Randis D. Silas

Chandler, Arizona

317-***-****

adj8fg@r.postjobfree.com

linkedin.com/in/randis-silas/

Professional Summary

Versatile change agent prepared to transfer interpersonal, communications, and problem-solving skills gained in the Human Services sector to a career building strong organizational culture, talented teams, and leaders

A highly organized influencer known for taking ownership and managing competing priorities to optimize organizational and individual development. Critical thinker with expertise developing and implementing organizational processes that reduce redundancy while improving accuracy, efficiency, and regulatory compliance. Exceptionally dedicated stimulator who utilizes keen knowledge of mental health to accelerate the development of diverse individuals.

Core Competencies

Strategic Planning

Program Management

Operations Management

Relationship Development

Customer Service

Conflict Resolution

Regulatory Compliance

Team Leadership

Training & Management

Education

Master of Business Administration (M.B.A.), 2020

Indiana Wesleyan University, Marion, Indiana

Bachelor of Arts (B.A.) in Business Administration, 2007

Taylor University, Fort Wayne, Indiana

Professional Experience

Community Health Network, Indianapolis, Indiana, 2016 to 2020

PROGRAM MANAGER, 2016 to 2020

Spearheaded a team of 4 supervisors and 45+ direct care staff in delivering exceptional care, achieving consistently high levels of satisfaction across both internal and external customers.

Directed all program operations, including promoting the program, recruiting participants and staff, and developing a budget.

Established and enforced program policies and procedures while ensuring continual compliance and conformance with all applicable company, local, and state regulations (e.g. BCS policies, State Licensing requirements, State Board of Health standards, accrediting agency guidelines).

Prepared the organization for numerous audits (e.g. D.C.S, Board of Health, C.O.A, Joint Commission); completed 2019 C.O.A Reaccreditation and D.C.S Audit with no plan of corrections; and led the workgroup through C.O.A. re-accreditation.

Fostered a cordial, safe, and hospitable environment on the living units, resolving problems and conflicts as required.

Oversaw the full employee lifecycle, from orienting, mentoring, and supervising personnel to administering initial minor and major disciplinary actions.

Coordinated staff schedules through KRONOS, approved PTO requests, reviewed time and attendance, and provided overtime control.

Conducted staff performance appraisals and calculated merit increases.

Identified and followed through on opportunities to enhance program quality and performance, including troubleshooting and resolving service complaints and problems as needed.

Facilitated committees and meetings regarding quality, Confidential Quality Review, accreditation compliance, CQI monitoring and evaluation plans, collection/analysis of data, etc.

Served as a primary point of contact and program representative in lieu of the Director, interfacing with BCS, LCFS, Youth Services, or School Based Program.

PROGRAM SUPERVISOR, 2014 to 2016

Mobilized staff in managing daily programming and operations across the residential facility, including milieu management and school.

Executed employee hiring, crisis management training, attendance tracking, performance appraisals, and initial disciplinary actions.

Performed other duties as assigned, including payroll and timekeeping using Kronos.

LIFE SKILLS CLINICIAN, 2013 to 2014

Delivered Trauma Informed Care for clients in the Residential Treatment Center; documented actions in a timely, quality manner as specified by company policy.

Implemented motivational interviewing techniques while conducting groups and individual sessions with clients.

Collaborated with clinical team to implement treatment plans.

Taught independent living, social skills, and ensured direct care staff were aware of and utilized behavior plans and treatment goals.

Trainings and Certifications

Lean Six Sigma Yellow Belt

T.C.I. Associate Certification 3S/P

I.A.R.C.A. – Trauma Responsive Leadership

I.A.R.C.A. – Supervisory Leadership

Volunteerism

Volunteered numerous hours at various food banks throughout the Indianapolis area via Community Health Networks service program called Serve360.

Volunteered on the Launch Team for the Church plant, Generations Church, in Fishers, Indiana.

Additional Information

Languages: English

Technical Proficiencies: Windows, servers, routers, LAN, wireless LAN, Microsoft Exchange, Microsoft Office Suite, Microsoft Project, Access, Kronos, Kenexa, project management, Google Drive, Social Media

Interests: Camping, Hiking, Gardening

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