Silindile Mazibuko

* ****** ******, ***** ****, Newcastle

076-***-**** • adj9i4@r.postjobfree.com

Personal statement

I have completed a BCom degree in Business and Human Resources Management, and I am looking to secure employment to showcase my skills and knowledge and also help me to further develop these skills through hard work and commitment. I am a reliable and honest individual and willing to learn at all times.

As a sales representative, I provide superior customer service by responding to requests, inquiries, concerns and suggestions. I am focused, and always work towards determining customer needs based on personal features and other customer preference related factors, offering knowledge of sales operations, through face to face interactions with customers. Attentive listener with excellent multitasking, communication and organizational abilities.

I recently volunteered for an NPO(Esididini Community Project) under the EPWP project, which placed me at the Department of Health, Amajuba District Office in Newcastle. There, I worked as a data capturer and call centre representative, where I received data from various institutions in the district pertaining to the institutional health and management information system. I collected, captured and submitted data within deadline dates, and furnish weekly data reports to the surveillance officer for verification and analysis. I also assisted with general admin duties.

Education

Bachelor of Commerce: Business Management and Human Resource Management

University of Zululand:

( 2018)

Modules Completed

Business Information Systems 1A,1B

Business management 1A,1B

Business management foundation A,B

Foundation literacy A,B

Accounting 1A,1B

Principles of microeconomics

Principles of macroeconomics

Foundation economics A,B

Business calculations A,B

Commercial law A,B

Marketing management

Foundations and challenges of human resource management

Maths and stats for commerce

Financial management

Labour law relations in South Africa

Elementary statistics for commerce

Business management 3A,B

Theory and practice of human resource management

Compensation management

Training and development management

S.A. and international trends in HR management

Strategic marketing

Strategic management

Key Skills gained:

Accomplished interpersonal communication skills, both written and verbal, developed through numerous sales and interactions with customers

Proficiency in of Microsoft Office, including, Excel, Word and Powerpoint

Marketing understanding

Client service

Order processing

Strategic planning

Ability to work independently as well as in a team

Telephone etiquette

flexible

Matriculation: Newcastle High School

(2006 – 2010)

English home language

Afrikaans first additional language

Mathematics

Life orientation

Accounting

Business studies

Physical sciences

Work Experience

Data Capturer and Call centre representative, Dept.of Health, Amajuba District office

(31 July - 06 November 2020)

Retrieving data from various health institutions in the district

Capturing data

Calling patients for information updates

Data cleanup

General office duties (copies, printing, answering the phone, filing etc.)

Sales Representative, Avon Justine, Newcastle, KwaZulu Natal

(2017 – Present)

Key Roles:

Set up appointments with potential and current customers to discuss new products and services.

Utilized various sales techniques to develop relationships with customers and drive sales.

Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Collected and processed payments.

Contacted satisfied customers to offer additional products.

Communicated with customers to understand needs and recommend appropriate products.

Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.

Delivered products to customers as soon as they became available.

Field Sales Agent, Energy At Work Projects

(November 2019-December 2019)

Assisting customers make applications for Pick n Pay store account

Assisting existing account holder with any queries

Hobbies & Interests

Chess:

Was part of the chess team that represented the university at the USSA’s (2012 - 2014)

Held the position of Secretary General in the chess team (2013 - 2015)

References

PN Nkosikhona Mndebele Colleague(Dept. Of Health) 034-***-****

Mrs Duduzile C. Mazibuko Mother 079-***-****

Mrs Hlengiwe Nhlengethwa NPO Representative 068-***-****

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