SEIPATI
ONETHIA
MOLOTO
Tlamatlama ext
Tembisa
1632.
PROFILE
I am flexible, reliable and
possess excellent time
keeping skills, I am a
mature team worker and
adaptive to all challenging
situations. My objective is to
secure a challenging
position in a reputable
organization to expand my
learnings, knowledge, and
skills.
Secure a responsible career
opportunity to fully utilize my
training and skills, while making a
significant contribution to the
success of the company.
CONTACT
PHONE:
EMAIL:
adj7oi@r.postjobfree.com
HOBBIES
Cooking
Listening to music
Go for jogging
EDUCATION
Damelin
2019- Current
I am a financial accounting part time student, I only attend on Saturdays and my exams are also booked on Saturdays.
SETA
2017-2018
I achieved my national certificate in contact centre support L02.
Waterberg College
2016-2016
I completed and achieved my L02 certificate in civil engineer.
Khwinana secondary School
January 2015 – December 2015
I completed and passed my Matric in 2015.
WORK EXPERIENCE
Cell C
(Call center agent)
December 2017–November 2018
• Managing large amounts of calls in a timely and
effective manner
• Identifying customer’s needs
• Researching customer problems
• Providing the right solutions to customers
• Keeping records of all customer conversations on the call center database
• And meeting targets in terms of quality of conversations.
• I was responsible to escalate any irate and difficult to my team leader
• Processing International roaming 30 days arrears Unblocking sim cards.
Mohusela Consultants and Projects(Invoicing
admin/Receptionist)
April 2019–November 2019
• I was performing daily invoicing functions within the accounting or sales division of a company statements.
• Serves visitors by greeting, welcoming, and directing them appropriately
• Notifies company personnel of visitor arrival.
• Directs visitors by maintaining employee and
department directories.
• Maintains security by following procedures.
Nosa Testing (Receptionist/Admin)
November 2019–October 2020
Assisting with updating daily tracking for auditors.
Updating client’s emails on LIMS.
Sending audits reports to our clients.
Ensure compliance with the health and safety
standards(particularly around COVID)
Direct visitors according to their requests.
Receive letters, packages etc. and distribute.
Answer all incoming calls and redirect them or keep messages.
Capturing the training registers.
Answering questions and addressing all requests, guiding and relative complaints.
Keep front desk tidy and presentable with all necessary materials.
SKILLS
Telephone Skills
Verbal Communication
Listening
Professionalism
Customer Focus
Organization
Informing Others
Handles Pressure
Microsoft office
Lims
Pastel
REFERENCES
CELL C
Contact Person: Mr Thina
Job Tittle : Team Leader
CONTACT DETAILS : 061-***-****
MOHUSELA CONSULTANTS AND PROJECTS
Contact Person: Mr Sam
Job Tittle : Head of IT department
Contact Details : 067-***-****
Nosa Testing
Contact Person: Miss Jasomay Pillay
Job Tittle : Line Manager
Contact Details : 083*******/010*******