Khanyani Brightwell Njoko

** ******** ****, ********* *******, Cato Manor, Durban, 4091

Telephone;072-***-****; Mobile: 081-***-****, 071-***-****

Email: adj84x@r.postjobfree.com

PROFILE:

I am, Khanyani Brightwell Njoko, I’m a self-thinking individual, who is passionate about bringing and making a change. I strive and dedicate myself fully to my job as I have been given awards at all levels I have currently worked in. I’m enthusiastic, loyal, an analyst, and a strategic thinker. Proactive with a focus on solutions with-in the working environment. I have been fortunate to be part of the University of Kwa-Zulu Natal Senior basketball team which allowed me to travel a few provinces in South Africa every year. I was also the captain and part time coach for the UKZN Westville team, I am direct and articulate I work well with teams and on my own as I am self-driven and motivated to win life. I do not shy away from the spot light as I am aware of my qualities, but I work just as productively within a team, I have completed my degree in Supply Chain Management and Corporate Business Management.

My previous work experiences have exposed to a lot of different work environments and organizational structures. In all I have thrived and been a positive addition to teams and to the organizations as whole. As I am able to do what is required of me at all times, as I like to maintain a professional approach to my work life, as early foundation is necessary in my eyes. I am able to work shifts including night shift and international hours. Working remotely since the pandemic has also allowed me to grow as person and challenging as it might have been, I am highly productive without or with remote supervision as I like seeing results and improving productivity metrics by doing my tasks to the best of my ability within the organizations processes and procedures. Working under the covid-19 pandemic and it being an ever-changing force, has helped me to better communicate, even with senior and mid-level managers as updates must be communicated through the organization. As the Quality Champion at Groupon, it my role to rely such changes to the agents and their leads for better understanding of system and process changes, in pre-shift briefings.

PERSONAL DETAILS:

Date of Birth: 29 March 1994

Sex: Male

Age: 26

Marital Status: Single

Nationality: South African

Driver License: none

EDUCATION

EDUCATION Sparks Estate Secondary School

YEAR: 2012

QUALIFICATION: Matriculated (Bachelors’ Pass)

SUBJECTS PASSED: Mathematics

Accounting

Business Studies

Economics and

English home language

IsiZulu First additional

Life Orientation

EDUCATION: University of Kwa-Zulu Natal

YEAR: 2013-19

QUALIFICATION: B COM (SCM and Bus. Management)

MAJORS: In SUPPLY CHAIN MANAGEMENT

Operations and Supply Chain Management

Purchasing Management and Contemporary Issues

Logistics and Physical Distribution

Special Topics in Supply Chain Management

In BUSINESS MANAGEMENT

Corporate Strategy

Technology Management

Business Ethics

International Business Management

SKILLS: Excellent Computer skills (Excel, Word, PowerPoint, and publisher)

Software Knowledge: Cyclops, Zendesk, Bold Chat, Redfish and Salesforce, Z Zig tree, SFE, Outlook suite, Hotmail, Google suite.

On hand experience with: Barclays,

Intermediate Knowledge: LOGis and Bas

Multi-lingual: Language proficiency

: English – Advanced

: IsiZulu – Native

: SiSwati – Native

: IsiXhosa – Fluent

: Sesotho – Basic

EXPERIENCE:

Employer Capability BPO LTD (October 2019- September 2020)

Roles and responsibilities as a Customer Service Agent

Lodging refunds for customers

Tracking and locating customers products

Operating Multiple system to enhance Customer Experience

Managing customer relations and giving customer Information

Keeping Up the DPA law while doing Account checks

Good typing speed 35-40 words per minute.

Briefing agents and management about system changes and updates

Employer NKR/ Eversmart (July-October 2019)

Roles and responsibilities as a Customer Service Agent

Lodging refunds for customers

Assisting customer with Top ups & Account Statements

Operating Multiple system to enhance Customer Experience

Managing customer relations and giving customer Information

Keeping Up the DPA law while doing Account check

Employer House of Brands Media (June 2018 – July 2019)

Role and Responsibilities as a Personal Assistant

Office Administration

Data Capturing

Collecting payments

Tender Costing and pricing

Setting up Meetings

Writing Memorandums and progress Reports

Employer Website Factory (Feb 2017-May 2018)

Role and Responsibilities as the office Administrator

Office Administration

Processing of Payments

Sorting and filling Documents

Processing Payrolls and Remuneration

INTERESTS: Reading, exercising, playing sports (Basketball, soccer and cricket), watching motivational videos, swimming and hiking valleys and nature reserves.

REFERENCES Capability BPO

Sphamandla Mthombeni

Team leader and Supervisor

079*******

adj84x@r.postjobfree.com

House of Brands Media

Ayanda J Mandonsela

adj84x@r.postjobfree.com

Director at House Of Brands Media

074-***-****

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