and plan future course of action Responsible for achieving budgets for The Westin Mumbai with 269 rooms and banquet venues Focus of enhancing the Food & Beverage sales form the Key accounts Focus on working closely with the Convention Sales team to turn prospective leads to definite leads Focus on training about Starwood Sales Programme like SPP, SPG, SPB and Team Hot etc. Marriott Hotel & Convention Centre Hyderabad SALES EXECUTIVE (20th Dec’10-20th May’12)

& Courtyard by Marriott Hyderabad Reporting to Director – Sales & Marketing Entrusted with the responsibility of client relationship management to assure business development of key corporate accounts. Report on the daily developments & activities of business development to the senior management.

Formulating and strategizing the Global Distribution System of reservations of individuals and corporates. Played a key role in collecting and collating data and generating periodic reports for monitoring movement of key business indicators & to facilitate decision making process. Responsible for achieving budgets for the Marriott Hyderabad with 293 rooms and 12 banquet venues and Courtyard by Marriott Hyderabad with 112 rooms and 7 banquet venues. Responsible for Bangalore and Chennai Sales in Hyderabad Marriott Hotel & Courtyard by Marriott Hyderabad through Bangalore & Chennai Sales office.

Responsible for Corporate sales in Secunderabad area in Hyderabad. Responsible for rooms and banqueting sales for Hyderabad Marriott and Courtyard by Marriott Hyderabad. The Oberoi Grand, Kolkata (02nd Dec’08-02nd Dec’10) SALES COORDINATOR (2nd Dec’08-02nd Dec’10)

Reporting to Director - Sales and Marketing

Entrusted with the responsibility of client relationship management to assure business development. Coordinating the Sales Department, sending mails to the corporate clients, making sales calls, handling NGO, Trade & Association in Kolkata, making Banquet contract. Working with Banquet Team, handling guests, events. Coordinating all important clients Birthday & Anniversary. Maintaing National Day of Countries.

Coordinating Sales Store & Requisitions.

Sending Leather package, Tea Package and many other packages to the corporate clients. Coordinating reservations and sending mails to reservations for booking. The Park, Kolkata (10th March’08-Sep’08)

TRAINEE FOOD & BEVERAGE ASSISTANT (March’08-Sep’08) Reported to Food & Beverage Manager (Aqua)

Handled the Al- fresco Restaurant & Bar Aqua comprising of 56 covers, taking order, serving foods & Beverages to the guests.

Performed towards highest levels of customer satisfaction as indicated through feedbacks. Responsible for handling bookings and maintaining guest records. Worked night shifts and maintain outlet stores. Performed well as of client relationship management to assure satisfactory service and speedy problem solving. Report on the daily sales & activities of the outlet to the Outlet Manger. EDUCATIONAL CREDENTIALS

Completed Bachelor Degree of Science (Botany, Zoology & Chemistry) in the year of 2007 from Calcutta University.

Completed Higher Secondary Education from Shyamnagar Balika Vidyalaya in the year of 2004 in Pure Science

(Physics, Chemistry & Mathematics and Additional Biology).

Completed West Bengal Board of Secondary Education from Shyamnagar Balika Vidyalaya in the year of 2002. TRAININGS/COURSES ATTENDED:

Completed 1 year Diploma Course in Aviation & Hospitality Management from Air Hostess Academy in Kolkata in the year of 2007.

Completed Basic Computer Course (West Bengal Government). Completed Certificate Course from Air Hostess Academy in Fidelio, Galileo and Red Cross Training in the year of 2007.

HOBBIES AND INTEREST:

Drawing, reading newspapers, listening to music

PERSONAL DETAILS:

Height: 163 cms, Eyesight: Normal

Language known: English, Hindi and Bengali

Nationality: Indian

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