Administrative and Sales Support
Resume:
Maurie
Yates
******@*****.***
Cordova, TN 38016
PROFESSIONAL PROFILE
I am an adept professional with a solid business acumen and strong interpersonal and analytical skills. I possess high levels of integrity and accountability with high personal standards and attention to detail. I have built a career providing world-class support and customer service in various functions and departments, including customer service supervision, sales operations, human resources, and administration. I am enthusiastic about gaining new skills and able to grasp new concepts quickly. SKILLS
• Liaison between Field Sales and
various functions including:
Quality, Compliance, Human
Resources, Supply Chain &
Finance
• Manage schedules, planning and
logistics for mobile training labs
• Experience engaging directly with
customers at all levels: surgeons,
materials management, accounts
payable & OR personnel
• Onboarding All Sales Hires
• Sales & Inventory Reporting
Systems
• Ability to coordinate multiple
projects and meet deadlines
• Sales Cost Center Management
Support
• Ability to adapt quickly to
challenges and changing
environments
• Enthusiastic and eager to assume
increased responsibility
• Policy & Procedure – Design,
Development & Implementation
Administrative & Sales
Support
EDUCATION
Associate of Arts in
Business Administration
Belhaven University
PROFICIENCIES
• Excel
• PowerPoint
• Word
• Outlook
• Spotfire
• Sales Cloud
• JDE
• Order Management Systems
• Payroll & HR Records
Management
• Spreadsheet & Database Creation
• Timekeeping Systems
• Time Management
• Change Management
PROFESSIONAL EXPERIENCE
Sales Operations Specialist
Wright Medical Memphis, TN July 2013 - present
Work cross functionally with departments on multiple projects- Late Loaner Project, COVID-19 PPE for Sales Representatives
Provide essential support to the sales force by being the direct liaison between representatives and corporate departments
Create pricing contracts for facilities
Manage mobile cadaveric lab program – 6 Mobile Lab RVs ensure all stay within DOT regulations and ensure adequate medical kits are available on truck
Coordinate Medical Education dinners and trainings
Work proficiently in Sales Cloud, Spotfire, and JDE to run reports and help Sales Managers manage and plan their business
Implemented new processes and procedures with Human Resources for Onboarding all Sales hires
Created an updated Sales Management Training for all new sales managers
Executed the roll out of new policy and procedures for sales force Customer Service Supervisor (Customer Service Rotation Program) Wright Medical Memphis, TN September 2019 – January 2020
Worked directly with Southwest Region to improve Customer Service’s PO entry timeliness and accuracy
Worked closely with Customer Service Rep to emphasize the importance of following-up with Sales Reps and providing status updates
Worked as Lower Extremity Customer Service contact for PCI project
Created Impact Analysis Report for PCI project
Created all Customer Service Test Scenarios
Created New SOP Documentation and training guide
Trained all Lower Extremity Customer Service Reps on the new Credit Card Payment Process and using the ID Tech Devices
Lead all LE Customer Service live testing
Administrative Assistant (HR & Customer Service Departments) ServiceMaster Memphis, TN June 2010 - July 2013
Single point of contact for all new hire provisioning for entire Call Center
Assisted Call Center Managers with hiring process
Processed confidential employee information
Validated employees weekly pay and tracked employee FMLA
Assisted candidates with pre-employment testing
Assisted corporate recruiters with applicant tracking and status reports
Coordinated activities, luncheons, and all HR meetings and trainings PROFESSIONAL EXPERIENCE CONTINUED
Dispatcher
Source Broadband Memphis, TN August 2009 – June 2010
Contacted customers to confirm installation and post appointment calls to guarantee customer satisfaction
Coordinate daily dispatch of technicians for cable installation
Ensure technicians have adequate equipment for install
Added all equipment codes into database
Offered technical support to on-site technicians
Updated and closed work orders upon technician completion National Accounts Program Coordinator (FedEx Account) Volt Workforce Solutions Memphis, TN March 2006 - January 2009
Administrative support to National Accounts Sales Manager
Prepared weekly and monthly employee status reporting
Scheduled interviews, applicant testing, pre-employment physicals, and drug screening
Reviewed FedEx work orders for accuracy and distributed to Volt branches nationally
Data Analyst
Chandler Reports Memphis, TN August 2004 – March 2006
Used tax maps to determine property type and use
Read and record all Desoto County Commercial Warranties and Trust Deeds
Updated property sales information in database
Set-up and upgraded customer accounts
EMPLOYMENT
HISTORY
Personal
Passionate about the responsibility
that comes with providing top-
notch support and coordination
that leads to team success
Married with an adult son and dog-
mom to an adorable Miniature
Schnauzer
Enjoy long walks, indoor cycling,
sewing, and woodworking
Contact this candidate