Christine Robertson

Hospitality and Tourism Professional

January 24th, 2021

Dear LuxiClass Travel,

My name is Christine Robertson and I am an aspiring Hospitality and Tourism professional with a concentration in event planning and management. I am applying to this position because I believe that my skills and studies make me a perfect fit for this role.

I have worked in customer service in the food industry for the last five years and have gained invaluable experience. I know how to work in a fast-paced environment and do my work thoroughly. I strive to do the best that I can do every day with a smile on my face.

I currently just graduated from California State University East Bay and received my Bachelor of Science in Hospitality and Tourism. I am eager to apply my experience to any position that I obtain.

My resume is included with more details of the work experience I have. I am looking forward to hearing back from you and to work closely with LuxiClass Travel I am very flexible and can work any day of the week. I am available by phone and email. Thank you for your time and consideration.

Sincerely,

Christine Robertson

510-***-****

adj9fl@r.postjobfree.com

https://www.linkedin.com/in/christine-robertson-224a1b169/

CHRISTINE ROBERTSON

510-***-****

adj9fl@r.postjobfree.com

EDUCATION:

B.S. in Hospitality, Recreation, & Tourism Graduated December 2020

Cal State East Bay

●Emphasizing in Event Planning and Management

WORK EXPERIENCE:

West Coast Villa, Castro Valley, CA: Cleaner/Supervisor/Host

July 2008 – May 2020

●As supervisor, manage two cleaners and told them their daily duties

●Thoroughly cleaned the property including bathrooms, kitchen, rooms, living room, ironing, laundry, and other miscellaneous tasks that were needed for the next guest’s arrival

●Communicate with the guests to ensure full satisfaction with their stay

●Communicated with guests when they inquire about the property

KFC, Castro Valley, CA: Shift Supervisor

October 2015- January 2018

●Responsible for opening and closing the restaurant, including placing the registers out for the day and turning on/off the system for the day

●Managed 6-10 employees and cooks to run shift smoothly

●Interacted with customers to answer questions and ensure guest satisfaction

●Counted inventory and reconciled cash accounts each shift when closing the restaurant

Olive Garden, Hayward, CA: Server/ Trainer

January 2018- Present

●Took orders and served food to customers

●Stocked inventory of a variety of items as needed

●Ensured the customers were satisfied with everything throughout their dining experience

●Give servers their break, by taking over their section

●Gained customer service skills

●Familiarizing guests with menu and daily specials

●Accurately recording food and beverage orders, running multi-course meals, and tallying bills.

●Menu knowledge: Memorize details of daily specials and seasonal menu items

●Trained new employees on how to correctly do the steps of service inside and To-Go Service

●Assisted the managers in supervising and watching over employees

●Advised new employees on how to correctly work in a certain position (Serving, To-Go)

●Obtained compassion, understanding, and patience while training new hires

REFERENCES:

●Phat Tran- General Manager, 510-***-****

●Leilani Lerma – Restaurant Supervisor, 510-***-****

●Hector Garcia – Culinary Manager, 510-***-****

Contact this candidate