Manager Customer

Anish B

*-** ******* ***,*******, NB, E*C *C* +1-506-***-****

**********@*****.***

Objective

A passion to learn, an obsession for perfection, an opportunity to progress, to explore and to create designs that make a statement on their own. To learn simplicity, to provide for the future, to make the world a better place. I believe that this best describes me and what I intend to do. Education

Bachelor of Technology (Mechanical) – Amrita School of engineering, Coimbatore, India – 82.4%

Masters of Management –(Present) Crandall University- Expected Completion Nov 2022

Work Experience

PRODUCT SPECIALIST BYJU’S-THE LEARNING APP 7

TH

MAY 2018 –

28

TH

FEB 2020 22 MONTHS

· Handle 90+ customer interactions per day, giving detailed personalized

,friendly and polite service to ensure customer retention and satisfaction.

· Memorized all company products and services to be able to answer customer queries quickly and efficiently and make upsells.

· Interaction with International customers through call and email. Skills & Abilities

· Strong listening and monitoring skills

· Strong writing, editing, and communication skills

· Strong convincing and negotiation skills.

· Strong analytical and synthesis skills to identify trends and patterns in behaviour

· Experience communicating with customers

· Experience working with cross-functional groups to achieve common goals

· Ability to succeed in a fast-paced, constantly changing environment.

· Strong organizational skills, attention to detail, efficient time management skills and consistent follow-through

· Superior project management capabilities; high attention to detail, ability to prioritize and to multi-task in a fast-paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager

· Ability to work independently as well as part of an extended, cross-functional team

· Proficient in using customer relationship management software.

· Strong organizational skills, attention to detail, efficient time management skills and consistent follow-through

· Superior project management capabilities; high attention to detail, ability to prioritize and to multi-task in a fast-paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager

· Ability to work independently as well as part of an extended, cross-functional team

· Proficient in using customer relationship management software. Page 2

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