Keisha Outlaw

*** ********* *****

Piscataway NJ 08854

Phone: 973-***-****

Home: 732-***-****

Email: adj94f@r.postjobfree.com

Experience

Conduent Healthcare Mar 29 2020 - Current

● Providing information on clients coverage

● Providing types of coverage for clients HMO drugs plans Prescriptions

● Processing new medicaid applications and renewals

● Transferring clients to the appropriate state welfare department Inspiritec/Division of Consumer Affairs, Newark, NJ Jan 2014-Aug 2019

Customer Service Representative

● Provides customer service in a Department of Consumer Affairs call center

● Managed up to 150 inbound calls daily

● Analyzing and sending escalations to appropriate licensing boards

● Reviewing disciplinary licensing issues for the, Nursing Board, HHA Board,

● Cosmetology Board, Pharmacy Board, Pharmacy Board, Counseling Board,

● CDS Board, HIC Board, processing online applications, renewals of licensing Hudson Community Enterprises, Newark, NJ Jan. 2013-Nov 2013 Record Management Specialist

● Store material in paper form or enter information into computerized storage system

● Read incoming material and verify accuracy

● Located and corrected data entry errors or report them to supervisor

● Compared data with source documents or re-enter date in verification format to detect errors

● Department of Transportation Project and Charity Contribution Horizon Blue Cross Blue Shield, Newark, NJ June 2006–Oct 2006 Medicare Specialist/Customer Service

● Provided OOP, CAP, DED information to hospitals and insurance companies

● Learned over 350 various products offered

● Provided information on coverage on DME products and equipment

● Provided information on open enrollment and handled customer inquiries Berlex Laboratories, Wayne, NJ Feb. 2006–May 2006

Drug Safety Specialist/Customer Care Rep

● Recorded and processed customer inquiries on adverse events for clients and nurses in the Medical Information Specialist Department

● Prepared the necessary responses to complaints out of investigations

● Provided information relating to product complaints, medical information, and drug safety Pathmark Pharmacy, Union, NJ March 2005–Sep. 2005

Pharmacy Technician

● Filled and refilled prescriptions

● Prepared the necessary responses to complaints out of investigations

● Provided the information related to product complaints, medical information, and drug safety Merck Pharmaceuticals, Parsippany, NJ Jan. 1998-Aug 2004 Customer Service Representative

● Provided information on medications, Brand, Generics, processing adverse events to the Pharmacist

● Processing refills, reviewing coverage for different medications

● Spoke with Doctors, Pharmacists, and Insurance companies Newark Beth Israel Medical Center Hospital Sep. 1994-Nov.1995 Pharmacy Technician

● Filled prescriptions, supported pharmacy window and medication profiling, and speaking with physicians

● Stocked medication carts for hospital units

● Updated patient information using Windows 98 NT

Education

Certificate of Pharmacy Technician

1992

Certificate of Medical Terminology

2004

Document Management Specialist

2013

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