Ha’Keem Martin

*** ******* *** *** *** Brooklyn, NY 1-617-***-**** adj7mx@r.postjobfree.com

Summary

IT technical and procedure driven Support Technician. Has outstanding troubleshooting and great interpersonal skills to assist users with computer-related issues. Possesses a thorough knowledge of computer hardware, software applications, and network concepts. CompTIA A+ Certified and has 6 years of experience in customer service.

Skills

1)Networking

a)Configure LAN/WLAN routers and printers through secure WEP and WPA/2 standards, MAC filtering, and setting SSIDs.

b)Add devices to domains and provide Remote Desktop assistance.

c)Network printer mapping and maintenance.

d)Cabling and patch panels.

e)Configure and troubleshoot TCP/IP settings, knowledgeable in DNS, Firewalls, VPN.

2)Software

a)Windows 7/8/8.1/10; iOS; Android; Server 2012; MS Office 2016/2010/2007/2003.

b)Windows Firewall, the use of Windows Administrative tools, VMWare, Microsoft Office365

c) SCCM & DeskPro ticketing software.

3)Hardware

a)Setting up, configuring, maintaining desktops, laptops, mobile devices, printers/scanners, format and partition SSDs/HDDs, able to perform data recovery and image deployment.

Work Experience

MSPCA - Angell Boston, MA

Helpdesk Support Specialist Nov. ‘19 – Jan. ‘21

-Configured, and deployed a multitude of Dell workstations, imaging them with Windows 7 or Windows 10.

-Provided troubleshooting assistance to hospital staff via ticketing system, phone calls and emails for 5 different sites across Massachusetts.

-Made and managed end user accounts in Active Directory, RingCentral, and Signature Veterinary Software

-Fixed the hardware issues of workstations & printers/copiers

-Documented and tracked new and old equipment with Microsoft Access & Excel

Aramark / Panda Express Cambridge, MA

Line Cook/Prep Cook Feb. ‘17 - Jun. ‘18

-Cashier Duties (operating register, register management, and cash calculations at closing)

-Line Server (assembling food items on platter with appropriate company amounts while providing excellent customer service to guest)

-Line Cook (fry, sauté, steam, and prep food items with appropriate measures using basic mathematics and memorization to ensure top food quality)

Timothy Smith Network Roxbury, MA

IT Support Intern Feb. ‘16 – Jul. ‘16

-Organized and logged client/partner contact information and other data entry tasks

-Provide technical administrative support for the technology department.

-Researched, evaluated, tested, and documented technologies that were currently or planned on being used and provide recommendations based on the data learned.

-Participate in staff meetings to understand the culture & objectives of the organization.

Education

Per Scholas, IT Support Training Bronx, NY

CompTIA A+ & Network+ Certifications Sept. ‘19