Sales Customer Care
Resume:
Ahmad A. Al-Majali
: Doha- Qatar
: adj888@r.postjobfree.com
PERSONAL INFORMATION
Date and place of Birth: October 18th, 1979- Amman- Jordan
Nationality: Jordanian
OBJECTIVES
My main objective is to utilize my strong operational business experiences and competent ability to transfer my skills into focused businesses/industries. I have significant and measurable achievements with demonstrated business performance results. I am both hands on and able to provide a strategic skill set to enable the business to achieve their goals.
I have worked at an Executive Management level and my operational experiences have included the development of business plans, profit growth and protection, as well as day to day operational business management. My experiences have given me the ability to adapt my management style to the local and diverse cultural requirements whilst delivering standards to exceed business expectations.
I am seeking an opportunity to put into practice my valuable transferable expertise and become an important asset within an organization that recognizes professionalism, ethics and rewards excellence.
EXPERYANCE
2017- Present
Qsalt Factory – “under establishment”– Doha, Qatar
Board of directors’ office
Preparing all needed documents, studies, agreements, contracts and reports of establishment.
Represent the Board Of Directors at all related meetings with all related parties (government, privet sector, etc).
Managing and monitoring establishment progress.
Managing and monitoring compliance and corporate governance.
planning and coordinating activities of establishment.
Jan 2015 –
Apr 2017
Hamad Medical Corporation – Doha, Qatar
Senior Internal Auditor- team leader
In addition to regular Internal Audit tasks a team leader is responsible for
Conducting complies, financial and operations internal Audit.
Set up competencies and audit team members.
Representing Audit department in official committees and meetings as per Qatari lows (Venders selection, Condemnation, tendering, etc.)
Reviewing team reports, submitting to process owners and conducting kickoff and exit meetings.
Preparing and managing following up process and results
Aug 2012-
Dec 2014
Jordan Express Tourist Transport Co. Ltd. (JETT) – Amman, Jordan
Head of Risk and Internal Auditing Department.
As the Head of Risk and Internal Auditing Department my primary responsibilities:
Setting up the internal auditing strategy and business plan.
Establishing the appropriate policies and procedures to ensure quality of the assurance services delivered.
Coordinating internal and external auditing activities and plans and consulting activities to ensure proper coverage as well as minimizing duplication of effort.
Inform the Audit Committee without delay of any issue of risk, control or management practice that may be of significance.
Report most critical issues to the Audit Committee quarterly, along with management's progress towards resolving them.
Feb 2012-
Aug 2012
Al-Tajamouat Specialized Investments Co. Plc (TAJ) – Amman, Jordan
Al-Tajamouat Qualified Industrial Zone.
Head of Group Internal Auditing
My responsibilities are to develop the annual audit plan using input from the team and stakeholders to identify, Priorities and resource requirements for the year. Annual audit plan to cover all activities (operations) and Subsidiary Companies. I ensured quality control of the team’s audit plans on an ongoing basis by reviewing and approving plans as they are developed and communicated to clients.
Conducting Audits
Oversee and provide quality control for the department’s audits, to ensure departmental mandate and business goals are met and that professional standards are constantly maintained.
Ensure completion of audit assignments to provide independent, objective assurance to the Audit Committee. I developed new methodologies to improve the audit process, making it “easier” for the organization to request audits and implement recommendations.
May 2010-Feb 2012
Ernst and Young – Amman, Jordan
Senior Consultant / Advisory Services
Working with Ernst and Young enriched my risk management experience by:
Conducting risk process understanding interviews with key management personnel and process owners across different organizations for identification of key business risks, rating and prioritization.
Performing risk based internal audits of various business process across different national and international organizations for but not limited to the following processes:
finance and accounting, marketing and business development, ports and airports operations, human resources, sales and after sales, production and maintenance, procurements and purchasing, inventory and warehousing, project management and strategic planning, and quality assurance.
Nov2007-May 2010
Jordan Express Tourist Transport Co. Ltd. (JETT) – Amman, Jordan
Head of Internal Auditing
During my employment period I established the authority of Internal auditing function, evaluating the adequacy and effectiveness of controls encompassing the organizations governance operations, and information system and the promotion of their continuous improvement. I reviewed operations and programs to determine whether results are consistent with objectives and goals.
2005– August 2007
Royal Jordanian Airlines- Amman, Jordan
Outstation’s Sales Auditor Supervisor-
(united states of America - Frankfort & Tunis)
I was responsible for Auditing all commissions and taxes (Local, international) and ensure that they are being collected and credited on monthly basis. I was also responsible for all sales invoices and adjust them, as well as authorizing sales refunds and ensuring that daily sales reports are produced on a timely basis.
2003–2005
Royal Jordanian Airlines- Amman, Jordan
Auditing Senior officer
As an out stations Auditor by reviewing all financial reports, accounts, bank deposits as well as matching them with sales reports on monthly basis. I was responsible for reporting any/all differences and misuse of regulations and procedures.
2002–2003
Royal Jordanian Airlines- Amman, Jordan
Auditing officer
Education and Professional qualifications
1997- 2002
Bachelor’s Degree in Banking & Finance
Applied Science University- Amman, Jordan
Summer 1997
High School Certificate
Amman Academy School - Amman, Jordan
PROFESSIONAL CERTIFICATES AND MEMBERSHIPS
Present- ongoing studies
Certified Internal Auditor® (CIA®)
The Institute of Internal Auditors (IIA) -USA
2012
Certified Business Consultant® (CBC®)
The Institute of Certified Business Consultants (ICBC) – Canada
Associate Member (IMC®)
Institute of Management Consultants & Trainers (IMC®) – Jordan
Member (JAIA®)/(IIA®): Board member since NOV 2013 to JAN 2015
The Jordan Institute of Internal Auditors (JAIA®) IIA® (Amman- Jordan)
2009
Certified forensic accountant professional® (CFAP®)
Certified professional internal auditor® (CPIA®)
Certified in international auditing standards® (CIAS®)
The Institute of Certified Forensic Accountants (ICFA) – Canada
Projects & Main Achievements
Ernst & Young’s projects are confidential.
E-ticketing Team- finance department’s coordinator, trainer & procedures editor.
ARC (Air Lines Reporting Corporation System) - Supervised the ARC system implementation and training.
Alcatel IP phone installing project and branches communications system
Installing and controlling central Call Centers
Reengineering warehouse’s location system, items codes and process manual
Reengineering and transformation phase of an IT department and function
Project manager and coordinator of a transportation ERP system
LANGUAGES
Arabic: Mother Tongue
English: Very good spoken & written
TRANING COURCES
Business
CIA Certified Internal Auditor® (CIA®) -ESTA Training & consulting
Presentation Skills - E & Y Training Center
Standard Sales - Royal Jordanian
Ticketing- Royal Jordanian
Intermediate MS-EXCEL XP- Arab Academy for Microsoft Technologies
Electronic Ticketing - SITA
Leading a Team - Harvard Management School
Supervisory Skills - Meric Training & Consulting
Preparing a Business plan- Harvard Management School
Marketing
Marketing Essentials- Harvard Management School
Customer Care- JATS, Jordan Airline Training & Simulation
Financial
E- Ticketing for Revenue Accounting- AACO, ARAB AIR CARRIER ORGANIZATION
Budgeting- Harvard Management School
Finance Essentials- Harvard Management School
Safety
Safety & Occupational Health for Safety Officers - THE UNIVERSITY OF JORDAN-Center of Consultation
Fundamental safety
REFRANCES
Available upon request
Contact this candidate