Customer Care Office

CRISANTO A. PEREZ

Gov M. Cuenco Ave., Banilad, Cebu City

Mobile No. : +639********* 094********

EAdd :adj8m4@r.postjobfree.com

CAREER OBJECTIVES

To work in a challenging environment, those demand all my skills and adapt myself in different fields for the development of the organization with an impressive performance.

PERSONAL BACKGROUND

Date of Birth : June 8, 1995

Age : 25 years old

Sex : Male

Languages/Dialect Spoken: English, Tagalog, Visayan

Citizenship : Filipino

Religion : Alliance

Height : 5’5

Weight : 70 kgs

Status : Single

Name of Father : Crisencio A. Perez

Name of Mother : Rosa A. Perez

Address : Bangco Titay, ZamboangaSibugay

EDUCATIONAL BACKGROUND

2012-2016: WESTERN MINDANAO STATE UNIVERSITY

Ipil, Zamboanga Sibugay

Course: Bachelor of Science in Computer Science

2009-2012: Kalawit National Highschool

Tugop, Kalawit Zamoanga Del Norte

2004-2009: Bangco Elementary School

Bangco, Titay Zamboanga Sibugay

WORKING EXPERIENCE

June-December, 2016 ACCOUNTING AIDE

DEPARTMENT OF Agrarian Reform

(Provincial Office)

Ipil, Zamboanga Sibugay

Aug. 2017- Dec. 2018 Customer Support Associate (Globe)

Convergys Phillipines Inc. Concentrix Group.

Jose Maria del Mar st. Apas,

Lahug Cebu City

April 2019 – Feb 2020 Customer Service Associate (Telstra)

Tech Mahindra

W Geonzon St, Cebu City, 6000 Cebu

Feb 2020 – Feb 2021 Customer Care Associate lV Chat Support (Verizon)

Continuum Global Solutions

Skyrise Alpha Ayala Business park Cebu City

SKILLS

*Oriented in Microsoft Office Application such as:

Microsoft Office Word

Microsoft Office Excel

Microsoft Office Power Point

*Basic Video Editing and Photo Editing

*Basic Programming skills;

Php

Visual Basic

Flash programming

*Able to handle the people very calmly and effectively

AWARDS ACHIEVEMENTS

RISING STAR AWARD -June 2018 (Convergys Philippines Inc.)

-Highest Net Promoter Score 92.31%

2018 Compensation Awardee

2019 Completed Voice and TBB Training under Telstra

CHARACTER REFERENCES

Connie S. Alingayao

-Accountant of Department of Agrarian Reform

Bliss Site, Ipil Heights, Ipil, Zamboanga Sibugay

Ariane Sanchez

-Subject Matter Expert of Convergys Cebu

Apas Cebu City

Ann Montecillo

-Telstra Supervisor at Tech M

Apas Cebu City

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