Social Media Data

Rahul Mattoo

217-***-**** *******@********.*** linkedin.com/in/rahul-mattoo-7b6141129/

EXECUTIVE SUMMARY

A detail-oriented and accomplished professional with 5 years of experience with business and data analysis across diverse industries like Banking and Finance, Automobile, Telecom and IT. Leverages critical thinking and technical skills to drive operations and optimize business processes, improving the holistic analytical health of the enterprise and delivering the best client experience.

EDUCATION

University of Illinois at Urbana-Champaign, US Aug 2020 Master of Science in Technology Management, Concentration - Business Data Analytics GPA: 3.90/4.00 Courses: Data Science and Analytics, Predictive Data Analytics, Supply Chain Analytics, Social Media Analytics

Teaching Assistant for eLearning iMBA programs at Gies College of Business Panjab University, India May 2016

Master of Business Administration, Double Major - Marketing & Operations Punjab Technical University, India May 2013

Bachelor of Technology in Information Technology

SKILLS

Data Analytics - SQL, R, Python, Tableau, MS Excel, Regression, Random Forest, Time Series, ANOVA

Business Analytics – Agile, ERP, Jira, Six Sigma, Lean, SDLC, Scrum, Kanban, MS Project, Asana, MS Teams WORK EXPERIENCE

Thyssenkrupp Business Data Consultant (Capstone Project) Illinois, US April 2020-Aug 2020

Data Analysis: Analyzed the impact of COVID-19 for the $45B Fortune 500 automotive industry company Recommended market strategies for growth, based on industry research & analysis of the ‘08 financial crisis

Project Management: Developed an engagement proposal for the client, negotiated, and set project scope. Created a project plan by identifying tasks, estimating time durations, and assigning resources resulting in project streamlining Aerial Telecom Solutions Business Analyst (Consultant) India April 2018-May 2019

Requirement Gathering: Gathered, analyzed, documented, and executed business requirements. Conducted UAT to ensure developed systems satisfied the needs of clients according to the functional requirements.

Technical Assistance: Analyzed client-reported project issues and resolved them in a timely and professional manner. Provided technical support by identifying, evaluating, and developing systems and procedures that were cost-effective and met user requirements.

Cross-functional Collaboration: Acted as liaison between the clients and internal teams; planned, facilitated, and participated in working sessions with cross-functional resources. HDFC Bank Manager (Preferred Banking) India Dec 2017-March 2018

Ownership: Managed High Net Worth clients of the largest private sector bank in India with revenues of $16B by contacting potential customers for identifying customer needs, developing leads, cross-selling financial products and implementing sales strategies that boosted portfolio by 8% Kotak Mahindra Bank Manager (Business Banking) India May 2016-May 2017

Results-Driven: Managed and expanded a portfolio of 1000+ clients and corporations of the fourth largest private sector bank in India with revenues of $4B by providing customized financial solutions for business banking customers, leading to 30% growth in portfolio and highest trade forex income among the whole cluster

Teamwork: Collaborated with Product Managers to identify revenue growth streams for multi-vertical products and developed marketing plans to build consumer preference through product presentations and promotional activities for market development and brand visibility, increasing cross-sell ratio by 25% SBI Mutual Fund Intern Chandigarh, India May 2015-July 2015

Customer Focus: Designed marketing collateral to promote SBI Mutual Fund (SBI – the largest bank in India with revenues of $40B) as an intern via client interactions generating the highest revenue among all MBA interns Aerial Telecom Solutions Systems Analyst (Engineer) India June 2013-June 2014

Initiative & Problem Solving: Recognized the need to modernize the database management process. Surveyed operational requirements to identify performance issues in the existing setup. Conducted UAT testing and successfully implemented a new Document Management System reducing man-hours by 70% across 100 employees

Customer Experience: Completed performance monitoring activities to streamline workflow processes; developed procedures and provided technical assistance for all spoke locations resulting in a 40% increase in client satisfaction ACADEMIC PROJECTS

Data Analysis: Visualized crime data in the US using Tableau and provided solutions with the use of analytics in R

Predictive Data Analytics: Built recommendation model for Netflix forecasting top 10 movies in R

Social Media Analytics: Determined strategies based on topic modeling and sentiment analysis of Facebook data

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