Rajbeer Kaur

**** ****** ** *.*.S Nagar Mohali, Punjab / +91-991******* / adj8h8@r.postjobfree.com

Professional Summary

Friendly and enthusiastic travel consultant with 15 years of specialization in Corporate and leisure travel. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Client amenities

Company guidelines and procedures

Responsible

Experience

Balmer Lawrie & Co.Ltd (A Government of India Enterprise) 08/2015 to till date

Senior Officer – Travel Desk

Use computer for various application, such as word processing, micro-soft Excel.

Successful in meeting new technical challenges & finding solution to meet the need of the customers

Provided counseling regarding attractive and beneficial travel schemes and products.

Arrange conference, meetings, or travel reservation for office personnel.

Provide tourist with assistance in obtaining permits and documents such as visas, passport and health certificate, and in converting currency.

Collect and deposit money into account, disburse funds from cash accounts to pay bills or invoice, keep records of collection and disbursements, and ensure accounts are balance.

Provide services to customer, such as order placement or account information.

Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

Handle all telephonic and walking enquiries

Ensure the ticket booking follow the correct date and format

Providing training to the new joiners

For cancelled tickets ensure the amount is credited in the account

Travel Solution Private Ltd 7/2012 to 2015

Travel Consultant

Answer telephones and give information to caller, take messages, or transfer calls to appropriate individuals.

Resolve any problems with itineraries, service, or accommodations.

Sell travel packages.

Arrange for tour details such as accommodations, transportation.

Attend to special needs of tour participants.

AAS Travel Service 9/2010 to 2012

Travel Agent

Provide advice on destinations and packages to tourists

Get accurate and up to date fees and charges from hotels and various tourist attractions

Attend to client’s queries made both on the phone and via the Internet

Provided customer support for clients

Prepared travel itinerary for clients

Education

One Year Diploma Holder in Travel Tourism and Airport Handling from Young Men’s Christian Association Delhi. 2008 to 2009

Graduate in Bachelor of Arts from Delhi University 2012

Higher Secondary Education from Central Board of Secondary Education 2006

Senior Secondary Education from Central Board of Secondary Education 2004

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