Maurie

Yates

901-***-****

adj9dj@r.postjobfree.com

**** ****** *****

Cordova, TN 38016

PROFESSIONAL PROFILE

I am an adept professional with a solid business acumen and strong interpersonal and analytical skills. I possess high levels of integrity and accountability with high personal standards and attention to detail. I have built a career providing world-class support and customer service in various functions and departments, including customer service supervision, sales operations, human resources, and administration. I am enthusiastic about gaining new skills and able to grasp new concepts quickly. SKILLS

• Liaison between Field Sales and

various functions including:

Quality, Compliance, Human

Resources, Supply Chain &

Finance

• Manage schedules, planning and

logistics for mobile training labs

• Experience engaging directly with

customers at all levels: surgeons,

materials management, accounts

payable & OR personnel

• Onboarding All Sales Hires

• Sales & Inventory Reporting

Systems

• Ability to coordinate multiple

projects and meet deadlines

• Sales Cost Center Management

Support

• Ability to adapt quickly to

challenges and changing

environments

• Enthusiastic and eager to assume

increased responsibility

• Policy & Procedure – Design,

Development & Implementation

Administrative & Sales

Support

EDUCATION

Associate of Arts in

Business Administration

Belhaven University

PROFICIENCIES

• Excel

• PowerPoint

• Word

• Outlook

• Spotfire

• Sales Cloud

• JDE

• Order Management Systems

• Payroll & HR Records

Management

• Spreadsheet & Database Creation

• Timekeeping Systems

• Time Management

• Change Management

PROFESSIONAL EXPERIENCE

Sales Operations Specialist

Wright Medical Memphis, TN July 2013 - present

Work cross functionally with departments on multiple projects- Late Loaner Project, COVID-19 PPE for Sales Representatives

Provide essential support to the sales force by being the direct liaison between representatives and corporate departments

Create pricing contracts for facilities

Manage mobile cadaveric lab program – 6 Mobile Lab RVs ensure all stay within DOT regulations and ensure adequate medical kits are available on truck

Coordinate Medical Education dinners and trainings

Work proficiently in Sales Cloud, Spotfire, and JDE to run reports and help Sales Managers manage and plan their business

Implemented new processes and procedures with Human Resources for Onboarding all Sales hires

Created an updated Sales Management Training for all new sales managers

Executed the roll out of new policy and procedures for sales force Customer Service Supervisor (Customer Service Rotation Program) Wright Medical Memphis, TN September 2019 – January 2020

Worked directly with Southwest Region to improve Customer Service’s PO entry timeliness and accuracy

Worked closely with Customer Service Rep to emphasize the importance of following-up with Sales Reps and providing status updates

Worked as Lower Extremity Customer Service contact for PCI project

Created Impact Analysis Report for PCI project

Created all Customer Service Test Scenarios

Created New SOP Documentation and training guide

Trained all Lower Extremity Customer Service Reps on the new Credit Card Payment Process and using the ID Tech Devices

Lead all LE Customer Service live testing

Administrative Assistant (HR & Customer Service Departments) ServiceMaster Memphis, TN June 2010 - July 2013

Single point of contact for all new hire provisioning for entire Call Center

Assisted Call Center Managers with hiring process

Processed confidential employee information

Validated employees weekly pay and tracked employee FMLA

Assisted candidates with pre-employment testing

Assisted corporate recruiters with applicant tracking and status reports

Coordinated activities, luncheons, and all HR meetings and trainings PROFESSIONAL EXPERIENCE CONTINUED

Dispatcher

Source Broadband Memphis, TN August 2009 – June 2010

Contacted customers to confirm installation and post appointment calls to guarantee customer satisfaction

Coordinate daily dispatch of technicians for cable installation

Ensure technicians have adequate equipment for install

Added all equipment codes into database

Offered technical support to on-site technicians

Updated and closed work orders upon technician completion National Accounts Program Coordinator (FedEx Account) Volt Workforce Solutions Memphis, TN March 2006 - January 2009

Administrative support to National Accounts Sales Manager

Prepared weekly and monthly employee status reporting

Scheduled interviews, applicant testing, pre-employment physicals, and drug screening

Reviewed FedEx work orders for accuracy and distributed to Volt branches nationally

Data Analyst

Chandler Reports Memphis, TN August 2004 – March 2006

Used tax maps to determine property type and use

Read and record all Desoto County Commercial Warranties and Trust Deeds

Updated property sales information in database

Set-up and upgraded customer accounts

EMPLOYMENT

HISTORY

Personal

Passionate about the responsibility

that comes with providing top-

notch support and coordination

that leads to team success

Married with an adult son and dog-

mom to an adorable Miniature

Schnauzer

Enjoy long walks, indoor cycling,

sewing, and woodworking

Contact this candidate