Canisius M Dsouza

Current Position : Head Waiter.

Address : **/*, ***** *****, ******** lane, Dockyard Road,

Mazagoan, Mumbai - 400010, INDIA

D.O.B : 22 Nov 1979

Mobile : +91-829******* / 976-***-****

E-Mail : adj995@r.postjobfree.com

Skype : canisius_dsouza

Professional Summary

Highly accomplished and professional F&B operational personnel with excellent customer service record in a variety of dining establishments. My primary objective is to ensure prompt and courteous service satisfaction and make them feel special and important. I can fulfill this by seeing to it that every customer’s needs and requests are attended individually. Superior multitasker who thrives in a fast-paced work environment. Adept at addressing tense and unpleasant situations in a smooth and efficient manner.

Core Qualifications

Substantial experience in supervising works of all Headwaiters, Restaurant Supervisors, waiters, Asst. waiters and maintain quality of working in restaurant.

Excellent expertise in a variety of cooking methods.

High knowledge of a wide variety of food and beverage types and wines.

Exceptional proficiency with cocktail recipes and preparation.

Strong customer service operations skills.

Superior skills in interaction with guests and staff.

Ability to maintain optimal standard of service at all times.

Outstanding ability to provide server direction with clarity and courtesy.

Ability to assist Restaurant Operational Manager in everyday working of restaurant.

Familiarity of various health and safety regulations.

Good organization and time management skills.

Additional Information

Bachelors of Arts, Mumbai University.

Institute of Hotel Management (F&B Service), Mumbai, 1998.

Diploma in Computer Application, MS Office, Excel, POS, Fidelio.

Sea Going Experience

Royal Caribbean cruise Lines Miami, USA.

Headwaiter November 2017 till date.

Key Responsibilities:

Introduces himself to the passengers and handles the Allergies, special dietary orders, celebrations, Speciality restaurant reservations and Main dining room seating arrangements.

Maintaining inventory checks and requisitions orders.

Reporting to Restaurant operational Manager about any changes in seating or complaints from passengers and crew/ team members concerns.

Responsible for the hygiene and cleanliness in all restaurants all working equipment as per USHP & Company policy and procedures.

Appraisals for crew/ team members.

Training & development of crew / team members both new hires and old crew.

Grand Circle Cruise Lines Portland, Maine USA.

Asst. Restaurant Manager March 2016 to October 2017.

Key Responsibilities:

Greeting all passengers and taking necessary details of dietary food request and seating arrangements, celebrations.

Supervising the operations continuously informed about any complaints from passengers and reports to the Maîtred.

Responsible for the overall cleanliness of wait staff section and restaurant all working equipment as per USHP & Company policy.

Carnival Cruise Lines Miami, USA.

Sr. Headwaiter Oct 2004 to Sept 2012.

Key Responsibilities:

Reports to the Maîtred have and keep him informed about all the crew matters in his Department.

He keeps his Supervisor continuously informed about any complaints from passengers and reports to the Maîtred.

Responsible for the hygiene and cleanliness in all restaurants all working equipment as per USHP & Company policy and procedures.

Appraisals for crew/ team members

Responsible of the Bistro and Lido deck F&B service operations.

Land based Work Experience

Sun n Sand Hotel, Mumbai, India.

Restaurant Manager June 2013 to July 2014.

Key Responsibilities:

Coordinating the entire operation of the restaurant during scheduled shifts.

Responding to customer complaints.

Recruiting, training and motivating staff.

Managing Conferences and Board meetings.

The TAJ Mahal Hotel Mumbai, India. Apprenticeship June 1999 to August 2001.

Worked at “ The Chambers “ Executive club.

Worked at the “ Rendezvous “ roof top service restaurant.

Trained at “ The Apollo Bar” and “ Harbour Bar ”

Languages Spoken

English - Fluent.

Spanish - Basic (Academia De Española, Mumbai) 2014.

Italian - Basic.

References

Joane Haxby: Hotel Manager +447*********) UK - Grand Circle Cruise Lines.

Nemanja Ivanovic: Restaurant Manager +381*********) Grand Circle Cruise Lines.

Ashton Miranda: Restaurant Manager +91-845******* ) Royal Caribbean Cruise Lines.

Bimal Lal : Food & Beverage Director ( +91-982*******) Carnival Cruise Lines.

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