Manager Sales

Location:

Harrisonburg, VA

Posted:

February 17, 2021

Contact this candidate

Resume:

Rich Baker

Summary of qualifications

Operations, concept development and implementation, sales, consulting and management experience: I have successfully lead teams in management and sales positions in the hospitality, hotel, beverage, insurance and lending businesses. I am bringing a strong history of effective results, collaboration building and sharable management skills to your operation. I am ready to help lead your team to exceptional results.

Objective: Work with, customers, staff and stakeholders to create results that exceed expectations and deliver recognizable value while having fun.

Professional experience

December 2017 to March 2020 Renewal Bar and Kitchen / Co-Founder Created new entity to start Renewal Bar & Kitchen in Charlottesville. Completed company start up to live open in 4 months, including design- build, permitting, licensing and all aspects of collaborative hospitality venture with Autograph Hotel, CARR Properties and Donahoe Hospitality. The restaurant project closed in March of 2020 due to Covid.

January 2016 – September 2020 Ready.Beer / Project Manager / Consultant After co-creating Draft Taproom concept for 5th & Main, began coaching other business owners on self-serve system implementation. Completed multiple projects from PA to Colorado and became proficient in large draft system design and buildout. Recently completed a 60 tap system in Harrisonburg, a 57 tap system in AL, a 42 tap system in Richmond and a 24 tap rollout in VA Beach. These projects have been an opportunity to work with business owners to create and implement new hospitality concepts.

October 2014 – July 2017 5th & Main Holdings LLC / General Manager Managed local restaurant and catering company operating Commonwealth Skybar and Commonwealth Reserve. Added roof project to Skybar, Worked through local board of architectural review. Lead team to create Draft Taproom. Worked with varied interests to create a vision for creating hospitality partnerships. Raised over $80k for local charitable interests from October 2016 to June of 2017.

December 2010 to October 2014 Holiday Inn Monticello / Olympia Hotels / Director of Sales Came back to the hospitality business after previous position eliminated in downsizing. Bounced back, reorganized and helped re-launch of local hotel resulting in a solid improvement in the hotel operations in 2011. Hotel’s meeting and group operations now run smoothly. Operation met of exceeded revenue goals for 2012 - 2014. We improved teamwork, refined the guest experience, removed obstacles to service and aligned the operation for success moving forward. 3 Apache Trail

Palmyra, VA 22963

434-***-****

adj88g@r.postjobfree.com

December 2007 to August 2010 Strategic Employee Benefit Services / Director of Operations Involved in many aspects of daily operations as they impacted clients. Responsible for assembling teams to tweak and improve client service processes. Help direct and coordinate financial improvement initiatives, fostered teamwork and communication using technology and culture enhancement methods. Managed and developed large group customer service staff and SGU personnel in Virginia. Re-implemented Collaborative Way training program. September 2004 to December 2007 Community Mortgage LLC / Branch Manager Worked with clients to achieve their real estate goals in the most cost effective manner and managed staff to effectively meet client needs. Responsible for bringing on new branches, hiring, training and administration. Implemented web strategy and technology platform. January 2001 to September 2004 1st Nation’s Mortgage Operations Manager / Vice President Worked in a variety of capacities, focusing on customer service. Duties include origination and managing staff in effectively meeting client needs. Involved in streamlining sales process and working to increase closing efficiencies. Started as Loan Officer and helped build out company infrastructure in all areas including web presence, marketing, human resources, systems and procedures. November 1999 to December 2000 Mortgage South / Loan Officer Apprenticed with Small local lender learning government lending. November 1995 to November 1999 SRO / Morgan’s L.C. / Operations Manager Developed, built and managed restaurants and catering operation. May 1994 to November 1995 Omni Hotels / Director of Food & Beverage Managed food service and catering sales operation for full-service hotel June 1986 to May 1994 Marriott International / Catering Sales / Group Sales / Food and Beverage Manager / Director of Restaurants / Restaurant Manager (multiple locations) Sold and Coordinated events from 30 to 5000 people for large convention hotel and convention center. Managed staff of 120 Employees. Prior to crossover, ran seven outlet food operations with $3M in yearly sales. Implemented multiple new f&b concepts with p&L responsibility. Completed all management training through advanced level. Worked in management positions for Richmond, Washington, DC, Charlotte, NC properties. On Marriott hotel opening task force.

Education: James Madison University Harrisonburg, VA BBA School of Business

Completed business degree in the Hotel Restaurant Management Program, Achieved Credits for minor in Economics and Technical Theatre President Pi Kappa Phi Fraternity Strengths

Grounded, calm, humorous, multi-tasking, can do anything, total non-whiner, enjoys helping build great organizations

Complete picture conceptual thinking as well as detail implementation

Experienced in every aspect of hospitality end to end delivery

Mission driven

Can plan and execute flawless events

Very technologically literate

Works well with others

Natural leader in building collaboration

Strong diagnostic and P&L skills

Can take complex plans and deliver them simply with style. Deliverables

Work with all stakeholders to create collaborative relationships

Create engagement at the local level and engage associates from all facets of the operations to deliver outstanding measurable results