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Manager Customer Care

Location:
Empangeni, KwaZulu-Natal, South Africa
Posted:
February 18, 2021

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Resume:

* ********* ****, ****** ****

Arboretum

Richards Bay

3900

Dear Human Resources Manager,

My name is Sherika Govindasamy; I am keen to apply for an available vacancy within your company. I studied toward a Diploma in Business Management (Human Resource Stream) at Oval International. Thereafter I obtained +- five years’ work experience in various roles as listed under my employment history. Upon request my certificates are available for review.

My tertiary education and hands on experience I gained will assist me to fill the available vacancy. Preferably I seek the position of either a human resource administrator or production planner but I am also keen on working my way up the cooperate ladder. I have a valid South African driver license and my own vehicle to travel and be punctual at all times. I believe that I am an energetic individual who possess a strong desire to succeed simultaneously learning

from and uplifting my colleagues. I am able to work individually or as part of a team. I require a working environment where I am able to grow and expand my existing knowledge and experience. I possess the qualities of an employee who aims to embody integrity and who will be able to perform under pressure and meet deadlines.

I am able to maintain confidentiality within the office environment, especially with sensitive information. Accuracy and attention to detail is key when I handle tasks. I see myself as an adaptable individual to a changing environment. With the opportunity I believe that I can be an asset to your company. Thank you for affording your time to consider my application.

Kind Regards,

Sherika Govindasamy

1

PERSONAL INFORMATION

Full name: Sherika Govindasamy

Contact: 073-***-****

E-mail: adj91h@r.postjobfree.com

Identity number: 910-***-**** 081

Date of birth: 16 August 1991

Gender: Female Health: Excellent Disabilities: None Marital Status: Married Driver’s license: Code 8B

Nationality: South African

Criminal record: None

Home language: English

Extramural activities: Reading, volleyball and crossword puzzles

EDUCATIONAL QUALIFICATIONS

Secondary School Attended: Merebank Secondary (2005 - 2009)

COMPUTER LITERACY

Computer Fundamentals Internet

MS Windows E-mail

MS Word

2

TERTIARY EDUCATION

1. Institution: Oval International Campus (2010 - 2012)

Course: Diploma in Business Management (Human Resource Stream)

EMPLOYMENT HISTORY

1. Company: Affordable Wheels

Position: Administrator (March 2020)

Duties:

• Manage Office

• Prepare all the paper work for vehicles coming in (Dealer stocking), Trade-ins and sales

• Organizing and filing logbooks

• Dealing with customers and assisting with finance

• Capturing month end expenses and invoices

• Explain contract to customer when purchasing a vehicle

• Reception

Reference: Owner, Mr Panday – 083-***-****

2. Company: Blue Security (Pty) Ltd

Position: Technical Co-ordinator (March 2016 August 2016)

Duties:

• Organize work orders to respective area using Listener (Prioritize, analyse and schedule faults)

• Arrange client appointments and schedule faults using Listener (Assess fault before dispatched)

• Collate signal history, repair details, relevant notes and appointment times

• Costing

• Provide feedback to management (break-in and seriousness of incident)

• Ensure all stock sheets are complete correctly before issuing to technician (Notify management of problematic client, technician or non-payment)

• Escalate high ranking fault to respective management attention

• Enter previous day’s work orders and sales copies recorded in sales book before 9am

• Liaise with technicians to ensure appointments are kept and job complete

• Complete trip sheets with technician’s signals

• Schedule all files for the relevant sector on Qdocs

• Maintaining an acceptable lead time and daily notifications to sales department

• Prioritize urgent files approved by management

Reference: Technical Administration Manager, Byron Iisley - 031-***-****; Sector Manager, Brandon Joubert - 072-***-****

Reason for Leaving: Re-located to Richards bay

3. Company: Global Source (Pty) Ltd

Position: Production Planner for Edgars (October 2015 March 2016)

Duties:

• Coordinating and plan with management the production activities to improve runtime

• Plan production tasks and schedules according to customer orders

• Develop and review production plan with management for approval

• Monitor the execution of production plan and resolve any potential issues timeously

• Escalate complex issues to manager for resolution

• Weekly factory visits to check work progress, problems affecting delivery and update merchandiser

• Investigate production problem, analyze root causes and provide solutions.

• Regularly communicate production status to management and merchandisers

• Monitor production progress and ensure final product meets quality standards and customer specifications

• Analyze delays and interruptions, adjust production schedule accordingly to meet deadlines

• Prepare monthly reports for production planning activities and sequences

Reference: Department Manager, Zahir Kajee - 031-***-****

Reason for Leaving: Better job opportunity

4. Company: Reebok Head Office

Position: Planning Clerk (July 2014 October 2015)

Duties:

• Create and check sale orders (Free to Sell - Stock Sheet & Catalogue)

• Process purchase orders

• Adjust and cost GRV’s

• Stock transfer (compile reports on work progress, inventory level and production problems)

• Generate excel spreadsheets using matrix

• Distribute stock to chain customers

• Kingsley Heath Out-Work

• Update matrix with substitutions, extensions and withdrawn styles

• Update matrix on shipment schedules and completion dates (confer with department supervisors to determine work progress and completion dates)

• Assist with customer queries; reception; screening calls for CEO / COO and assist them individually

• Creating local and international waybills

Reference: Manager, Kuben Govender - 031 459 884; Supervisor, Clarence Pillay - 082-***-****

Reason for Leaving: Better job opportunity

4. Company: Ignition (Comit Technologies)

Position: Customer Care Agent (May 2012 January 2014)

Duties:

• Assist walk in clients

• Handling customer queries and providing solutions

• Follow-up with clients within a 24-hour period after initial phone call

• Recognize and managing assertive customer calls

• Communicating with MTN via email or phone to provide customer solutions

Reference: Team Leader, Mrs Heila Mulder - 083-***-**** / 031 368 905

Reason for Leaving: Better job opportunity

5. Company: African Star Vision Position: Secretary (2010) Duties:

• Switchboard

• Schedule meetings

• Book travel and accommodation

• Filing

• Assist dispatch

Reference: Manager, Mrs Pam Govindasamy - 083-***-**** / 031-***-****

Reason for Leaving: Part time contract

5

CURRICULUM

VITAE



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