adj95q@r.postjobfree.com +639*********

Professional Summary:

A seasoned HR professional with 13 years of solid regional and global experience in Talent Management in IT industry and Consumer goods. Expertise includes end-to-end strategic and delivery of recruitment processes, workforce management, and business operations. Software or tools of choice include Workday, Taleo, My Ally, and as well as Microsost Office’s PowerBI and PowerApp for dashboard and automation. Considers process improvement, efficient resource management and change management as vital to any HR and business operations.

Work History:

Quality Specialist, HR (APAC)

(Short-Term Assignment)

Coca-Cola Far East Ltd.

Six/Neo Bldg, BGC, Taguig City

September 2020- Present

Accomplishments:

- Led quality management for HR (Associate Services)

- Led process champions for HR (Associate Services)

- Project managed the creation and process documentation for HR (Associate Services)

- Provided recommendations and identified possible solutions that will improve the services of HR (Associate Services)

- Responsible in owning, incident management within the HR (Associate services, APAC)

- Created analysis, reports and recommendations based on Payroll data inputs and Incident management tool

- Led tool improvement and automation for both Quality and Talent acquisition

- Led continuous improvement in process for Quality Management

- Driven separation process for APAC that will reduce dollar impact due to overpayment

Talent Acquisition Logistics

Coordinator (ASEAN),

Coca-Cola Far East Ltd.

Six/Neo Bldg, BGC, Taguig City

October 2018- August 2020

Accomplishments:

- Awardee, Emerging Stronger Ambassador 2020 for Talent Acquisition

- Awardee, Best Quality for Q3 and Q4 of FY2019 for Talent Acquisition

- Created Talent Acquisition Dashboard through PowerBI (SLA, Efficiency and Volume)

- Led and deployed contract and onboarding document digitization for APAC region

- Led automation and improvement in the interview scheduling process for APAC countries using MyAlly

- Led change management in new solution for interview scheduling and tracking for APAC through PowerApp

- Ensured seamless interview scheduling, process hiring internal and external hires for ASEAN countries.

- Resolved complicated cases that involve hiring and onboarding without dollar and new hire associate impact

- Continuous improvement of tools that will help improve efficiency of the team Ayn Khris Mendoza-Red

Business Operations Manager

APJ and Global

DXC Technology

(formerly Hewlett Packard Enterprise

HPE)

IPC, Upper McKinley Hill

June 2016- October 2017

Accomplishments:

- Responsible for the seamless workforce management of regional and global team for ITO

- Managed business operations team virtually between both regions

- Created, improved, and deployed headcount forecasting guideline for Asia Pacific and global regions

o Achieved financial budget of 2% variance month on month o Provided recommendations on new investment plans for both regions o Provided strategic direction that helped achieve efficiency target by 100% for the regions

- Facilitated and led headcount balance scorecard reviews with the executive leadership team

- Driven operational planning, strategies and governance of current business operations processes within the region

- Reviewed and monitored migration projects that helped improve efficiency and costs for the region

Resource Manager ITO Philippines,

Hewlett Packard Enterprise (former

HP)

IPC, Upper McKinley Hill

Taguig City

February 2014- June 2016

Accomplishments:

- Improved and executed ITO Philippines site headcount and forecasting process and analysis

- Created retention strategy by improving exit management process through attrition analysis

o 25% increase in Internal Job rotation

o 100% redeployment of internal resources w/ ending projects o Improved attrition rate compared to market

- Created new linkages with regions and other global business units that helped process improvement within resource management

- Led and project managed graduate hiring program for ITO Global delivery center

- Created workforce analysis through automation of headcount, hiring and staffing report.

- Improved productivity analysis, that achieved 100% efficiency target quarter on quarter

- Managed headcount balance scorecard targets

o Span of control analysis and recommendation

o Labor pyramid analysis to ensure that organization is best-in-class o Improvement in diversity hiring

- Facilitated new employee onboarding and segment owner of career development framework

- Created recruitment problem analysis and initiated change management process

o Improve hiring capacity of talent acquisition team o Improve time to hire by 25%

o Increase headcount and talent acquisition sourcing investment Executive Assistant to the Senior VP,

HP

IPC, Upper McKinley Hill

Taguig City

June 2012- February 2014

Accomplishments:

- Chaired Young Employee Network leadership meetings in planning and reviewing annual activities on behalf of the SVP

- Collaborated with direct and indirect staff in ensuring that agenda and reviews during visit were planned, organized and within schedule

- Ensured that the SVP was well prepared before customer and staff meetings

- Created year-long travel plans for business and customer reviews in major centers and focused locations

- Assisted in getting visa requirements and ensured all travels were executed seamlessly

- Provided research information that helped in creating worldwide communications

- Published all executive communications for the SVP

- Ensured that all tasks assigned to direct and indirect staff were accomplished that included progress updates

- Organized email and calendar based on priority and critical agenda

- Ensured that office and personal calendar is synchronized and well-coordinated Resource Manager ITO Philippines,

HP

IPC, Upper McKinley Hill

Taguig City

August 2006- May 2012

Accomplishments:

- Pioneered the first resource management process in ITO Philippines

- Established resource management and provided best practices for Service Desk for Asia Pacific Region

- Established Interview Certification process

- Performed Labor Demand and Supply management through: o Provided capacity forecasting and workforce analysis through the basis of utilization, Best in Class (BIC)/ Key Performance Indicator (KPI) and skills qualification index in coordination with workforce development team that helped determine available resources that supported current and incoming demand

o Facilitated reviews with project managers on incoming demand to ensure that resource staffing was achieved

o Facilitated reviews and meetings between managers and recruitment team and created sourcing strategies and hiring plans

- Facilitated headcount requisition escalation management for existing and new projects within ITO Philippines

- Led the recruitment program that increased headcount by 1500 FTE within 2 years through the following sourcing strategies created: o Created Fresh Graduate Hiring Program process

o Launched ITO First Referral Program

o Created Internal Job Rotation program

o Targeted Hiring process

- Created and implemented process improvement that helped support continuous change in the Resource Management based on business requirements

- Created and led New Employee Onboarding program

- Created budget recommendations that supported the recruitment activities that were planned on a yearly basis

- Facilitated and led open door group discussions between employees and managers to improve employee relations.

- Established and maintained linkages in all business functions, managers, global and other contacts internal and external to the organization

- Facilitated internal audit checks to help HR pass the ISO27001 Certification and Compliance audit

Recruitment and Administrative

Assistant

Computer Professionals Inc.

Makati City

December 2004- July 2006

Deployed to Hewlett-Packard Asia

Pac Ltd

- Managed and maintained Recruitment database for Hewlett-Packard Asia Pacific

- Conducted paper and phone screening, endorsed candidates to hiring manager

- Created recruitment process for HP AP Philippines.

- Facilitated interviewer certification process and recruitment activities of the organization

- Handled deployment and asset management for the organization

- Handled on-boarding process for the group

- Handled PR creation for the team.

- Arranged schedules for the Duty Managers for the fiscal year

- Provided updated newsletter to the organization using Sharepoint

- Provided administrative support to the manager

ASEAN Program Administrator,

Staffbuilders

IBM Plaza, Eastwood,

Quezon City

April 2004- October 2004

Deployed in IBM

- Arranged schedules for the Duty Managers for the fiscal year

- Provided updated newsletter to the organization using Sharepoint

- Provided administrative support to the managers

- Handled the special project for ASEAN IT Specialist

- Facilitated new contract verification and accepted deals for the IT Sales team

- Maintained CRM SIEBEL database for the Business Partners and account creation for new and opportunity deals

- Provided weekly and monthly progress report for the sales team

- Conducted rewards verification for won deals.

- Reported won deals to IT Sales team

- Updated product pricing sent to each IBM Business Partner in ASEAN Countries

Education

Far Eastern University

Bachelor of Science Major in Psychology

2000-2004

Trainings

• Microsoft PowerApps Essential Training: Beyond the Basics (2018) – December 2020 (LinkedIn)

• Business Analysis Foundations: Business Process

Modeling – August 2020 (LinkedIn)

• Addressing Workplace Behavior Issues – August 2020

(Ecornell)

• Six Sigma Foundations – July 2020 (Linked In)

• Introduction to Power BI – June 2020 (Linked In)

• Excel Business Intelligence Part 3: Power Pivot and Dax- November 2019 (Linked In)

• Understanding and Prioritizing Data Privacy –

December 2019 (Linked In)

• Scrum: The Basics – December 2019 (Linked In)

• Developing the Leader within You - June 2013

• Project Management College - July 2011

• DISC Behavioral Workshop- March 2011

• Excellence in Leadership by Francis Kong - July 2010

• Excellence in Interviewing - Oct 2009

• Basic French Language - March-May 2009

• ITIL Foundations V3 Training - Sept 2009

• Kepner- Tregoe Project Management - Oct 200

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