Kashyap Patel

**** ******** ****, ***********, ** L5A 2H5

Cellphone: +1 (647) 627, 9012, Email: adj8b2@r.postjobfree.com PROFESSIONAL SUMMARY:

MCSA Certified and a self-organized IT Support and System administrator with more than 5 years of experience and an insightful experience of working with window server environment, networking, deployment, project and inventory management.

TECHNICAL SKILLS:

• Platforms: Window server2008R2/2012R2, Nagios Monitoring - Linux, MAC, Windows 7/8/10, VMware vSphere, CloudPBX, Meraki Portal, AS400, Palo Alto VPN, Sophos, Fortinet, Citrix; Cloud: - Office 365, Azure AD, Teams, SharePoint, Skype for Business, One Drive; Invgate, Zendesk, Splashtop, LogMeIn, Dameware, Putty, TeamViewer

• Networking: Installation and configuration of servers, Switches, SMTP, TCP/IP, LAN, WAN, VLAN, VoIP, TCP/IP protocol suite, DNS, DHCP, GPO, ADSI

• Windows Administration: Managing Users, Groups, Group Policy and Computer Accounts; Maintaining Disk Storage; Maintaining and Updating Servers. Configuration of Virtual machines, DNS, DHCP, email services, DFS.

• Hardware: Configuration, Administration of switches and routers, Troubleshooting of LAN and WLAN, phone VoIP systems, Assembling and Upgrading PCs.

• Programming and Scripting Language: ANSI C, PowerShell, HTML

• Database: MySQL

EDUCATION:

Computer Networking and Technical Support Sep 2013 - April 2015 Seneca College of Applied Arts and Technology, Toronto, ON Bachelor’s Degree in Information Technology June 2008 - July 2012 Gujarat Technological University, India

EXPERIENCE:

Desktop Support Specialist/Jr. System Administrator May 2018 to Present Mississauga, Sofina Foods Inc.

• Respond to Service Requests via Invgate; install, configure, update, troubleshoot and train users on all desk-side information technology (such as PCs, laptops, thin clients, printers, landlines, cell phones, peripherals).

• Administer Windows servers and desktops, File servers, Print servers, Authentication servers, Active Directory, DFS, Group Policy, Exchange Mailbox, and DHCP.

• Troubleshoot, and act as primary contact for select server-based applications (such as Citrix access, CSB ERP access, Kronos, MS Office 365, Microsoft Teams, VPN (Cisco Any Connect), FTP); Work within a team as well as complete objectives independently.

• Worked with Citrix end users and working with application teams to install, improve or deploy updates to their applications installed in Citrix.

• Administer iSeries-Platform-AS400 (Creating and troubleshooting user accounts and devices, printer deployment)

• Worked on backup solution like Acronis, One Drive, Dropbox.

• Create alternative methods of completing tasks, correcting errors and addressing system inconsistencies to improve desktop function and team efficiency.

• Act as Server Administrator for 20+ Microsoft Servers running Windows Server 2008/2012, Investigate and resolve issues or escalate if required.

• Monitored End users’ backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed.

• Collaborated in upgrading and migrating technical infrastructure, including servers.

• Compile, maintain, and keep up-to-date documentation on all areas of responsibility, including asset database.

• Creating document in drawings & assist Network team on ensuring “up time”.

• Monitor and liaison with outside vendors for hardware service, application support and vendors of hardware utilized.

• Provide initial setup for cellular devices. (Samsung and iPhone). Project Achievement

• Win 10 Migration • Office 365 Migration • Network cabling/patching in Plant. System Administrator May 2016 to Dec 2018

Toronto, ILAC

• Identify, research, and resolve technical problems, emails, tickets; Install and Maintain hardware, software and peripherals.

• Accommodated uses’ requests for computer hardware and software to ensure a timely resolution.

• Installed and configured workstations based on company needs and requirements; order and maintain a stock of hardware-software.

• Support and Configure servers (2008R2/2012R2), VMware VSphere, switches, administer the use of LANs, WANs; Maintain and configure internal Spice work ticketing system.

• Administer and managed on-premises AD (Activity Directory), GPO (Group policy), DHCP, DNS, WSUS, Print Management,

• Monitored the performance of window servers, computer systems and networks through Nagios monitoring server (Linux), configure it if necessary.

• Configured and Managed the Xerox Printers through Fleet Management Portal.

• Deployed Cisco Meraki Wi-Fi Devices, Configuring and monitoring entire company’s Wi-Fi network through Cisco Meraki Portal.

• Administering office 365 platforms, Azure Active Directory Administration, SharePoint, Teams, OneDrive, Skype for Business, and Flow

• Managed VOIP phones through CloudPBX Portal and FileZilla, Deploy and configure IP phones;

• Managed Microsoft software licenses (VLSC).

• Developed training material and/or train users in the proper use hardware and software.

• Assisted in infrastructure projects, perform data backups; Closely worked with IT director.

• Performed shell scripting, Command Line scripting (PUTTY), other basic scripting if necessary.

• Configured and managed the Barracuda Archive Server, Configure, Control and monitor e-mail usages (Office 365), Web navigation, and installed software.

• Familiarity with endpoint management software (SCCM).

• Performed other duties as assigned and other assignments as required. Project Achievement

• Office 365 Migration • Window 2010 Migration •Asap Barcloud Inventory •SCCM 2012 Desk Side Support Jan to Nov 2015

RBC, Toronto, ON

• Provided Technical support to over 1000+ end-users in migrations from XP to windows 7

(Migration/Refreshed PCs and laptops);

• Installed, maintained, Support, Troubleshoot hardware, software and peripherals, configuration and operating systems setup. Test, image and clean PC’s and laptops.

• Coordinated with all team members, Team Leader, Helpdesk Staff and Sr. IT Managers, to perform analysis, diagnosis, and resolution of desktop problems for client end-users, and recommend and implement corrective solutions.

• Installed necessary software required for each user, Restoring user data, profiles, and Outlook data on migrated machines.

• Ensure all laptop and desktop computers and eternal hard drives are encrypted according to RBC standards.

• Making 20 to 30 outbound and inbound calls as per the client’s requirements and as per the network or server issues for generating Tickets to next level support team.

• Provided support and configure the software such as Microsoft Office, Lync 2013, Chat, Right fax, SecureFX, Chrome, IE, VPN technology, break fix, Access 2010, WebEx, SnagIt. Jr. Network Administrator Jan to June 2013

Gujarat Syscom Technologies Pvt. Ltd., Ahmedabad, India

• Experienced with diagnose and resolve technical issues related to hardware and software including LAN administrator, Fiber Splicing of JFC Cable.

• Server Patching, Configuration and troubleshooting of network problems and diagnose.

• Configure and Troubleshoot of laptops, desktops, VoIP phones, WAN, LAN connections.

• Installed, configured and maintain servers and an Active Directory Domain Controller, Provide detailed weekly reports of infrastructure.

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