Digital Marketing Customer Care
Resume:
CURRICULUM VIATE
Karthik Chandil
Tel: 095********
E-Mail: adj99t@r.postjobfree.com
CAREER OBJECTIVE:
To seek a challenging career in an organization, where I can learn, grow, improve at every stage and work towards betterment of the organization and myself. EXPERIENCE SUMMARY:
Having 10+ years of work experience mainly in customer care and Hotels and in teams of various sizes.
Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
Ability to probe, analyze information and provide clear and concise summary.
Possesses good written and oral communication skills.
Good team handling skills
ORGANIZATION FROM---TO
Regalix India Pvt Ltd. 23 March 2019 till present
Synchrony Financial (Contract) 01 October 2017 to 31 December 2017 Sitel India pvt ltd. 20 January 2016 to 31 September 2017 Matheson Cafe, Fox Glacier, New Zealand 01 October 2013 to 30 May 2015 Scenic hotels, Franz Josep, New Zealand 01 April 2012 to 30 September 2013 G.P.K Restaurant (Takapuna, Auckland) 01July 2010 to 30 March 2012 G.P.K Restaurant (Albany, Auckland) 01 May 2009 to 30 June 2010 AREA OF EXPERTISE
I worked in hospitality industry in various roles and hence understand the needs of a customer.
Skilled in using Windows, MS Word & MS Excel basic.
As an added responsibility, I was assisting my team by providing them assistance and updates on new projects.
I have effective communication skills in English – both verbally and in writing.
I have managed the business of my customers from Australia and New Zealand by advertising their businesses in the best possible ways on multiple mediums of a leading search engine.
EDUCATIONAL QUALIFICATION
WORK EXPERIENCE
Regalix India pvt Ltd,
ROLE Senior associate
RESPONSILBILITIES I was in the role of assisting my customers on advertising their business to get the maximum
revenue.
SKILLS
I used to understand my client’s business depending on which the online advertisements would be
created on various mediums to get a vast exposure
and better revenue.
Helping my client’s in understanding the nuances of digital marketing.
Synchrony Financial Pvt Ltd.
QUALIFICATION INSTITUTE YEAR OF PASSING
B.com(Distance
education)
Madurai Kamaraj University 2017
Diploma in UK
City&Guilds
NSIA, Auckland, New Zealand 2010
Diploma in Culinary
arts
NSIA, Auckland, New Zealand 2010
Intermediate ( MPC ) Sri chaitanya junior college, ECIL Secunderabad. 2008 Class X St Joseph’s high school 2002
ROLE Senior Fraud Analyst
RESPONSILBILITIES
Monitor real time queues and identify high risk
transactions within the business portfolio.
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
Identify fraudulent transactions and cancel them from further processing.
Resolve queued transactions within the service level agreements to reduce potential revenue losses.
SKILLS
Resolve Fraud Cases
Monitor Accounts for Fraud
Innovate Fraud Prevention Strategies
Sitel India pvt Ltd
ROLE Associate
RESPONSILBILITIES Providing a quality service and working on the cases.
SKILLS Executed actions that directly aligned to organization’s strategy
Identified and tracked metrics that supported
overall objectives
Collaborated with marketing on product
positioning/go-to-market launches
Matheson Cafe, Fox Glacier, New Zealand
ROLE Sous Chef
RESPONSILBILITIES Leads the kitchen in the chef's absence
Provides guidance to junior kitchen staff
members, including, but not limited, to line
cooking, food preparing and dish plating.
Oversees and organizes kitchen stock and
ingredients
SKILLS
Mentoring and training ability.
Excellent communication skills.
Ability to work under pressure.
Calm approach to stressful environments.
Problem-solving.
Scenic Hotels, Franz Josep, New Zealand
ROLE Senior Chef de partie
RESPONSILBILITIES Runs a specific section in the kitchen and reports to the Sous-chef.
Preparing, cooking and presenting high quality
dishes within the speciality section
Overseeing the maintenance of the kitchen and
food safety standards
SKILLS
Knowledge and ability to run a section.
Ability to work without close supervision.
Ability to manage Commis Chefs.
Ability to produce good quality food in all
sections Good
oral communication.
Team management skills.
G. P.K Restaurant (Takapuna, Auckland)
ROLE
Chef de partie
RESPONSILBILITIES
o Cooking Ala carte/Buffet.
o Ordering food
o Menu designing
o Incharge of cold section
SKILLS
Executed actions that directly aligned to
organization’s strategy
Identified and tracked metrics that supported overall objectives
G.P.K restaurant, Albany, Auckland
ROLE Part-time kitchenhand
RESPONSILBILITIES I was assigned the duty of washing dishes and taking care of preparations.
PERSONAL DATA
DOB :- 26/05/1987
Marital status :- Un-married.
STRENGTHS
Discipline, Positive attitude, Active involvement, Fast Decision making, Patience and perseverance, Well to do with Team work, Inclined to challenging tasks with hard work.
Contact this candidate