Anupam Rattan

HOUSE NO **,DEE ESS ESTATE

DHAKHOLI ZIRAKPUR DIST MOHALI Contact Details: +91-973*******

# Email: adj9nz@r.postjobfree.com

EXECUTIVE SUMMARY

Capable of handling the front desk along with PBX, bell, door, valet and concierge services effectively.

Ability to keep up a top level customer service.

Ability to train other front office employees and maintain a relation with the staff.

Possess good organizational and interpersonal skills.

Passion for exceptional customer service.

Profound ability to ensure that the highest standards of hospitality are established.

Highly skilled in handling multiple guests simultaneously.

Able to multi-task effectively.

OBJECTIVE

To be part of an organization which provides an environment where I can utilize my talent gained through study and experience, develop leadership and enhance creativity, thereby leading to professional, personal and organizational growth.

PROFESSIONAL EXPERIENCE SUMMARY

Employer

Position

Duration

The Claridges Hotel, Delhi, INDIA

Guest Service Associate

Oct 2008 - Nov 2009

The Oberois Clarks, Shimla, INDIA

Front Office Associate

Nov 2009 – May 2010

AL HAMRA FORT DUBAI

Front Office Associate

March 2011 - Aug 2011

The Host Bar & Restaurant Solan INDIA

Self Employed

DEC 2011 - March 2018

The Alpine Pine Breeze, Kasauli, Solan

Manager

May 2018 – Till Date

EDUCATIONAL SUMMARY

QUALIFICATIONS

SUBJECT

INSTITUTE/ SCHOOL

BOARD/ UNIVERSITY

Year Of Passing

B.H.M (Bachelor of Hotel Management)

Hospitality and Hotel Administration

Oxford College of Hotel Management

(Bangalore )

Bangalore University GOVT. OF INDIA

2004—08

Secondary School Certificate

Commerce

D.A.V Solan

C.B.S.E. (Central Board of Secondary Education

2004

Higher School Certificate

All subjects

St.Lukes Solan

C.B.S.E. (Central Board of Secondary Education)

2001

ACTIVITEIS AND RESPONSIBILITIES

THE CLARIDGES SURAJKUND DELHI INDIA:

DUTIES & RESPONSIBILITIES:

Coordinated with the guests and responded to their inquires.

Dealt with guest complaints by giving them a solution.

Responded to the guest's calls for room service, special service, emergency service and other queries.

Transferred guest's calls to the food department effectively for breakfast, lunch and dinner orders inside the room.

Efficiently dealing with check in and check-out of guests.

THE OBEROIS CLARKS, SHIMLA, INDIA:

Nestled into the foothills of the northwestern spur of the Himalayan Mountains, this hotel features incredible views matched only by extraordinary service. The hotel features expert preparations of fine Indian and international cuisines at Café Valley Vue, where every meal is handcrafted. Gorgeous views surround as you enjoy the beauty of Shimla hills in a different way as it is a HERITAGE PROPERTY.

DUTIES & RESPONSIBILITIES:

Deal with advanced reservations, took bookings and fulfilled particular requirements.

Operated the switchboard, messages and enquiries in an disciplined manner.

Posted all transactions to make sure that all bills are kept up-to-date.

Handle customer requests promptly.

Maintain records of their queries /feedback.

Handling cash and also maintaining account records.

Calling customers and confirming appointment.

AL HAMRA FORT DUBAI UAE

DUTIES AND RESPONSIBILTIES:

Administer all guest departure on everyday basis and ensure compliance to all established manual and computer procedures.

Monitor all inquiries for reservation and manage all communication with clients for hotel rates and assist to increase revenue though occupancy.

Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.

Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.

Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.

Administer and perform all cashier functions and perform efficient cash drawer and ensure accuracy in calculating all credit card payments.

Monitor all operations and ensure compliance to all quality assurance standards when dealing with customers.

COMPUTER SKILL

Operating Systems

Windows Vista, Windows XP, Windows 7, Windows 8,opera 4.0 version etc.

Office Management Tools

MS Word, MS Excel, MS Power Point, Internet, etc.

PERSONAL DETAILS

Gender

MALE

Nationality

INDIAN

Date of Birth

06-09-1985

Marital Status

MARRIED

Height

5.9

Visa status

Residence

Language Proficiency

English and Hindi

Passport Number

S6490412

I HERE BY CERTIFY THAT ALL INFORMATION PROVIDED IS ACCURATE AND UPDATED TO THE BEST OF MY KNOWLEDGE.

PLACE: INDIAANUPAM RATTAN

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